bsk350 Posted June 14, 2019 Share Posted June 14, 2019 Sadly to say i pay for system and give control to some one else I have Pyronix security alaram installed 15 months back and got home control + app installed on my phone, app was working good for 1 year but after 1 year app stopped working and asking me to contact administrator. I tried calling person who installed system but i am unable to reach him its been 3 months i am unable get in touch with him. i came to know that person who installed security system is out of business and moved away to some other place. so how now can i get control of my system and maintain my self. Quote Link to comment Share on other sites More sharing options...
Specialist Posted June 14, 2019 Share Posted June 14, 2019 Try contacting Pyronix @ www.pyronix.com, they should be able to advise you and point you in the direction of your nearest registered Installer. Quote Customers Love us, Intruders Hate us. Link to comment Share on other sites More sharing options...
al-yeti Posted June 14, 2019 Share Posted June 14, 2019 44 minutes ago, bsk350 said: Sadly to say i pay for system and give control to some one else I have Pyronix security alaram installed 15 months back and got home control + app installed on my phone, app was working good for 1 year but after 1 year app stopped working and asking me to contact administrator. I tried calling person who installed system but i am unable to reach him its been 3 months i am unable get in touch with him. i came to know that person who installed security system is out of business and moved away to some other place. so how now can i get control of my system and maintain my self. Basically get another installer , first year is free I think but you have to pay for this service , he will reset codes which is required if engineer access is not available Job done Or don't pay anything and leave it how it is Quote Link to comment Share on other sites More sharing options...
james.wilson Posted June 14, 2019 Share Posted June 14, 2019 I know this won't go down well, but if anyone buys from someone that is too cheap they probably won't be able to afford to be around for long. I'd suggest you find a company that has been around for more than 5 years Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
Amps Posted June 15, 2019 Share Posted June 15, 2019 I sympathise with the OP. What happens if a customer decides to cancel a maintenance contract after the first 12 months. They no longer able to use the app for the system they have paid for and own? Quote Link to comment Share on other sites More sharing options...
james.wilson Posted June 15, 2019 Share Posted June 15, 2019 I'd assume the app is moved to the new maintainer? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
bsk350 Posted June 15, 2019 Author Share Posted June 15, 2019 I dont think he was a cheap installer he was a certified. Do i need to pay again for a new installer or just yearly maintance charges. But i think this is a real cheating from the Pyronix and also from installer they dont tell all this while installing. Pyronix should give control to owner not the installer. as you might decide not to use the installer for yearly maintenance his services might is ****. you work hard save money and buy a house and give security control in some ones hand whome you dont know. Quote Link to comment Share on other sites More sharing options...
Specialist Posted June 15, 2019 Share Posted June 15, 2019 (edited) I don't think Pyronix have cheated anyone, it was the responsibility of your Installer to make you aware of the fact that after the first year you have to pay a fee to continue using the service. A fact your Installer would have been all too aware of. Pyronix are a business like any other and there to make profit, not to give services away for free. Did you ever question your Installer about ongoing fee's ?. Edited June 15, 2019 by Specialist Quote Customers Love us, Intruders Hate us. Link to comment Share on other sites More sharing options...
MrHappy Posted June 15, 2019 Share Posted June 15, 2019 2 hours ago, bsk350 said: I dont think he was a cheap installer he was a certified. If you can't get in touch or nobody has taken over his "contracts" he was a cheap installer I suspect your "certified" falls short of what we think a proper installer is 2 hours ago, bsk350 said: Do i need to pay again for a new installer or just yearly maintance charges. I suspect if you go to a proper alarm co. there'll want the system on a maintenance contract 2 hours ago, bsk350 said: But i think this is a real cheating from the Pyronix and also from installer they dont tell all this while installing. Pyronix should give control to owner not the installer. as you might decide not to use the installer for yearly maintenance his services might is ****. The installer is the one that's purchased the controls & set up & register the app. There's no agreement made between pyronix & you. 2 hours ago, bsk350 said: you work hard save money and buy a house and give security control in some ones hand whome you dont know. but you enter your details & thoughts into a web browser... Quote Mr Veritas God Link to comment Share on other sites More sharing options...
Specialist Posted June 15, 2019 Share Posted June 15, 2019 22 minutes ago, MrHappy said: If you can't get in touch or nobody has taken over his "contracts" he was a cheap installer I suspect your "certified" falls short of what we think a proper installer is I suspect if you go to a proper alarm co. there'll want the system on a maintenance contract The installer is the one that's purchased the controls & set up & register the app. There's no agreement made between pyronix & you. but you enter your details & thoughts into a web browser... Spot on H. Quote Customers Love us, Intruders Hate us. Link to comment Share on other sites More sharing options...
al-yeti Posted June 15, 2019 Share Posted June 15, 2019 9 hours ago, Amps said: I sympathise with the OP. What happens if a customer decides to cancel a maintenance contract after the first 12 months. They no longer able to use the app for the system they have paid for and own? No you can use system but not the app , atleast with hkc that is the case If it's what your saying with pyronix, must be more to it aswell , op blagger perhaps Quote Link to comment Share on other sites More sharing options...
al-yeti Posted June 15, 2019 Share Posted June 15, 2019 Reading what the op is saying again, he can use his system , just not on the app He wants control over the app , which won't happen no matter what he does So needs new installer Plenty of installers on the enforcer etc so should be no problem op Quote Link to comment Share on other sites More sharing options...
