norman Posted September 22, 2018 Share Posted September 22, 2018 3 hours ago, al-yeti said: I watch to many movies maybe..... Or hanging around you monkeys and baboons is driving me more crazy IIRC security company in Manc land helped defraud an insurance co by frigging the logs, was found out and prosecuted. JB knows the tale. Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
Nova-Security Posted September 22, 2018 Share Posted September 22, 2018 2 hours ago, al-yeti said: I wanna be like nova! What stressed, going more grey and wearing reading glasses due to working on to many panels in dark under the stairs cupboards! Quote www.nova-security.co.uk www.nsiapproved.co.uk No PMs please unless i know you or you are using this board with your proper name. Link to comment Share on other sites More sharing options...
al-yeti Posted September 22, 2018 Share Posted September 22, 2018 22 minutes ago, Nova-Security said: What stressed, going more grey and wearing reading glasses due to working on to many panels in dark under the stairs cupboards! Sounds good lol Quote Link to comment Share on other sites More sharing options...
Shaun Kamal Posted September 23, 2018 Author Share Posted September 23, 2018 Hello everyone, Thank you all for your feedback. It is greatly appreciated. Just to give you further insight into what happened, I've attached a PDF showing the chronological order of events:- Shop plan.pdf The stock in the shop is only covered up to a limit of 30k at night time with full cover during the day. Therefore, our insurers had paid out our entitled 30k leaving a hole of £170k - this obviously negates the idea of an inside job. The insurer has also mentioned that it's not in their interest to pursue our case any further due to the relatively low amount that they have had to pay out. Therefore, we have taken it onto ourselves to take the alarm company to court. Unfortunately, I have tried a few local companies who have said that the panel is too old for their equipment to read. Also, reading what Al-yeti has said, the battery on the panel is probably dead and therefore the memory/log is probably corrupt. We do have the ARC log thankfully, and it seems now that that might be the only evidence I have to rely on. It clearly shows the rear door mag sensor and PIRs triggering before the panel was torn down. After that, no further PIR’s triggered enroute to the keypad in the next room. If the panel is already down there is no way a code could have been entered into the keypad to open the system. Therefore, the case against the company is that, due to some signaling issue or problems with the hardware, the ARC received an OPEN signal from the panel being torn from the wall. I'll keep you guys in the loop with the outcome. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted September 23, 2018 Share Posted September 23, 2018 52 minutes ago, Shaun Kamal said: Hello everyone, Thank you all for your feedback. It is greatly appreciated. Just to give you further insight into what happened, I've attached a PDF showing the chronological order of events:- Shop plan.pdf The stock in the shop is only covered up to a limit of 30k at night time with full cover during the day. Therefore, our insurers had paid out our entitled 30k leaving a hole of £170k - this obviously negates the idea of an inside job. The insurer has also mentioned that it's not in their interest to pursue our case any further due to the relatively low amount that they have had to pay out. Therefore, we have taken it onto ourselves to take the alarm company to court. Unfortunately, I have tried a few local companies who have said that the panel is too old for their equipment to read. Also, reading what Al-yeti has said, the battery on the panel is probably dead and therefore the memory/log is probably corrupt. We do have the ARC log thankfully, and it seems now that that might be the only evidence I have to rely on. It clearly shows the rear door mag sensor and PIRs triggering before the panel was torn down. After that, no further PIR’s triggered enroute to the keypad in the next room. If the panel is already down there is no way a code could have been entered into the keypad to open the system. Therefore, the case against the company is that, due to some signaling issue or problems with the hardware, the ARC received an OPEN signal from the panel being torn from the wall. I'll keep you guys in the loop with the outcome. So they knew where the panel was and time it takes to send a confirmed signal and cause confusion? Mr Alarm monkies how's that work then? Panel ripped off wall before confirmed signal goes through, would it still become confirmed with loss of site or something else ? Quote Link to comment Share on other sites More sharing options...
Nova-Security Posted September 23, 2018 Share Posted September 23, 2018 1 hour ago, Shaun Kamal said: Therefore, the case against the company is that, due to some signaling issue or problems with the hardware, the ARC received an OPEN signal from the panel being torn from the wall. Method of signalling ? Quote www.nova-security.co.uk www.nsiapproved.co.uk No PMs please unless i know you or you are using this board with your proper name. Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted September 23, 2018 Share Posted September 23, 2018 Where is this log information from? Unless the system is sending extended formats you wouldn't see additional sensors activating on the ARC report anyway. From the diagram I would assume a lot of the system is on the entry route. Would help to see the specification of the system to make an opinion, signalling type and grade would also be on the specification. Quote Link to comment Share on other sites More sharing options...
james.wilson Posted September 23, 2018 Share Posted September 23, 2018 can you upload the log, its seems odd if on extended reporting you got the open as it was ripped off. As above what communicator, arc and polling rate is setup? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
MrHappy Posted September 23, 2018 Share Posted September 23, 2018 3 hours ago, Shaun Kamal said: Therefore, the case against the company is that, due to some signaling issue or problems with the hardware, the ARC received an OPEN signal from the panel being torn from the wall. Your underinsured by 85% ? Assuming there is something very wrong with the alarm, what does your contract state in regards to maxuim damages? Something like 10 times the value of the alarm ? Your alarm co. will have a comphesive specialist insurance cover for this type of event, what do you have other than the Arc report ? Quote Mr Veritas God Link to comment Share on other sites More sharing options...
norman Posted September 23, 2018 Share Posted September 23, 2018 Sadly you are pissing in the wind imo, most decent alarm companies will have this covered off in the contract you hold with them, something along the lines of "this is not a replacement for or an addition to any insurance policy, nor should it be taken as such" 1 Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
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