rickbalfour Posted June 4, 2018 Share Posted June 4, 2018 HI, I have a Galaxy 16 Plus installed in the house I have moved in to but cannot afford the annual maintenance cost. I have the engineer's code and engineer's manual. I had hoped to be able to send an alert to my mobile phone if there was an intruder (as I could with a cheap and cheerful system I installed in my previous house). I have entered my mobile phone number in the communications settings and connected the box to the phone line. The phone line was then engaged (indefinitely, I have now unattached it) but I get no alerts on my mobile phone. Is there a way I can achieve my goal? Kind Regards Richard Quote Link to comment Share on other sites More sharing options...
The Arab Posted June 4, 2018 Share Posted June 4, 2018 If the phone line wasn't connected before you started it may be that the system has been hit by lightning so disconnected, you can check this by doing a continuety test with a multi meter check between phone line b terminal and earth (it may be a teminal and earth) if you get a reading of about 10 ohms or less the pcb is damaged 1 Quote Trade Member Link to comment Share on other sites More sharing options...
rickbalfour Posted June 4, 2018 Author Share Posted June 4, 2018 The phone line is working fine. I have checked it with a phone. I have attached a photo showing the connection to the phone line (black wire on left). I have used the same socket as was being used previously (albeit connected to Virgin now, rather than BT). I'm not sure which PCB you're talking about. I assume the issue is that normally the outgoing messages go to a specialist piece of software (?) but I just want to send a text to my mobile phone and not sure if that's possible. Quote Link to comment Share on other sites More sharing options...
james.wilson Posted June 4, 2018 Share Posted June 4, 2018 if you have programmed the digi side it won't work direct to a phone 1 Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
rickbalfour Posted June 4, 2018 Author Share Posted June 4, 2018 I haven't programmed the digi side as I'm not sure what a digi side is but someone else may well have done. I have attached a photo of the control panel, which is digital, so I assume that could mean the digi side is programmed (and it wont message directly to a phone)? If that's the case can I put software or an app on an ipad, which would receive the message? Quote Link to comment Share on other sites More sharing options...
al-yeti Posted June 4, 2018 Share Posted June 4, 2018 19 minutes ago, rickbalfour said: I haven't programmed the digi side as I'm not sure what a digi side is but someone else may well have done. I have attached a photo of the control panel, which is digital, so I assume that could mean the digi side is programmed (and it wont message directly to a phone)? If that's the case can I put software or an app on an ipad, which would receive the message? As above you said you entered the phone number, that com device is not a dialler like a speech dialler so won't do what you want it to do You will need to buy a stand alone dialler to connect to a trigger 1 Quote Link to comment Share on other sites More sharing options...
rickbalfour Posted June 4, 2018 Author Share Posted June 4, 2018 OK. Thanks for the information The Arab, James Wilson and Al Yeti. I'll have a look into getting a stand alone dialler. Thanks for taking the time to help me out. Quote Link to comment Share on other sites More sharing options...
The Arab Posted June 4, 2018 Share Posted June 4, 2018 Your only other option was to programme the telephone number/s you want it to dial into the receiver tele number and put any 4 digit account number in other than 0000 and when the alarm activates it'll call the numbers 8 times and just beep at you. But best invest in a speach dialler that way you can acknowledge any activation message 1 Quote Trade Member Link to comment Share on other sites More sharing options...