Specialist Posted June 15, 2019 Share Posted June 15, 2019 Exactly Al, which is why I told him to go to Pyronix. They've got a list of registered installers. Quote Customers Love us, Intruders Hate us. Link to comment Share on other sites More sharing options...
al-yeti Posted June 15, 2019 Share Posted June 15, 2019 2 hours ago, Specialist said: Exactly Al, which is why I told him to go to Pyronix. They've got a list of registered installers. You just trying to do my head in , admit it Quote Link to comment Share on other sites More sharing options...
Specialist Posted June 15, 2019 Share Posted June 15, 2019 45 minutes ago, al-yeti said: You just trying to do my head in , admit it Do your head in ?, You been at the winegums again ?. I told you before, they're too strong for you Quote Customers Love us, Intruders Hate us. Link to comment Share on other sites More sharing options...
Amps Posted June 16, 2019 Share Posted June 16, 2019 (edited) 23 hours ago, bsk350 said: you work hard save money and buy a house and give security control in some ones hand whome you dont know. You wanna know the worst part? The installer can connect to your alarm system anytime he likes and alter the programming without you ever knowing using the Pyronix software Insite. There is no visible or audible indication on the alarm system. I strongly advise you to go to the keypad and press the 'D' key and enter your master/manager code and make sure that the options 'Block UDL Set' and 'Block UDL' are set as yes. As default they are both set as No which allows the installer to do anything he likes with the alarm system with no indication whatsoever. He can also download the log which shows if the system is set or unset. I'm sure you will agree a huge security risk to yourself no matter how highly the installation company is regarded! Even worse than that if a engineer leaves the company he will still be able to access your alarm system as long as the login details remain the same and he has access to the Insite software! The crazy thing is if you an engineer attends site to program the system locally just by entering the programming mode will generate a audible alert. If he connects remotely through insite there is no alert! Engineer on site cannot access your user codes, remotely using insite software he can view all the codes! Edited June 16, 2019 by Amps Quote Link to comment Share on other sites More sharing options...
MrHappy Posted June 16, 2019 Share Posted June 16, 2019 5 minutes ago, Amps said: You wanna know the worst part? What other product is offering out the box certificate based UDL via IP which is defaulted to be accepted by the end user every session ? (G2 radio stuff for the domestic market) Quote Mr Veritas God Link to comment Share on other sites More sharing options...
al-yeti Posted June 16, 2019 Share Posted June 16, 2019 29 minutes ago, Amps said: You wanna know the worst part? The installer can connect to your alarm system anytime he likes and alter the programming without you ever knowing using the Pyronix software Insite. There is no visible or audible indication on the alarm system. I strongly advise you to go to the keypad and press the 'D' key and enter your master/manager code and make sure that the options 'Block UDL Set' and 'Block UDL' are set as yes. As default they are both set as No which allows the installer to do anything he likes with the alarm system with no indication whatsoever. He can also download the log which shows if the system is set or unset. I'm sure you will agree a huge security risk to yourself no matter how highly the installation company is regarded! Even worse than that if a engineer leaves the company he will still be able to access your alarm system as long as the login details remain the same and he has access to the Insite software! The crazy thing is if you an engineer attends site to program the system locally just by entering the programming mode will generate a audible alert. If he connects remotely through insite there is no alert! Engineer on site cannot access your user codes, remotely using insite software he can view all the codes! That's weird man On hkc , if the system working on app, customer would get a notification "engineer here" If system is set you can't access, if system unset you still get that notification , even with engineer access always you get internal bells locally and remotely until you press a key So customer would hear something Codes can't be viewed though Quote Link to comment Share on other sites More sharing options...
james.wilson Posted June 16, 2019 Share Posted June 16, 2019 On hkc you can't access engineers without user authorisation everytime via the keypad. The bells thing is non compliant and an issue I have if you use the default bells only option. Engineer access needs authority regardless of proper comms etc Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
Woody Posted July 19, 2019 Share Posted July 19, 2019 (edited) On 16/06/2019 at 11:25, Amps said: You wanna know the worst part? "I strongly advise you to go to the keypad and press the 'D' key and enter your master/manager code and make sure that the options 'Block UDL Set' and 'Block UDL' are set as yes. As default they are both set as No which allows the installer to do anything he likes with the alarm system with no indication whatsoever". If setting the Block UDL set and Block UDL are set to Yes, will the engineer still be able to access the panel but I'll know he has? Ps. Whats UDL. Up/Download? Edited July 19, 2019 by Woody Spelling Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted July 19, 2019 Share Posted July 19, 2019 (edited) 42 minutes ago, Woody said: Ps. Whats UDL. Up/Download? Yes Upload/Download. (I don't know how Pyronix cloud works, but on Eaton this would be an option only relevent to telephone (or direct IP) access and not cloud access. To block eng. cloud access would be a different setting. But having re-read the initial thread it seems this is the universal block setting for all types of remote access on this panel) I would imagine you would always be able to see engineer access in the log, again on Eaton this would also be pinged up in the app as a push notification. Though again re-reading above, it seems otherwise... No doubt someone that actually knows the panel will be along shortly Funny I used to use a few Pyronix accessories (TwinAlert, BGM, Vocaliser, years ago PIRs) and occasionally we would help out with a Castle installer on larger or approved jobs but I've never fitted a single Pyronix panel. Edited July 19, 2019 by datadiffusion Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
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