hargybhoy Posted May 25, 2020 Share Posted May 25, 2020 I have a galaxy flex 20 in my house with a a083 comms board which was all ok until last week but I have a comms error now arc fail but I can still remotely connect via the Honeywell app, set and unset etc. I have tried a reset in menu 51 but it still comes back, hb fail com 1, comm fail arc and com fail rec 1 any ideas? thanks Quote Link to comment Share on other sites More sharing options...
GalaxyGuy Posted May 25, 2020 Share Posted May 25, 2020 It's trying to send events to the free Honeywell push notifications server. You'll need to contact your installer to understand the issue. Honeywell don't deal with the public and their support is limited. I run Selfmon, and can help with that, but not the Honeywell push issues. Quote Link to comment Share on other sites More sharing options...
hargybhoy Posted May 25, 2020 Author Share Posted May 25, 2020 I installed it myself but do you know if the IP address has changed everything else is ok, my ddns has changed, internet connection is ok and dhcp reservation is still valid I’m not to concerned about the events but it’s the bleeping and the faint on the keypad, I have read a lot of your previous posts about this but can’t seem to clear it. For Honeywell’s server I meant Quote Link to comment Share on other sites More sharing options...
Nova-Security Posted May 25, 2020 Share Posted May 25, 2020 There was a Tech bulletin from Honeywell a few weeks back about them changing servers and details needed updating. Quote www.nova-security.co.uk www.nsiapproved.co.uk No PMs please unless i know you or you are using this board with your proper name. Link to comment Share on other sites More sharing options...
hargybhoy Posted May 25, 2020 Author Share Posted May 25, 2020 That’s most likely what It will be any chance you would have this or know the new server ip, I have been searching google for about a week and can’t see anything, failing that I can call them tomorrow. thanks Quote Link to comment Share on other sites More sharing options...
al-yeti Posted May 26, 2020 Share Posted May 26, 2020 2 hours ago, Nova-Security said: There was a Tech bulletin from Honeywell a few weeks back about them changing servers and details needed updating. I thought it was the app that generates the IP address? So you wouldn't need to update the panel as such Quote Link to comment Share on other sites More sharing options...
hargybhoy Posted May 26, 2020 Author Share Posted May 26, 2020 Randomly the panel restarted itself 3 times last night as well during the night, psu and battery are all ok Quote Link to comment Share on other sites More sharing options...
james.wilson Posted May 26, 2020 Share Posted May 26, 2020 50 minutes ago, hargybhoy said: Randomly the panel restarted itself 3 times last night as well during the night, psu and battery are all ok there is something very wrong it shouldnt be doing that Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
hargybhoy Posted May 26, 2020 Author Share Posted May 26, 2020 I know I knew I should have kept my old galaxy never missed a beat Quote Link to comment Share on other sites More sharing options...
james.wilson Posted May 26, 2020 Share Posted May 26, 2020 you sure you dont have power or data issues? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
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