johnwestsussex Posted September 25, 2016 Share Posted September 25, 2016 we had a power cut for more than 20 hours. since we are unable to set the alarm. on the pcb the following message is "power o/p fault" what to do? do we have to change the battery? apparently our battery is a 12 volts is there any particular precaution to take while we change the battery. Quote Link to comment Share on other sites More sharing options...
james.wilson Posted September 25, 2016 Share Posted September 25, 2016 Id expect that running on its battery for 20 hours it has gone completly flat and may have damaged it depending on its state to start with. I dont know that panel but lcd looks a bit dim. Id disconnect the battery to start with and meter your power outputs Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
Nova-Security Posted September 25, 2016 Share Posted September 25, 2016 Have had one displaying that message and something else, needed a new switch mode power supply unit. Quote www.nova-security.co.uk www.nsiapproved.co.uk No PMs please unless i know you or you are using this board with your proper name. Link to comment Share on other sites More sharing options...
datadiffusion Posted September 25, 2016 Share Posted September 25, 2016 Assume faulty battery has gone very low ohms and is dragging down overall voltage to below 12V, causing a fault? Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
MrHappy Posted September 25, 2016 Share Posted September 25, 2016 enter code, then enter code & press reset Quote Mr Veritas God Link to comment Share on other sites More sharing options...
datadiffusion Posted September 25, 2016 Share Posted September 25, 2016 54 minutes ago, MrHappy said: enter code, then enter code & press reset Having changed battery I'd suggest! Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
Rulland Posted September 25, 2016 Share Posted September 25, 2016 Seen this quite often on a site that is having building works/prone to sparks turning power on/off. As Mr H, Just a simple reset is required-hazard a guess at software glitch-possibly!. Quote Link to comment Share on other sites More sharing options...
MrHappy Posted September 25, 2016 Share Posted September 25, 2016 IIRC all the elites produce both "mains fail" & "power o/p" when the mains is off I'd guess its something to do with the 4 pin molex pin on the switch mode psu the switch mode psu is also a bit naff & much more likeley to fail compared to transformer 1 Quote Mr Veritas God Link to comment Share on other sites More sharing options...
datadiffusion Posted September 26, 2016 Share Posted September 26, 2016 Its true there is so little to actually go wrong with a lump of metal, but plenty to go wrong with a bunch of Chinese silicone... Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
Jim Randle Posted September 26, 2016 Share Posted September 26, 2016 We have had a few switched mode PSUs fail. Texecom say its due to mains problems but they should be more robust. Their Tech Support said that they have "Over Engineered" the PSUs to get round the problem. I don't know if they are installing them in all new panels though. Perhaps someone from Texecom will tell us. Adrian?. Jim Quote Link to comment Share on other sites More sharing options...
Mattmasters Posted September 29, 2016 Share Posted September 29, 2016 (edited) I have a texecom elite 24 poly installed last week so new unit.. sparky onsite turned off power and forgot to turn it on.... we had O/P fault showing.. turns out the sensor on the Psu has gone faulty.. we checked all incoming voltage from the 230v supply and the 12v into the panel.. all good.. we contacted texecom who confirmed the Psu had a faulty sensor chip.... £x for new Psu.. Edited September 30, 2016 by MrHappy pricing removed Quote Link to comment Share on other sites More sharing options...
lymebayalarms Posted September 30, 2016 Share Posted September 30, 2016 (edited) £x? Texecom should cover this under warranty surely if you only installed last week? Edited September 30, 2016 by MrHappy pricing removed Quote Link to comment Share on other sites More sharing options...
Jim Randle Posted September 30, 2016 Share Posted September 30, 2016 (edited) Where are they selling them at £x? ADI quoted me £x plus special delivery charge as they don't stock them. Jim Edited September 30, 2016 by MrHappy pricing removed Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted September 30, 2016 Share Posted September 30, 2016 (edited) I'm guessing this is a 'friendly' price direct from Texe when they know it's probably a faulty unit that (for once) isn't caused by the end user... And presumably + VAT and P+P. But as above, surely still under warranty, or perhaps an 'Ebay special'... Edited September 30, 2016 by datadiffusion Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
secureiam Posted September 30, 2016 Share Posted September 30, 2016 if the psu is under warranty then it shouldn't be costing anything? This PSU issue has been on and off since they released the panel with it how many years ago, not convinced its robust enough or the QC from whoever supplies it isn't good enough (I am guessing its not made by Texecom)? . as said previously a reset is all that should be required unless faulty whats interesting is the mains off clears on its own when its restored, leaving the 12V fault, why don't they both clear when restored? Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted September 30, 2016 Share Posted September 30, 2016 (edited) 13 hours ago, lymebayalarms said: £x? Texecom should cover this under warranty surely if you only installed last week? Could be worse, this happened to a few of our Premiers within a few days of each other. I arranged to get replacement SMPS, all customers got send a quote to replace the controls as "we don't replace PSU's in controls". Unhappy customers where charged for 2 hours plus a panel, about 15 months after installation. Edited September 30, 2016 by MrHappy pricing removed (quoted post) Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted September 30, 2016 Share Posted September 30, 2016 (edited) Ouch. Still, I guess the old panels got you a nice little bonus on ebay? (joke) Edited September 30, 2016 by datadiffusion Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
Nova-Security Posted September 30, 2016 Share Posted September 30, 2016 (edited) 11 hours ago, Jim Randle said: Where are they selling them at £x? ADI quoted me £x plus special delivery charge as they don't stock them. Jim ADI do stock them, we have change a few recently. Edited September 30, 2016 by MrHappy pricing removed (quoted post) Quote www.nova-security.co.uk www.nsiapproved.co.uk No PMs please unless i know you or you are using this board with your proper name. Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted September 30, 2016 Share Posted September 30, 2016 1 hour ago, datadiffusion said: Ouch. Still, I guess the old panels got you a nice little bonus on ebay? (joke) I only got to replace one of them unfortunately, I saved it for a mate that was moving house. Waste to throw it really. Quote Link to comment Share on other sites More sharing options...
MrHappy Posted September 30, 2016 Share Posted September 30, 2016 3 hours ago, sixwheeledbeast said: I arranged to get replacement SMPS, all customers got send a quote to replace the controls as "we don't replace PSU's in controls". Unhappy customers where charged for 2 hours plus a panel, about 15 months after installation. I'd have whipped out my c/card & paid your employer with a smile on my face.... piece of piss to get a charge back on that scam Quote Mr Veritas God Link to comment Share on other sites More sharing options...
lymebayalarms Posted September 30, 2016 Share Posted September 30, 2016 ...have you been miss sold a security system... 1 Quote Link to comment Share on other sites More sharing options...
MrHappy Posted September 30, 2016 Share Posted September 30, 2016 1 minute ago, lymebayalarms said: ...have you been miss sold a security system... haveIgotswitchedmodePSU dot com ? Quote Mr Veritas God Link to comment Share on other sites More sharing options...
lymebayalarms Posted September 30, 2016 Share Posted September 30, 2016 3 minutes ago, MrHappy said: haveIgotswitchedmodePSU dot com ? Where do I sign....we have 18 on an estate that need doing! Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted September 30, 2016 Share Posted September 30, 2016 lol Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.