Scott Lester Posted October 11, 2017 Share Posted October 11, 2017 (edited) Hey All, Just thought i’d join and see if anybody can offer me some advice. I have a Risco Agility 3 with GSM Module for text message alerts. On installation I opted not to pay the monthly £13 fee for Alarm Maintenence as all it is really is battery replacements. All has been going well until recently when I had to replace a wireless shock sensor which is the closest to the main pcu board but also runs out of battery power after 2-3 months (they are lithium batteries and should last well over a year) The second issue is a wireless mag contact which also needed battery replacing. After replacing battery, I performed the walk test to re-initialise into the system and then I am able to set the alarm fine. The issue with this mag contact is that if the door has been open within 30-45mins of wanting to set the alarm, I cant, it tells me that the system isnt ready. After about an hour, I can set the alarm again. Awaiting a callback but the engineer said he rang Risco and they have apparently advised that the battery replacement and walk test need to be done under engineer’s menu and not customer menu. Is this the case in anyones experience ? Any thoughts ? Also, is there a downloadable pdf or something somewhere on giving a menu walkthrough process of the keypad ? Thanks in advance, Scott Edited October 11, 2017 by Scott Lester More appropriate topic title Quote Link to comment Share on other sites More sharing options...
norman Posted October 11, 2017 Share Posted October 11, 2017 Not familiar with the panel, but on the plus side you saved £13 per month... 2 Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
MrHappy Posted October 11, 2017 Share Posted October 11, 2017 there an arse to work with. they'll also set off the keyfob with faults present which prevent you from setting from the keypad Quote Mr Veritas God Link to comment Share on other sites More sharing options...
Scott Lester Posted October 11, 2017 Author Share Posted October 11, 2017 11 minutes ago, MrHappy said: there an **** to work with. they'll also set off the keyfob with faults present which prevent you from setting from the keypad Whats an **** to work with ? Risco, the Agility 3 or the Wireless sensors ? Quote Link to comment Share on other sites More sharing options...
MrHappy Posted October 11, 2017 Share Posted October 11, 2017 1 minute ago, Scott Lester said: Whats an **** to work with ? Risco, the Agility 3 or the Wireless sensors ? all 3 1 Quote Mr Veritas God Link to comment Share on other sites More sharing options...
petrolhead Posted October 11, 2017 Share Posted October 11, 2017 But surely its only really replacing a battery, how hard can it be? 1 Quote Link to comment Share on other sites More sharing options...
al-yeti Posted October 11, 2017 Share Posted October 11, 2017 1 hour ago, Scott Lester said: Hey All, Just thought i’d join and see if anybody can offer me some advice. I have a Risco Agility 3 with GSM Module for text message alerts. On installation I opted not to pay the monthly £13 fee for Alarm Maintenence as all it is really is battery replacements. All has been going well until recently when I had to replace a wireless shock sensor which is the closest to the main pcu board but also runs out of battery power after 2-3 months (they are lithium batteries and should last well over a year) The second issue is a wireless mag contact which also needed battery replacing. After replacing battery, I performed the walk test to re-initialise into the system and then I am able to set the alarm fine. The issue with this mag contact is that if the door has been open within 30-45mins of wanting to set the alarm, I cant, it tells me that the system isnt ready. After about an hour, I can set the alarm again. Awaiting a callback but the engineer said he rang Risco and they have apparently advised that the battery replacement and walk test need to be done under engineer’s menu and not customer menu. Is this the case in anyones experience ? Any thoughts ? Also, is there a downloadable pdf or something somewhere on giving a menu walkthrough process of the keypad ? Thanks in advance, Scott Are you still paying £13per month Quote Link to comment Share on other sites More sharing options...
james.wilson Posted October 12, 2017 Share Posted October 12, 2017 would appear not. Or he would be paying someone to look after his system. Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
Scott Lester Posted October 12, 2017 Author Share Posted October 12, 2017 No, I refuse to pay somebody £13 a month for simply replacing a battery. I dont see what else is covered in Alarm Maintenance that warrants that fee, especially if its a dodgy sensor, in which case if its less than 12mths old, it would need replacing anyway. As far as I could tell, £13 a month gave me an annual checkup including battery replacements which I would have been charged for (per battery) Can any other installer give me a rundown as to what else is done as part of the annual maintenance ? What else is rought when you are given these NSI, NACOSS or SSAIB accreditations to be an approved installer ? Scott 2 Quote Link to comment Share on other sites More sharing options...
norman Posted October 12, 2017 Share Posted October 12, 2017 Give your original installer a call and ask if they'll sort it out for free. 1 Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
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