Guest James Posted October 14, 2019 Share Posted October 14, 2019 Hi, My elderly parents have a Scantronic i-on16 security system at their house. When the battery life has ended for one of the radio sensors and needs replacing, the navigation pad glows red and a loud alarm siren sounds until the alarm is switched off. It doesn't seem to matter whether the alarm is set (active) or inactive - the alarm still sounds when a sensor needs new batteries. The user guide says there should be a warning alert/bleeps ahead of this but this does not happen. Perhaps it has been installed incorrectly? It is driving them/their neighbours crazy as happens during the night or when they are on holiday. Can the alarm be set/reset so that the siren doesn't sound and just the navigation pad glows red? Thanks for any help you can give, James. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted October 14, 2019 Share Posted October 14, 2019 It's probably the main battery aswell Get alarm looked at if alarm is important to you and them by an engineer Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted October 14, 2019 Share Posted October 14, 2019 Clearly never been properly serviced then, but as usual the kit gets the blame. Which sensors do they have, motion ones in the corner of the room, or door sensors that are small and oblong, or both? Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
Amps Posted October 14, 2019 Share Posted October 14, 2019 This sounds like Supervision loss due to the batteries needing replacing. The early I-on 16 panels will create a tamper alarm upon a supervision loss which is s real pain in the early hours of the morning. The newer I-on panels have the supervision loss option of fault or tamper. A system installed to EN50131 should create a tamper alarm but I always program for a fault alert which turns the navigation pad red and the keypad beeps. Make sure you change the batteries at least once every 24 months. Quote Link to comment Share on other sites More sharing options...
Guest James Posted October 14, 2019 Author Share Posted October 14, 2019 Thanks for the constructive feedback. The Alarm was installed in 2016 and since serviced annually, when sensor batteries are changed. The battery in the sounder box was replaced last May. Set up with motion sensors in the room corners, on windows and has door contacts. Feedback just received from Eaton tech support - if the panel is old it will not be bleeping and the alarm has an option in Setting Options/Alarm Response to silence alerts but this will mean the alerts will not go off if triggered by an intruder too. Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted October 14, 2019 Share Posted October 14, 2019 (edited) Sounds odd, because if batteries are changed annually none of this should be happening, except, if it is a supervision alarm only, which tbh also shouldn't be happening on a professional installation. And to be absolutely honest with quality batteries it should be a 2 yearly event without problems. And although I don't use the wireless bells, 2 years seems really short for them, they are made up of 4 'D' cells. The ion16 isn't a great panel compared to the rest of the range as it cannot be upgraded; however, a 2016 panel should easily have firmware new enough to have the no keypad alerts option (which may be why you're missing the battery alerts before they go totally flat), but this would require an engineer to enable it. However, I don't know if it will be new enough to have supervision as fault rather than tamper - I really don't know as the only one I have is my old demo panel and thats ancient firmware. It all sounds a bit odd. Is it a large firm that installed it or an electrician etc...? Edited October 14, 2019 by datadiffusion Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
Guest James Posted October 15, 2019 Author Share Posted October 15, 2019 Thanks again for your help. The alarm was installed by a very experienced electrician, who we've used previously for other jobs. He hasn't been able to solve the issue. Seems like the alarm isn't working how it should and that the below comment by Amps is the solution; A system installed to EN50131 should create a tamper alarm but I always program for a fault alert which turns the navigation pad red and the keypad beeps. As its not obvious to us how to implement this change, and on hearing comments that the ion16 isn't a great panel, I'm coming to the conclusion that a replacement is required. Can anyone recommend a well priced/wireless replacement alarm system that I can research? Thanks. Quote Link to comment Share on other sites More sharing options...
Amps Posted October 15, 2019 Share Posted October 15, 2019 Do you have the engineers code? If so the option for tamper or fault from a supervision loss is in the System Options menu. That said early versions of the I-on 16 only allow tamper or off options. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted October 15, 2019 Share Posted October 15, 2019 3 hours ago, Guest James said: Thanks again for your help. The alarm was installed by a very experienced electrician, who we've used previously for other jobs. He hasn't been able to solve the issue. Seems like the alarm isn't working how it should and that the below comment by Amps is the solution; A system installed to EN50131 should create a tamper alarm but I always program for a fault alert which turns the navigation pad red and the keypad beeps. As its not obvious to us how to implement this change, and on hearing comments that the ion16 isn't a great panel, I'm coming to the conclusion that a replacement is required. Can anyone recommend a well priced/wireless replacement alarm system that I can research? Thanks. Your better off just swapping to an ion40 Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted October 16, 2019 Share Posted October 16, 2019 (edited) Maybe, but a 30R will even cheaper, it even fits in the same case (CHANGE THE PSU ITS A DIFFERENT VOLTAGE!) and you'll be able to keep literally everything else. (That said the outer case is exactly the same and as it sounds as if there is zero wired apart from the keypad probably better just swapping the box over) http://www.touchpoint-online.com/content/i-on30r Better yet it'll come with the cloud so have an app for the alarm and can log in remotely to disable any problem sensors... On 15/10/2019 at 11:29, Guest James said: The alarm was installed by a very experienced electrician, who we've used previously for other jobs. He hasn't been able to solve the issue. Something isn't right, I really do suspect the bellbox batteries didn't need changing, unless it really has been going off, a LOT, or the unit was sat in sparkys store for years... Edited October 16, 2019 by datadiffusion Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
al-yeti Posted November 9, 2019 Share Posted November 9, 2019 28 minutes ago, Logan said: I have a ion 30exd installed in my shed When there is a low battery i just get a message on the keypad when setting Tamper internal sounders only Full alarm pa or fire. Internal and external sounders go off I have no clue why a low battery would cause a full alarm Good alarm for sheds Quote Link to comment Share on other sites More sharing options...
james.wilson Posted November 9, 2019 Share Posted November 9, 2019 I'd assume low batt response is programmable if going low batt unset would be different to set? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
datadiffusion Posted November 10, 2019 Share Posted November 10, 2019 It's probably because its gone from low battery to no battery to supervision fail Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
al-yeti Posted November 10, 2019 Share Posted November 10, 2019 31 minutes ago, datadiffusion said: It's probably because its gone from low battery to no battery to supervision fail You need supervision Quote Link to comment Share on other sites More sharing options...
norman Posted November 10, 2019 Share Posted November 10, 2019 6 minutes ago, al-yeti said: You need supervision That's why he has a team of carers Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
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