bennynoneck Posted January 13, 2016 Share Posted January 13, 2016 Hi, I've managed to set it up in so far as I can access the alarm through the iphone app whilst in the house. However, I'm stuck when trying to do a test call from the keypad. It just sits there saying things like "com300 idle", "resetting", etc. I've configured port forwarding, push notifications, etc, and have checked everything many times. However... The small instruction pamphlet that came with the ComWifi doesn't say anything about having to use a dynaminc DNS service, but I've just noticed that the main instructions that come with the panel does have a little section on it. My ISP, talktalk, uses dynaminc IP adresses. Is this going to be the reason I can't send a test call (even when I'm in the house???)? Any help would be appreciated. Agh!!!!! Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted January 13, 2016 Share Posted January 13, 2016 These require good knowledge of IT and Premier Panels to setup. Sounds like you have the panel or ComWifi incorrectly programmed. Best I can offer is start again and follow the manual for the ComWifi word for word, reading several times before starting. External Dynamic or Fixed IP will not matter if setup correctly. Quote Link to comment Share on other sites More sharing options...
secureiam Posted January 13, 2016 Share Posted January 13, 2016 if you can use the app on the iphone, then the unit is working, most likely on the internal ip address and your connected to your wireless router. If you cant access externally on another wireless network or mobile data connection then your port forwarding isn't right or your dynamic ip has changed or you have an internal ip address assigned in your app. if your notifications are working then this wouldn't be an issue as the app gets updated with the latest ip address when it polls in to the Texecom server. The app set for update ip when you open the connection for that system the ip updates if its selected on the app. not being able to do a test call suggest that the panel isnt programmed correctly to send out the notifications. however you need to know a little about what your doing with the panel and routers, version 3 elite panels would require a little more work. Quote Link to comment Share on other sites More sharing options...
bennynoneck Posted January 14, 2016 Author Share Posted January 14, 2016 Many thanks for your responses. It is indeed a v3 panel. I need to use a dynamic DNS so will do that first and see if it clears up the issue. The only nagging doubt is that I thought the test call would have gone a bit further than just saying the com unit is resetting or idle. I have gone through the instructions numerous times and have done everything they’ve said (well, maybe not!), so if the dynamic IP doesn’t help I would appreciate a bit more help if that’s okay, as otherwise it’ll be another hour in front of the bleeding keypad checking over the instructions!? I guess I’ll write out all the options picked on the panel and post them. I’ve set up port forwarding on my router, I’ve enabled push notifications with Texecom (I have my account number), I’ve set up the router and the comwifi to work together, I’ve set up the app, everything. I’ll keep you posted. I really want to make this work! Thanks again, much appreciated. Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted January 17, 2016 Share Posted January 17, 2016 Shouldn't matter about DDNS on these. Quote Link to comment Share on other sites More sharing options...
secureiam Posted January 17, 2016 Share Posted January 17, 2016 You don't need a dns, as the notifications send the ip out the app then updates with the lasts ip just like the dns would.(not quite the same process). if you have set things up according to the manual, whilst I am sure I could sort this out for your remotely, I need to know what's what as it is now and I don't want to offend you but need to see it. If you want to discuss give us a call by all means and see what I can do Quote Link to comment Share on other sites More sharing options...
bennynoneck Posted January 17, 2016 Author Share Posted January 17, 2016 Thanks for replies. It's intersting what you say about not re Quote Link to comment Share on other sites More sharing options...
bennynoneck Posted January 17, 2016 Author Share Posted January 17, 2016 Thanks for replies. It's interesting what you say about not requiring DDNS, and the arguments sound valid. I was just going on what the manual said on the installation CD, which I put below in italic. Maybe they are out of date? It must be set up wrong because of this test call failure despite the app working locally. Thanks for the offer of helping but i don't want to take up your time too much. Is there anything you could suggest that might be a problem that i could look into further? What should be the IP address in the app? At the moment it's the static IP address given to it via the router (192.168.1.9). UDL/digi options / Setup modules / Setup IP data: CommIP address - the same what's in the app, as above. ComIP port - 10001 Com IP gateway - the local router IP address (the one you type in the browser to access the router) ComIP netmask - as assigned by the comwifi UDL/digi options / program digi I picked ARC1 and made it Contact ID. Just guessed these, no idea what it means! primary tel: 54.88.92.200/10001 second tel: 52.28.12.230/10001 account - the 6 digit one given to me by texecom and what's in the app. dial attempts - 2 Areas - A (i only use one area) Reporting options (Connect via IP = ON) Global options / system timers / poll every = 015 Digi options = Digi is enabled as is Dial all numbers Comport setup / com port 1 = COM IP module Does this help any?? Thanks in advance........ Remote Connections (WAN) Before attempting to connect to the system from a remote location, please read the section on Port Forwarding, this will need to be done to allow access from outside of the LAN. Fixed IP address (Uncommon) If you have a fixed IP address internet connection, complete all of the details above, BUT replace the Host Address with the Fixed IP address provided by the Internet Service Provider. Dynamic IP Address (most common) It is most likely that you have a Dynamic IP address assigned by the service provider. This basically allows the Local system to connect to the outside world (Internet WAN), and can change frequently. Because of the nature of Dynamic addresses you will need a third party service to manage the IP address to ensure you can always connect to the system. You should search for a Dynamic DNS service provider, who may or may not charge a fee for the service. Once you have the service the Host Address will be replaced by the details given to you by the DDNS provider. Quote Link to comment Share on other sites More sharing options...
secureiam Posted January 20, 2016 Share Posted January 20, 2016 currently it appears you have an internal ip address and not an external one. Once the notifications are setup and you have the app to update ip, it will take care of itself. Just need to make sure you have the panel setup correctly should be sia and not contact id, send sia text selected. if version 3 then also need protocol options 2 set to the same comport the com ip unit is on (com1) Quote Link to comment Share on other sites More sharing options...
bennynoneck Posted January 20, 2016 Author Share Posted January 20, 2016 Thanks very much! I have changed arc 1 protocol to sia level 2, changed config1 to send sia text, and config2 to use comport 1. It now says ip connecting and ip sending....then resetting then com300 is idle. Damn! I thought we had it then! Any ideas?? What should happen next? Should I get an email? I haven't put any mobile number in. Quote Link to comment Share on other sites More sharing options...
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