Sdgservices Posted June 10, 2020 Share Posted June 10, 2020 Hi, Looking for some advice regarding an SL dialler thats connected to our alarm system. Stopped resetting when switched mobile phones. Dialler reset perfectly fine before we switched from iPhones to android. The engineer has also tried to reset with landline but still no joy. Will only reset with iphone, not with a samsung phone, strange?? Any feedback/solution would be much appreciated. Thanks in advance. Quote Link to comment Share on other sites More sharing options...
MrHappy Posted June 10, 2020 Share Posted June 10, 2020 this sorta thing- Quote Mr Veritas God Link to comment Share on other sites More sharing options...
PeterJames Posted June 10, 2020 Share Posted June 10, 2020 Do you reset pressing 5 or hash or similar ? it will be looking for a DTMF tone in which case it should not matter what phone you use. Unless the keys dont transmit DTMF while in a call Quote Link to comment Share on other sites More sharing options...
james.wilson Posted June 10, 2020 Share Posted June 10, 2020 i recall this happing many years ago with orange. when you switched phones did you switch networks? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
datadiffusion Posted June 10, 2020 Share Posted June 10, 2020 Just had a Menvier SD3 GSM dialler go runaway on me, lucky there was only ten quid left on the SIM (customers responsibility) still haven't quite worked out what happened as no alarm externally or other alarm event and fine after reset. Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
al-yeti Posted June 10, 2020 Share Posted June 10, 2020 16 hours ago, Sdgservices said: Hi, Looking for some advice regarding an SL dialler thats connected to our alarm system. Stopped resetting when switched mobile phones. Dialler reset perfectly fine before we switched from iPhones to android. The engineer has also tried to reset with landline but still no joy. Will only reset with iphone, not with a samsung phone, strange?? Any feedback/solution would be much appreciated. Thanks in advance. Op sleeping? Need more info, what you mean resetting? Quote Link to comment Share on other sites More sharing options...
james.wilson Posted June 10, 2020 Share Posted June 10, 2020 23 minutes ago, al-yeti said: Need more info, what you mean resetting? clearing the call down id say Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted June 10, 2020 Share Posted June 10, 2020 I can only assume clearing the call too, but as the post wasn't clear and there wasn't a direct question, I didn't see any point in guessing what the OP meant. Quote Link to comment Share on other sites More sharing options...
Sdgservices Posted June 11, 2020 Author Share Posted June 11, 2020 Sorry people for the late reply, working night shift Yes Mr Happy that's similar to the one I have. When I say resetting I mean cancel the alarm after a trigger, this is usually completed with a short message, then pressing *, followed by an acceptance tone to know its cancelled, hope that makes sense. When switching phones was still on the same network, EE. Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted June 11, 2020 Share Posted June 11, 2020 You said that you can't clear down if it calls a landline, I would be starting to diagnose from there to make sure that is correct. I have known some devices not to sent DTMF while in a call, you have to go to another menu or need some third party app to enable this. If it requires an app this may have it's own controls in settings or require your volume to be higher, will difffer from device to device. Making sure landline to landline (or even the old Iphone) works first would rule out a fault elsewhere. 1 Quote Link to comment Share on other sites More sharing options...
PeterJames Posted June 11, 2020 Share Posted June 11, 2020 10 hours ago, sixwheeledbeast said: You said that you can't clear down if it calls a landline, I would be starting to diagnose from there to make sure that is correct. I have known some devices not to sent DTMF while in a call, you have to go to another menu or need some third party app to enable this. If it requires an app this may have it's own controls in settings or require your volume to be higher, will difffer from device to device. Making sure landline to landline (or even the old Iphone) works first would rule out a fault elsewhere. They said it works on the old iphone? Quote Link to comment Share on other sites More sharing options...
Sdgservices Posted June 11, 2020 Author Share Posted June 11, 2020 Yes only works on the old iPhone 6. PeterJames, when you say "they" who are you referring too? Does this mean I have to upgrade the dialler so I works with our samsung S9 mobiles? It's a great cheap feature to have on system, especially when we are away. Quote Link to comment Share on other sites More sharing options...
