bsk350 Posted June 14, 2019 Share Posted June 14, 2019 Sadly to say i pay for system and give control to some one else I have Pyronix security alaram installed 15 months back and got home control + app installed on my phone, app was working good for 1 year but after 1 year app stopped working and asking me to contact administrator. I tried calling person who installed system but i am unable to reach him its been 3 months i am unable get in touch with him. i came to know that person who installed security system is out of business and moved away to some other place. so how now can i get control of my system and maintain my self. Quote Link to comment Share on other sites More sharing options...
Specialist Posted June 14, 2019 Share Posted June 14, 2019 Try contacting Pyronix @ www.pyronix.com, they should be able to advise you and point you in the direction of your nearest registered Installer. Quote Customers Love us, Intruders Hate us. Link to comment Share on other sites More sharing options...
al-yeti Posted June 14, 2019 Share Posted June 14, 2019 44 minutes ago, bsk350 said: Sadly to say i pay for system and give control to some one else I have Pyronix security alaram installed 15 months back and got home control + app installed on my phone, app was working good for 1 year but after 1 year app stopped working and asking me to contact administrator. I tried calling person who installed system but i am unable to reach him its been 3 months i am unable get in touch with him. i came to know that person who installed security system is out of business and moved away to some other place. so how now can i get control of my system and maintain my self. Basically get another installer , first year is free I think but you have to pay for this service , he will reset codes which is required if engineer access is not available Job done Or don't pay anything and leave it how it is Quote Link to comment Share on other sites More sharing options...
james.wilson Posted June 14, 2019 Share Posted June 14, 2019 I know this won't go down well, but if anyone buys from someone that is too cheap they probably won't be able to afford to be around for long. I'd suggest you find a company that has been around for more than 5 years Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
Amps Posted June 15, 2019 Share Posted June 15, 2019 I sympathise with the OP. What happens if a customer decides to cancel a maintenance contract after the first 12 months. They no longer able to use the app for the system they have paid for and own? Quote Link to comment Share on other sites More sharing options...
james.wilson Posted June 15, 2019 Share Posted June 15, 2019 I'd assume the app is moved to the new maintainer? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
bsk350 Posted June 15, 2019 Author Share Posted June 15, 2019 I dont think he was a cheap installer he was a certified. Do i need to pay again for a new installer or just yearly maintance charges. But i think this is a real cheating from the Pyronix and also from installer they dont tell all this while installing. Pyronix should give control to owner not the installer. as you might decide not to use the installer for yearly maintenance his services might is ****. you work hard save money and buy a house and give security control in some ones hand whome you dont know. Quote Link to comment Share on other sites More sharing options...
Specialist Posted June 15, 2019 Share Posted June 15, 2019 (edited) I don't think Pyronix have cheated anyone, it was the responsibility of your Installer to make you aware of the fact that after the first year you have to pay a fee to continue using the service. A fact your Installer would have been all too aware of. Pyronix are a business like any other and there to make profit, not to give services away for free. Did you ever question your Installer about ongoing fee's ?. Edited June 15, 2019 by Specialist Quote Customers Love us, Intruders Hate us. Link to comment Share on other sites More sharing options...
MrHappy Posted June 15, 2019 Share Posted June 15, 2019 2 hours ago, bsk350 said: I dont think he was a cheap installer he was a certified. If you can't get in touch or nobody has taken over his "contracts" he was a cheap installer I suspect your "certified" falls short of what we think a proper installer is 2 hours ago, bsk350 said: Do i need to pay again for a new installer or just yearly maintance charges. I suspect if you go to a proper alarm co. there'll want the system on a maintenance contract 2 hours ago, bsk350 said: But i think this is a real cheating from the Pyronix and also from installer they dont tell all this while installing. Pyronix should give control to owner not the installer. as you might decide not to use the installer for yearly maintenance his services might is ****. The installer is the one that's purchased the controls & set up & register the app. There's no agreement made between pyronix & you. 2 hours ago, bsk350 said: you work hard save money and buy a house and give security control in some ones hand whome you dont know. but you enter your details & thoughts into a web browser... Quote Mr Veritas God Link to comment Share on other sites More sharing options...
Specialist Posted June 15, 2019 Share Posted June 15, 2019 22 minutes ago, MrHappy said: If you can't get in touch or nobody has taken over his "contracts" he was a cheap installer I suspect your "certified" falls short of what we think a proper installer is I suspect if you go to a proper alarm co. there'll want the system on a maintenance contract The installer is the one that's purchased the controls & set up & register the app. There's no agreement made between pyronix & you. but you enter your details & thoughts into a web browser... Spot on H. Quote Customers Love us, Intruders Hate us. Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.