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Insite UDL Actual panel type not in database [851]

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I've finally got round to terminating my structured cabling, which means for the first time, I've been able to attempt to connect to my Euro46 panel.


When connecting in Insite UDL v10.31a (via Cloud) I'm being told Actual panel type not in database [851]


Any ideas? I'm just hoping to login and take a backup of my panel.

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1 hour ago, BUSTER said:

You are using the wrong insite, pcx is not UK


Ah. Great.


Thats a spanner in the works then, as a hobbyist I’m having a hard time getting Pyronix to approve me for Insite access, naturally.


Im just trying to back my panel up :(

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