alarmcom Posted November 23, 2016 Share Posted November 23, 2016 Can anyone explain or offer me a copy specification about how and what i am supposed to state on my contract to cover me due to poor remote viewing. i have a customer who has very poor internet. The cctv pictures from the NVR are good, but when they remote view the quality is poor and the dwell or even freezing isnt acceptable. I have stated that this is due to poor internet but they say they were not told that this could happen. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted November 23, 2016 Share Posted November 23, 2016 What nvr and app you using ? Don't you given all the blag about lag and 3g and it all depends on signal and do and dat? Quote Link to comment Share on other sites More sharing options...
james.wilson Posted November 24, 2016 Share Posted November 24, 2016 5 hours ago, alarmcom said: Can anyone explain or offer me a copy specification about how and what i am supposed to state on my contract to cover me due to poor remote viewing. i have a customer who has very poor internet. The cctv pictures from the NVR are good, but when they remote view the quality is poor and the dwell or even freezing isnt acceptable. I have stated that this is due to poor internet but they say they were not told that this could happen. good point. We don't but as you say should. What does your manufacturer say? Id start from there. Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
PeterJames Posted November 25, 2016 Share Posted November 25, 2016 Well I must admit that I dont have any statements relating to the speed of ADSL and remote view, but I would have thought that it common sense.Just like no ADSL no remote view But I would show them the CCTV over the LAN to prove that there is nothing wrong with your kit, and tell them that if they had told you that they were still using dialup then you would have explained that it would not work. Quote Link to comment Share on other sites More sharing options...
norman Posted November 25, 2016 Share Posted November 25, 2016 I'd have thought a caveat disclaimer would be the norm? Remember all customers are liars and will deny you ever discussing it, or the person will have moved on etc. etc. Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
PeterJames Posted November 25, 2016 Share Posted November 25, 2016 How far do you go with it though? I had a customer who put some pir flood lights in after we fitted the CCTV and then complained that the cameras couldnt see at night anymore, when the engineer played back the recordings for night the lights were opposite the camera and just filled the picture. I could add a caveat about lighting but I dont think I will ever come across anyone that stupid again, same with ADSL, but it has happened to me yet, I may add a line that says the quality of remote view is dependant on the speed and quality of your BB service. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted November 25, 2016 Share Posted November 25, 2016 Basic blag like no guarantees live view or remote playback will always work, and expect delays , allot won't say it at point of sale incase they lose the sale Bit like diallers , having no dial tone, or gsm units losing there signal, all this stuff does weird things especially unmonitored stuff that house bashers put in , but just tell em they can pay more for different services then they will be quiet Quote Link to comment Share on other sites More sharing options...
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