datadiffusion Posted December 1, 2015 Share Posted December 1, 2015 (edited) That's a fair point, and as expected, but I'm assuming that when he phoned they said they WOULD turn out that same night? I'd have no issue with them saying 'not tonight pal' to a non contract customer. But promising same-night attendance - as it sounds - and then not having turned up 12 hours later is poor IMHO. Again, if they'd said upfront 'see you tomorrow at some point' that's not an issue. Edited December 1, 2015 by datadiffusion Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
Adi Posted December 3, 2015 Share Posted December 3, 2015 Dont forget to turn your head round when your back peddling. Quote I really can't be ar**** with it anymore. Link to comment Share on other sites More sharing options...
kwc Posted December 3, 2015 Share Posted December 3, 2015 Regardless of a customers contract status we still attend as if on full contract. Even if not our systems. I treat each call as having to deal with asap. Just non contract customer pay more for a call out. Just my thoughts Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted December 3, 2015 Share Posted December 3, 2015 (edited) Dont forget to turn your head round when your back peddling. What have I back peddled on? If you don't want to attend a non contract customer, thats understandable, and just say so to the customers face. I do it all the time, less often when it's known timewasters where we put the original kit in, but even then I do say 'not today'. Just don't go promising immediate attendance and then not turning up - as it sounds here for the OP. That was my point then and my point now. Edited December 3, 2015 by datadiffusion Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
norman Posted December 3, 2015 Share Posted December 3, 2015 (edited) than Edited December 3, 2015 by datadiffusion Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
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