PeterJames Posted June 11, 2020 Share Posted June 11, 2020 26 minutes ago, Sdgservices said: Yes only works on the old iPhone 6. PeterJames, when you say "they" who are you referring too? Does this mean I have to upgrade the dialler so I works with our samsung S9 mobiles? It's a great cheap feature to have on system, especially when we are away. I was replying to SWB, (Which is why I quoted him) I meant that you had said in your original post that it worked on your old iphone. 13 hours ago, sixwheeledbeast said: Making sure landline to landline (or even the old Iphone) works first would rule out a fault elsewhere. I was replying to this statement in particular Quote Link to comment Share on other sites More sharing options...
james.wilson Posted June 11, 2020 Share Posted June 11, 2020 id also check its * Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
al-yeti Posted June 11, 2020 Share Posted June 11, 2020 2 hours ago, Sdgservices said: Yes only works on the old iPhone 6. PeterJames, when you say "they" who are you referring too? Does this mean I have to upgrade the dialler so I works with our samsung S9 mobiles? It's a great cheap feature to have on system, especially when we are away. What happens when you switch the phone quickly to speaker phone and then press * (once after each beep ) Quote Link to comment Share on other sites More sharing options...
Sdgservices Posted June 11, 2020 Author Share Posted June 11, 2020 It won't reset dialler with speaker on or off, we've tried both ways Quote Link to comment Share on other sites More sharing options...
al-yeti Posted June 11, 2020 Share Posted June 11, 2020 4 minutes ago, Sdgservices said: It won't reset dialler with speaker on or off, we've tried both ways To much hassle Get new alarm system with an app or new phone Done deal , fanito , khalaas , done Or get a dog as Mr H says Quote Link to comment Share on other sites More sharing options...
Sdgservices Posted June 11, 2020 Author Share Posted June 11, 2020 Thanks people for your time & support, shame it can't be sorted. I'll speak to my engineer soon about our options. Quote Link to comment Share on other sites More sharing options...
james.wilson Posted June 12, 2020 Share Posted June 12, 2020 On a serious note I assumed diallers would be immune from IP core changes, it appears they may not be Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
al-yeti Posted June 12, 2020 Share Posted June 12, 2020 9 hours ago, james.wilson said: On a serious note I assumed diallers would be immune from IP core changes, it appears they may not be But these diallers have this issue Sometimes networks does this , seen it many times , your pressing the button but it's not stopping and them suddenly it will work Quote Link to comment Share on other sites More sharing options...
PeterJames Posted June 12, 2020 Share Posted June 12, 2020 10 hours ago, james.wilson said: On a serious note I assumed diallers would be immune from IP core changes, it appears they may not be Yeah dialers will be obsolete when they do the changeover, unless you plug it directly into the router Quote Link to comment Share on other sites More sharing options...
al-yeti Posted June 12, 2020 Share Posted June 12, 2020 16 minutes ago, PeterJames said: Yeah dialers will be obsolete when they do the changeover, unless you plug it directly into the router So will the cheap GSM diallers , most payasyou rates are more expensive than renting an app or having a free app in some cases Quote Link to comment Share on other sites More sharing options...
james.wilson Posted June 12, 2020 Share Posted June 12, 2020 im not so sure, id say diallers will mostly still function, digi's im less sure about. But imho we shouldnt be using old tech for alarm signalling. id expect a shift to single path sim / dualpath bb and sim for everything going forward. I dont use the built in pstn on my hkc at home etc Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
al-yeti Posted June 13, 2020 Share Posted June 13, 2020 9 hours ago, james.wilson said: im not so sure, id say diallers will mostly still function, digi's im less sure about. But imho we shouldnt be using old tech for alarm signalling. id expect a shift to single path sim / dualpath bb and sim for everything going forward. I dont use the built in pstn on my hkc at home etc Something on the hkc , I have seen it not respond odd occasion immediately But seems always phone related Quote Link to comment Share on other sites More sharing options...
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