sg0508 Posted December 1, 2015 Share Posted December 1, 2015 Hi. Need some help please. My Galaxy G2 alarm keeps triggering since early hours of this morning. Just started again at midnight even though the system isn't set. The Mk7 keypad display just shows ********* so I can't disable the alarm. Can anyone please advise as we can't get an engineer till morning and the alarm keeps waking my children & neighbours! Thanks. Quote Link to comment Share on other sites More sharing options...
james.wilson Posted December 1, 2015 Share Posted December 1, 2015 That's a loss of comms. Use your support contract and get someone out tonight. Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
sg0508 Posted December 1, 2015 Author Share Posted December 1, 2015 Thanks. Trying to call them (TSI Security) but no response. Quote Link to comment Share on other sites More sharing options...
petrolhead Posted December 1, 2015 Share Posted December 1, 2015 (edited) Not really an easy answer to that fault other than to say has there been any decorating or anything that might have disturbed or damaged the wiring occured in the last day or so? Or water ingress anywhere? Not answering the phone is a bit poor imo. You could try mta systems guide to silencing alarms, its on youtube. Edited December 1, 2015 by petrolhead Quote Link to comment Share on other sites More sharing options...
andy82 Posted December 1, 2015 Share Posted December 1, 2015 Hi. Need some help please. My Galaxy G2 alarm keeps triggering since early hours of this morning. Just started again at midnight even though the system isn't set. The Mk7 keypad display just shows ********* so I can't disable the alarm. Can anyone please advise as we can't get an engineer till morning and the alarm keeps waking my children & neighbours! Thanks. Do you know when the battery was last replaced? I have seen a cooked battery drag the system down like that. If the service provider is not responding I would suggest looking for a better one, there are plenty of companies who are able to maintain that system. Quote Link to comment Share on other sites More sharing options...
sg0508 Posted December 1, 2015 Author Share Posted December 1, 2015 Thanks for the replies so far. After being promised a call from an engineer and chasing that up through the night, it still didn't happen. Finally got an email this morning at 9am promising me a site visit but even though I'm chasing it up, still nothing! Don't think the battery has been replaced in my time here (4 years). Do I need to take the cover off the panel and replace? I assume that sets the alarm off again by tamper? The panel is in a cupboard in the utility room which is very dry as the underfloor manifold is housed there. No power cut recently either. Would water ingress in the external siren/box cause it? Thanks. Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted December 1, 2015 Share Posted December 1, 2015 Bin your alarm company Regardless of cause, battery probably cooked. Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
james.wilson Posted December 1, 2015 Share Posted December 1, 2015 the ********** on the display is showing the keypad has power but cannot communicate with the panel. So its either a cable problem or the panel is dead. Pressing esc on the keypad will stop the beep while the ******** are displayed but only at the keypad. If the system is in alarm it will need a code / prox to silence and the requires the keypad to be communicating with the panel. Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
al-yeti Posted December 1, 2015 Share Posted December 1, 2015 Tsi security, nsi gold not responding? I assume you don't have a contract anymore? And are asking for them to do standard call out for repair? Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted December 1, 2015 Share Posted December 1, 2015 Bin your alarm company If it's not been serviced then it's not on contract. Therefore, you will be at the bottom of there todo list for today. Quote Link to comment Share on other sites More sharing options...
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