james.wilson Posted May 7, 2020 Share Posted May 7, 2020 22 minutes ago, al-yeti said: I can't see how changing from final door to timed would make a difference some panels (dont know this one) need to see final door open and close during exit time. If open at the start it wont 'final set' on closing. timed will ignore door state at start of arm Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
al-yeti Posted May 7, 2020 Share Posted May 7, 2020 52 minutes ago, james.wilson said: some panels (dont know this one) need to see final door open and close during exit time. If open at the start it wont 'final set' on closing. timed will ignore door state at start of arm Not sure I get you, if it's final door there is no exit time ? Just waits for door to open and close Quote Link to comment Share on other sites More sharing options...
james.wilson Posted May 7, 2020 Share Posted May 7, 2020 1 minute ago, al-yeti said: Not sure I get you, if it's final door there is no exit time ? Just waits for door to open and close not on some they need the door closed at exit start 2 Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
al-yeti Posted May 7, 2020 Share Posted May 7, 2020 30 minutes ago, james.wilson said: not on some they need the door closed at exit start Ok cool , I haven't seen that or more like while bashing didn't notice Good info Quote Link to comment Share on other sites More sharing options...
NLondonLem Posted May 7, 2020 Author Share Posted May 7, 2020 (edited) 2 hours ago, al-yeti said: I can't see how changing from final door to timed would make a difference If it's intermittent I would change the door contact When you set via the app , you unsetting from keypad when you enter ? Hi I just checked a few settings via the web interface - thanks all for your replies The zone throwing up the error is the door contact sensor. The hallway PIR is disabled (as it should be) At my installer's suggestion we had it on Final Door but changed it to Timed Set to see if it was any better What I don't understand is the intermittent nature of the fault around 10% of the time but it has happened more recently. My installer tested the door contact sensor and thought it was working fine. It throws up the error when I put in my code and press A to fully arm with the door open (I think it might also do it with closed but can't remember) Yes when I set via the app, I then unset from the keypad on entry and it's all fine. Picks up the entry as normal when I open the door. Does anyone know whether any firmware updates have been released for the Ion-40H this year and whether this is a known bug that's been fixed now? My installer spoke with Eaton last Autumn who said they were aware of a bug that could cause this issue and a fix was due towards end of the year then early this year but I don't know whether something has been released yet or if it is definitely a bug as I'd expect a bug in software to more typically cause consistent rather than intermittent behaviour... Edited May 7, 2020 by NLondonLem More info Quote Link to comment Share on other sites More sharing options...
PeterJames Posted May 7, 2020 Share Posted May 7, 2020 If the door is open when you try to set it the keypad will tell you its open Quote Link to comment Share on other sites More sharing options...
james.wilson Posted May 7, 2020 Share Posted May 7, 2020 no but i dont know or use eaton stuff. If it is a bug then its the maintainer that should update as they are liable for it Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
NLondonLem Posted May 7, 2020 Author Share Posted May 7, 2020 8 minutes ago, james.wilson said: no but i dont know or use eaton stuff. If it is a bug then its the maintainer that should update as they are liable for it I've been struggling to reach my engineer recently and I was looking to get other opinions in case it was something else that had been overlooked to resolve this long-standing issue - thanks Quote Link to comment Share on other sites More sharing options...
MrHappy Posted May 7, 2020 Share Posted May 7, 2020 4 minutes ago, NLondonLem said: I've been struggling to reach my engineer recently I don't know if you've seen it in the press but there's some sort of pandemic on the go at the moment... Quote Mr Veritas God Link to comment Share on other sites More sharing options...
al-yeti Posted May 7, 2020 Share Posted May 7, 2020 7 minutes ago, NLondonLem said: I've been struggling to reach my engineer recently and I was looking to get other opinions in case it was something else that had been overlooked to resolve this long-standing issue - thanks You would struggle to reach me having the engineer code and asking me to fix it Quote Link to comment Share on other sites More sharing options...
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