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hikvision nvr and hik-connect app issues

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hopefully someone can give me a little guidance with some issues I'm having with a hikvision nvr (ds-7732ni-e4/16p) and the hik connect app.

I've done a fair bit of reading up and just can't seem to work out what I'm missing.

the app works fine when on wifi to the network that the nvr is connected to but will not connect when on any other wifi or mobile network.
i have been into the router (bt homehub 5) and set up port forwarding but still cannot seem to get the app to connect, is there anything I'm missing?



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id never rely on a cloud system that isn't paid for in some way. Port forwarding has other issues but id prefer over cloud. Ideally use a router that can separate your internal networks. 

securitywarehouse https://www.securitywarehouse.co.uk

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