championc Posted November 4, 2015 Share Posted November 4, 2015 Hi all, I bought a Danmini YA-500 on eBay but the instructions weren't in the box. I can get a refund for the system but they will not refund the postage. Postage back will cost me eur30 so I'm at my wits end trying to source a manual somewhere. Can anyone help me or know how or where I might get a manual ? Thanks in advance Quote Link to comment Share on other sites More sharing options...
WDT Posted November 4, 2015 Share Posted November 4, 2015 Ask the seller? Quote Link to comment Share on other sites More sharing options...
championc Posted November 4, 2015 Author Share Posted November 4, 2015 I have been fighting with them for over a month. They just will not send one, despite promises. I have a claim with Paypal but the seller is only obliged to refund the original transaction - which of course was Free Postage !! All I want is a damn manual. They offerred for me to return the item and then send me a whole new replacement, rather than just taking the instructions out of another box - quite bizarre. Quote Link to comment Share on other sites More sharing options...
james.wilson Posted November 4, 2015 Share Posted November 4, 2015 I've never heard if that panel, is it a uk item? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
championc Posted November 4, 2015 Author Share Posted November 4, 2015 No. Chinese I reckon http://www.ebay.ie/itm/Danmini-LCD-Wireless-GSM-SMS-Home-Security-Burglar-Fire-Alarm-System-UK-Plug-/262010061600?hash=item3d01044320:g:wXgAAOSw14xWIgJn Quote Link to comment Share on other sites More sharing options...
PeterJames Posted November 4, 2015 Share Posted November 4, 2015 Whats wrong with asking Danmini direct they have a live chat on their website http://www.danmini.com/en/cp_view.asp?id=453&dbid=d3 Quote Link to comment Share on other sites More sharing options...
secureiam Posted November 4, 2015 Share Posted November 4, 2015 I seem to recall that under UK law, the consumer is not to be out of pocket, but you would have to check how that works. Ebay policy is not necessarily UK law is what i was told a few years back see if I can find out the source and the exact quote. Quote Link to comment Share on other sites More sharing options...
secureiam Posted November 4, 2015 Share Posted November 4, 2015 When a consumer purchases goods from a business, they will have rights under the Sale of Goods Act 1979 as amended. This legislation states that goods supplied by businesses must be of satisfactory quality and fit for purpose. This means that they must be safe, free from minor defects, durable, amongst other things. Where this is not the case, the seller of the goods can be held in breach of contract and may have to offer a remedy to the consumer. If you have had the item for a fairly short time, it may be possible to for a full refund, as you may not have had the goods for a long enough period of time to be deemed to have ‘accepted’ them in the eyes of the law. This period of time can vary depending on the type of item you have. Important bit:- You can also make a claim for the original and return postage. Essentially, you should not be at a financial loss as a result of the breach of contract. Although eBay have made a ruling, their decision is not legally binding and hence you can claim under the Sale of Goods Act. this was three years ago and consumer direct was closing later that year, and advised after they closed citizen advice. If you dont have clear instruction on how to utilise the product it is useless but how you that is another issue. 1 Quote Link to comment Share on other sites More sharing options...
james.wilson Posted November 4, 2015 Share Posted November 4, 2015 But asking for pro advice after buying a diy bit of kit. Send it back I say and get ur refund. 1 Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
Hillbilly Posted November 5, 2015 Share Posted November 5, 2015 Can they e mail you the manual? Quote Link to comment Share on other sites More sharing options...
championc Posted November 5, 2015 Author Share Posted November 5, 2015 I finally located a manual on the web. And not from the seller or Danmini. I contacted Damnimi twice - without reply. As I said earlier, I can get a refund but not for the postage, and postage for me would cost about £22 stg. Paypal adjudicated in my favour but they couldn't force the seller to pay the postage. I am very tempted to send them back a package of feathers, via registered post. Paypal would see that the package was delivered and would give me the refund. I'd then have the system and a smile on my face. Cormac Quote Link to comment Share on other sites More sharing options...
MrHappy Posted November 5, 2015 Share Posted November 5, 2015 (edited) I am very tempted to send them back a package of feathers, Why not just fill a box with horse manure? There's a good chance they might confuse it with Danmini YA-500.... Edited November 5, 2015 by PeterJames 1 Quote Mr Veritas God Link to comment Share on other sites More sharing options...
norman Posted November 5, 2015 Share Posted November 5, 2015 Ouch Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
datadiffusion Posted November 5, 2015 Share Posted November 5, 2015 I finally located a manual on the web. And not from the seller or Danmini. I contacted Damnimi twice - without reply. As I said earlier, I can get a refund but not for the postage, and postage for me would cost about £22 stg. Paypal adjudicated in my favour but they couldn't force the seller to pay the postage. I am very tempted to send them back a package of feathers, via registered post. Paypal would see that the package was delivered and would give me the refund. I'd then have the system and a smile on my face. Cormac If you are going to commit fraud, always a good tip not to plan it out loud on a public forum, don't we think? 2 Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
al-yeti Posted November 5, 2015 Share Posted November 5, 2015 Maybe you lot can send his ip to PayPal of it goes national Quote Link to comment Share on other sites More sharing options...
james.wilson Posted November 5, 2015 Share Posted November 5, 2015 I see his point only needed a manual. Re his second it wouldn't work Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
datadiffusion Posted November 6, 2015 Share Posted November 6, 2015 Unfortunately, paypal, ebay, do indeed refund the minute evidence of sending any type of tracked package is given. I have even had someone 'return' something using the entered royal mail code 'Fukoffebay'. They of course got a full instant refund, although I did eventually get it reversed after a LOT of shouting... Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
Ismonewf Posted September 30, 2019 Share Posted September 30, 2019 Ik also look for user manual ,can you sent it to me the link of pdf Quote Link to comment Share on other sites More sharing options...
Specialist Posted September 30, 2019 Share Posted September 30, 2019 (edited) 1 hour ago, Ismonewf said: Ik also look for user manual ,can you sent it to me the link of pdf Do you realise that the last post in this topic is 4 years old ?. If you do a Google search, the manual is listed in several places. Edited September 30, 2019 by Specialist Quote Customers Love us, Intruders Hate us. Link to comment Share on other sites More sharing options...
datadiffusion Posted September 30, 2019 Share Posted September 30, 2019 And the alarm can be found in several council tips 1 Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
norman Posted September 30, 2019 Share Posted September 30, 2019 Do you mean community recycling centres? Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
datadiffusion Posted September 30, 2019 Share Posted September 30, 2019 Someones been forced asked to do an awareness and diversity course Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
Specialist Posted September 30, 2019 Share Posted September 30, 2019 44 minutes ago, datadiffusion said: Someones been forced asked to do an awareness and diversity course Sounds painful Quote Customers Love us, Intruders Hate us. Link to comment Share on other sites More sharing options...
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