Moataz Posted October 18, 2017 Share Posted October 18, 2017 Hi guys, I need help with my galaxy flex panel fx050 , I connected the anti-drill sensor on it and the keypad was working great and also.the anti-drill sensor was detected then.I left it working and go home, the next day I come and found the problem , the keypad is not chatting.with the panel and the panel red led was flashing but now it is steady , waiting for your help. Thanks Quote Link to comment Share on other sites More sharing options...
GalaxyGuy Posted October 18, 2017 Share Posted October 18, 2017 Sounds like the panel has crashed. Power off mains and disconnect battery momentarily to reboot. If it happens again, replace the panel. Take care when connecting the Flex battery leads. If you get the polarity wrong, you will destroy the board. Quote Link to comment Share on other sites More sharing options...
Moataz Posted October 18, 2017 Author Share Posted October 18, 2017 I did what you suggested galaxy guy but still the same problem, so if the panel has crashed , what the probable causes for that? Quote Link to comment Share on other sites More sharing options...
GalaxyGuy Posted October 18, 2017 Share Posted October 18, 2017 So, when you powered up, the LED gave a quick flash, but then instead of going constant, then flashing shortly after, the LED just stays on constant ? Is the panel voltage showing +12V from aux ? It does seem too much of a coincidence that you were making a change, then experienced an issue afterwards. Did you power down the panel when making the change. Did you use the 51.17 shut down / halting procedure to power down in an orderly manner ? Try disconnecting all external connections - keypad Etc. and if it still does this, then it sounds like the board. If within warranty, return to the vendor. Quote Link to comment Share on other sites More sharing options...
Moataz Posted October 18, 2017 Author Share Posted October 18, 2017 No, once power connected give steady light, and stay steady.no, I didn't power down the panel when I made a change .51.17 shutdown / halting procedure to power down ? I don know about this procedure I just removed the power cable and the battery cables. Quote Link to comment Share on other sites More sharing options...
GalaxyGuy Posted October 19, 2017 Share Posted October 19, 2017 If the led illuminates immediately and remains on, then the board is faulty. How long was the panel installed for? Since the Flex is running an operating system with a JFFS file system for storing panel settings etc, it's important to use the 51.17 shutdown procedure. Normally, if JFFS gets corrupted it will recover itself, but there's always a chance that it may not. Quote Link to comment Share on other sites More sharing options...
Moataz Posted October 19, 2017 Author Share Posted October 19, 2017 Can you tell me more about 51.17 shutdown and how to do it? Quote Link to comment Share on other sites More sharing options...
Moataz Posted October 19, 2017 Author Share Posted October 19, 2017 And the panel installed for 15 hours or less @Galaxy Guy Quote Link to comment Share on other sites More sharing options...
GalaxyGuy Posted October 19, 2017 Share Posted October 19, 2017 Under programming option 51.17 there are several options. One of them is shutdown and it performs an orderly shutdown of the panel operating system, flushing any config settings from memory to filesystem before you power off. It's not guaranteed that this is the issue. It could also be component failure. Was it an eBay purchase, or under warranty? Just ensure that you disconnect all external connections and power up just to confirm that it's the panel and not some other external factor. Quote Link to comment Share on other sites More sharing options...
Moataz Posted October 19, 2017 Author Share Posted October 19, 2017 I am sorry @Galaxy Guy and thank you so much for your support and actually stucked in this situation and it is my first time to work on intrusion system so I will be so grateful if you guide me how to access the panel and how to.find this option because I am beginner in this field but I have to.do it coz my company asked me for it Quote Link to comment Share on other sites More sharing options...
Moataz Posted October 19, 2017 Author Share Posted October 19, 2017 And FYI I don know how to access the panel , I tried to connect my console cable through a console port but the com port doesn't show in device manager list. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted October 19, 2017 Share Posted October 19, 2017 (edited) Where did you buy panel do you have engineer access code? Edited October 19, 2017 by al-yeti Quote Link to comment Share on other sites More sharing options...
Moataz Posted October 19, 2017 Author Share Posted October 19, 2017 I don.know from where my company bought it and yes I have engineer access through the keypad if that what you mean but the problem that I cannot log in to the keypad coz it is not booting as the panel not chatting with it Quote Link to comment Share on other sites More sharing options...
al-yeti Posted October 19, 2017 Share Posted October 19, 2017 You have rss? Try another keypad, or change keypad address ? Quote Link to comment Share on other sites More sharing options...
