al-yeti Posted June 15, 2019 Share Posted June 15, 2019 9 hours ago, Amps said: I sympathise with the OP. What happens if a customer decides to cancel a maintenance contract after the first 12 months. They no longer able to use the app for the system they have paid for and own? No you can use system but not the app , atleast with hkc that is the case If it's what your saying with pyronix, must be more to it aswell , op blagger perhaps Quote Link to comment Share on other sites More sharing options...
al-yeti Posted June 15, 2019 Share Posted June 15, 2019 Reading what the op is saying again, he can use his system , just not on the app He wants control over the app , which won't happen no matter what he does So needs new installer Plenty of installers on the enforcer etc so should be no problem op Quote Link to comment Share on other sites More sharing options...
Specialist Posted June 15, 2019 Share Posted June 15, 2019 Exactly Al, which is why I told him to go to Pyronix. They've got a list of registered installers. Quote Customers Love us, Intruders Hate us. Link to comment Share on other sites More sharing options...
al-yeti Posted June 15, 2019 Share Posted June 15, 2019 2 hours ago, Specialist said: Exactly Al, which is why I told him to go to Pyronix. They've got a list of registered installers. You just trying to do my head in , admit it Quote Link to comment Share on other sites More sharing options...
Specialist Posted June 15, 2019 Share Posted June 15, 2019 45 minutes ago, al-yeti said: You just trying to do my head in , admit it Do your head in ?, You been at the winegums again ?. I told you before, they're too strong for you Quote Customers Love us, Intruders Hate us. Link to comment Share on other sites More sharing options...
Amps Posted June 16, 2019 Share Posted June 16, 2019 (edited) 23 hours ago, bsk350 said: you work hard save money and buy a house and give security control in some ones hand whome you dont know. You wanna know the worst part? The installer can connect to your alarm system anytime he likes and alter the programming without you ever knowing using the Pyronix software Insite. There is no visible or audible indication on the alarm system. I strongly advise you to go to the keypad and press the 'D' key and enter your master/manager code and make sure that the options 'Block UDL Set' and 'Block UDL' are set as yes. As default they are both set as No which allows the installer to do anything he likes with the alarm system with no indication whatsoever. He can also download the log which shows if the system is set or unset. I'm sure you will agree a huge security risk to yourself no matter how highly the installation company is regarded! Even worse than that if a engineer leaves the company he will still be able to access your alarm system as long as the login details remain the same and he has access to the Insite software! The crazy thing is if you an engineer attends site to program the system locally just by entering the programming mode will generate a audible alert. If he connects remotely through insite there is no alert! Engineer on site cannot access your user codes, remotely using insite software he can view all the codes! Edited June 16, 2019 by Amps Quote Link to comment Share on other sites More sharing options...
MrHappy Posted June 16, 2019 Share Posted June 16, 2019 5 minutes ago, Amps said: You wanna know the worst part? What other product is offering out the box certificate based UDL via IP which is defaulted to be accepted by the end user every session ? (G2 radio stuff for the domestic market) Quote Mr Veritas God Link to comment Share on other sites More sharing options...
al-yeti Posted June 16, 2019 Share Posted June 16, 2019 29 minutes ago, Amps said: You wanna know the worst part? The installer can connect to your alarm system anytime he likes and alter the programming without you ever knowing using the Pyronix software Insite. There is no visible or audible indication on the alarm system. I strongly advise you to go to the keypad and press the 'D' key and enter your master/manager code and make sure that the options 'Block UDL Set' and 'Block UDL' are set as yes. As default they are both set as No which allows the installer to do anything he likes with the alarm system with no indication whatsoever. He can also download the log which shows if the system is set or unset. I'm sure you will agree a huge security risk to yourself no matter how highly the installation company is regarded! Even worse than that if a engineer leaves the company he will still be able to access your alarm system as long as the login details remain the same and he has access to the Insite software! The crazy thing is if you an engineer attends site to program the system locally just by entering the programming mode will generate a audible alert. If he connects remotely through insite there is no alert! Engineer on site cannot access your user codes, remotely using insite software he can view all the codes! That's weird man On hkc , if the system working on app, customer would get a notification "engineer here" If system is set you can't access, if system unset you still get that notification , even with engineer access always you get internal bells locally and remotely until you press a key So customer would hear something Codes can't be viewed though Quote Link to comment Share on other sites More sharing options...
james.wilson Posted June 16, 2019 Share Posted June 16, 2019 On hkc you can't access engineers without user authorisation everytime via the keypad. The bells thing is non compliant and an issue I have if you use the default bells only option. Engineer access needs authority regardless of proper comms etc Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
Woody Posted July 19, 2019 Share Posted July 19, 2019 (edited) On 16/06/2019 at 11:25, Amps said: You wanna know the worst part? "I strongly advise you to go to the keypad and press the 'D' key and enter your master/manager code and make sure that the options 'Block UDL Set' and 'Block UDL' are set as yes. As default they are both set as No which allows the installer to do anything he likes with the alarm system with no indication whatsoever". If setting the Block UDL set and Block UDL are set to Yes, will the engineer still be able to access the panel but I'll know he has? Ps. Whats UDL. Up/Download? Edited July 19, 2019 by Woody Spelling Quote Link to comment Share on other sites More sharing options...
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