james.wilson Posted June 5, 2018 Share Posted June 5, 2018 I'm fairly sure a 16+ can dial directly a mobile etc. It's been a few years since I've worked on a 16+ though. I'll check a manual when i get to a pc 1 Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
norman Posted June 5, 2018 Share Posted June 5, 2018 It will dial any number but will fault when it doesn't get the kiss off. 1 Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
james.wilson Posted June 5, 2018 Share Posted June 5, 2018 if you use home3 / home4 numbers iirc these will dial a phone there are 4 different tones depending on the alarm event 1 Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
norman Posted June 5, 2018 Share Posted June 5, 2018 Ah. 1 Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
rickbalfour Posted June 5, 2018 Author Share Posted June 5, 2018 An impressive memory James and quite right. I have entered the mobile number for Home 3 and adjusted the Triggers so only Intruder will activate the call. Unfortunately I still haven't been able to get around the problem I was experiencing initially, that as soon as I plug the phone line into the alarm system, the phone line becomes constantly engaged (if I pick up a normal phone I can hear a constant tone). I have tried deleting the main account number and phone number, since I am not using them and the manual says that it will dial Home 3 when it gets a Comm Fail from the main line. So I would have assumed the call to the main number fails -> then I get the 'tone' call to my mobile. Any ideas, why it is constantly engaged? Is the connection correct (I have re-posted photo below)? I know this set up was working with the previous owner who had a maintenance contract with the installer so had assumed this wasn't the problem. Richard. Quote Link to comment Share on other sites More sharing options...
goncall Posted June 5, 2018 Share Posted June 5, 2018 Is the digi set up as dual reporting? Change it to single,put a dummy account in and telephone number,set fail to comm to 1 and number of rings to 20 restart panel and try again.. Quote Link to comment Share on other sites More sharing options...
rickbalfour Posted June 5, 2018 Author Share Posted June 5, 2018 Thanks goncall. I've entered the settings as you said and input dummy account and phone number. Hopefully a simple question... how do you restart panel? Quote Link to comment Share on other sites More sharing options...
goncall Posted June 5, 2018 Share Posted June 5, 2018 Just power it down and back up Quote Link to comment Share on other sites More sharing options...
james.wilson Posted June 5, 2018 Share Posted June 5, 2018 whats plugged into the phone socket on the panel? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
goncall Posted June 5, 2018 Share Posted June 5, 2018 What have you got plugged in the black socket Quote Link to comment Share on other sites More sharing options...
rickbalfour Posted June 5, 2018 Author Share Posted June 5, 2018 I was hoping there would be a restart button. I've turned the power off at the fusebox and the control panel is still being powered by the battery I assume. Is there an easy way to disconnect it? I've tried pliers but nothing shifted and don't want to get too hands on as not sure how safe that would be. Attached a photo of the battery, which I assume I need to disconnect to reset the panel... Quote Link to comment Share on other sites More sharing options...
goncall Posted June 5, 2018 Share Posted June 5, 2018 Just pull one of the legs off Quote Link to comment Share on other sites More sharing options...
rickbalfour Posted June 5, 2018 Author Share Posted June 5, 2018 The wire from the phone socket is connected to the Virgin Media phone line via an extender. Photo attached. I've used a phone on the line to check it works. Quote Link to comment Share on other sites More sharing options...
goncall Posted June 5, 2018 Share Posted June 5, 2018 You need a meter to measure what's going in,where's the other pair feeding,try dissing the blue yellow pair and see what happens,something's dragging the line down diss the pair and if it's still the same chances are it's the panel Quote Link to comment Share on other sites More sharing options...
rickbalfour Posted June 5, 2018 Author Share Posted June 5, 2018 I got the leg off, which took the power away completely but still having the same issue. What is dissing? The comms all worked fine previously when the account number and phone number were valid so I assume that means the issue isn't with the panel's electrics? Quote Link to comment Share on other sites More sharing options...
james.wilson Posted June 5, 2018 Share Posted June 5, 2018 It maybe your phone line converter. If it has comms in the queue it will keep retrying. dissing is disconnecting if you have dissed one of the legs then its not the device hogging the line. When you say engaged what do you mean, I took it to mean it was dialling etc? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
goncall Posted June 5, 2018 Share Posted June 5, 2018 Diss,disconnect,diss the blue and yellow below the socket,and check the extender is set to voice rather than data Quote Link to comment Share on other sites More sharing options...
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