Moataz Posted October 19, 2017 Author Share Posted October 19, 2017 On my pc yes I have Quote Link to comment Share on other sites More sharing options...
Moataz Posted October 19, 2017 Author Share Posted October 19, 2017 And I tried to connect the panel to my pc through mini-usb but the problem that the panel com port doesn't appear in the device manager list thats why I cannot connect to it through rss via dial option Quote Link to comment Share on other sites More sharing options...
Moataz Posted October 19, 2017 Author Share Posted October 19, 2017 @Galaxy Guy @al-yeti I found the com port for the panel after using db cable but the issue now that when I try to connect it through rss after dial , popup message which say 'site was lost' appear , I think this because the keypad not chatting with the panel Quote Link to comment Share on other sites More sharing options...
GalaxyGuy Posted October 19, 2017 Share Posted October 19, 2017 If the panel LED goes straight to ON, then the bus is not starting up, so there will be no communication with _any_ keypads or USB. So no point in trying device addressing or RSS. You cannot perform any operations on the system, as it will not boot far enough. If the panel LED was flashing, then yes it may be a peripheral address, but the fact that it's going straight to solid means that there's a low level problem that's stopping the panel even booting. OP, you haven't confirmed if the LED goes straight to ON at power up when all other connections are disconnected. You need to do that. For information, this is what the Flex should do when booting up. 1. When you connect power to the PCB, the LED on the PCB gives a very quick single flash (while the redboot boot loader is loaded). 2. After about 15 seconds, the LED on the PCB comes on (the bootloader has loaded the operating system). 3. After about another 25 seconds, the LED on the PCB will give a continuous repeated quick flash - as per Galaxy bus devices (the operating system is running and the Intellibus and Galaxy busses have started up and should be talking to devices). If you disconnect all connections, then plug in the DC power connector and do not get stages 1 to 3, then it's likely the board has a fault. Prepare for replacement. Quote Link to comment Share on other sites More sharing options...
Moataz Posted October 19, 2017 Author Share Posted October 19, 2017 @Galaxy Guy I had to go for replacment because the led go.straight to on at power up , but I have what is called programming key that connected direct to the PCB , can this work for reprogramming the PCB Quote Link to comment Share on other sites More sharing options...
al-yeti Posted October 19, 2017 Share Posted October 19, 2017 1 minute ago, Moataz said: @Galaxy Guy I had to go for replacment because the led go.straight to on at power up , but I have what is called programming key that connected direct to the PCB , can this work for reprogramming the PCB How many times have you plugged in the key , with mains on? Battery only or without both , just wondering Quote Link to comment Share on other sites More sharing options...
Moataz Posted October 19, 2017 Author Share Posted October 19, 2017 No no I didn't plugged in the key , am just asking if I can reprogramme it with the key or not, the pcb was working good and the anti drill sensor was connecting to it and I left it working for 15 hours then the problem happened and I don know what happened Quote Link to comment Share on other sites More sharing options...
GalaxyGuy Posted October 19, 2017 Share Posted October 19, 2017 4 minutes ago, Moataz said: @Galaxy Guy I had to go for replacment because the led go.straight to on at power up , but I have what is called programming key that connected direct to the PCB , can this work for reprogramming the PCB I'm not sure what you mean. Can you post an image or link of the 'programming key' you are talking about ? I haven't seen a programming key for the Flex. I did see an SPI key offered on SecurityWarehouse, but not sure where that plugs in, as there's no socket apart from USB. I had just assumed that it was a mistake on SW. Quote Link to comment Share on other sites More sharing options...
Moataz Posted October 19, 2017 Author Share Posted October 19, 2017 Yes I mean the spi key , and I checked the panel rightnow , there is no place to plug in and I don know why it comes with the order if it is useless, or may there is a way to connect it to the panel idk. Quote Link to comment Share on other sites More sharing options...
GalaxyGuy Posted October 19, 2017 Share Posted October 19, 2017 I think it must be a part number mistake, as there's no mention of any SPI bus on the Flex in any documentation. Some PCB's have the SD slot populated, but it hasn't been carried in the design. There's no low level firmware recovery option for standard users. Your problem may even be hardware. Quote Link to comment Share on other sites More sharing options...
Moataz Posted October 23, 2017 Author Share Posted October 23, 2017 @Galaxy Guy do you have an idea how to get software application for galaxy flex coz I am trying to upgrade the software through flash programmer app may be that will solve the problem. Quote Link to comment Share on other sites More sharing options...
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