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Scantronic 9651 'sound Tamper, Reset Rqd' - Have Codes


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Apologies for reposting what others have experienced, but in my case I do have (what is supposedly) the engineer's code, and I'm still being locked out.

Display: "Reset Required > Sound Tamper"

Lights: Power LED (green), Service LED (red)

I've tried typing in both the Engineer's code, and my own but in both cases the display says the code is invalid. I suspect I already know the answer ("the Engineer's code you have isn't the right one"), but I'm just posting in case I've missed an RTFM moment, such as 'press x, then key in the code'.

I'm not hopeful, but I'd be a fool not to even ask if there's something I can do without the expense of calling out an engineer.

Thanks in advance.

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Thanks Andy. Appreciated, and you were right, although there's a little more...

So for the future benefit of anyone suffering the same problem, and to save you trawling the web the way I have done this morning, here's how to fix it and get back to 'customer mode':

I suggest reading this first, because if you don't press the buttons quickly in the right order, it goes back to the error message.

1) key in 0 then engineer code then press enter (the tick), but DO THIS FAST. If you're slow, it reverts after the 4th digit.
If it says "installer mode",then
2) press 99 enter (again, FAST)
If it says "leaving engineering?", then
3) press enter.
It will say "checking system", and should then reset back to your normal customer mode.

Wishing you luck, and hope this helps.

Edited by james.wilson
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I personally don't think telling someone that a zero could be required before engineer code is a problem, they must still have a valid engineer code after all.

agreed its the default codes in it though

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I personally don't think telling someone that a zero could be required before engineer code is a problem, they must still have a valid engineer code after all.

We edited the posts

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