james.wilson Posted September 3, 2015 Share Posted September 3, 2015 Yeah I'm sure they said that Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
JB_ Posted September 3, 2015 Share Posted September 3, 2015 Check in.....  Global options....... system config...... 15 - Hide Exit Errors  Sounds more like that is set to 'view exit error' which would prevent the arming even starting if you had zones open. Quote Link to comment Share on other sites More sharing options...
Tex24 Posted September 4, 2015 Author Share Posted September 4, 2015 Check in.....  Global options....... system config...... 15 - Hide Exit Errors  Sounds more like that is set to 'view exit error' which would prevent the arming even starting if you had zones open. Good idea however 15- view exit errors is unticked so not the problem thank you are these pirs in alarm all the time what did diy tech support say? PIRs are working correctly and only in alarm when sensing movement. I am writing to tech support thank you Quote Link to comment Share on other sites More sharing options...
secureiam Posted September 4, 2015 Share Posted September 4, 2015 seriously pirs on the exit route set to guard access and they should work, if you have been playing with the attributes, get to the keypad, go to zone setup, go to the zone and put the zone to not used and then back to guardaccess and leave alone do this for the zones affected and then try again.  If a guard zone is active during the set it will say that its preventing it from arming a guard access wont as it is expected to be active as its on the exit route.  Sounds like you need professional help to look into what is happening as the whole story just isn't there at the moment. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted September 4, 2015 Share Posted September 4, 2015 I was always found texecom menus weird lol although if you have little experience then it can be done As above quicker to get it programmed and perhaps save the profile somewhere and have another play with it yourself Quote Link to comment Share on other sites More sharing options...
secureiam Posted September 4, 2015 Share Posted September 4, 2015 guess menus are what you are used to. Quote Link to comment Share on other sites More sharing options...
Tex24 Posted September 4, 2015 Author Share Posted September 4, 2015 seriously pirs on the exit route set to guard access and they should work, if you have been playing with the attributes, get to the keypad, go to zone setup, go to the zone and put the zone to not used and then back to guardaccess and leave alone do this for the zones affected and then try again.  If a guard zone is active during the set it will say that its preventing it from arming a guard access wont as it is expected to be active as its on the exit route.  Sounds like you need professional help to look into what is happening as the whole story just isn't there at the moment. As noted in my first post setting the PIRs to NOT USED solves the problem and the system arms OK however this is not what I want as the PIRs are there to add protection to the KB near the entry door. resetting the PIRs to Guard Access brings back the problem. i have also powered down the system twice then loading defaults then loading profile which should work. All to no avail. it appears to me that it is not possible to have a PIR watching the exit KB whatever the settings. Quote Link to comment Share on other sites More sharing options...
secureiam Posted September 4, 2015 Share Posted September 4, 2015 how did you reset them back to guard access? did you use the keypad, select the zone in zone setup, press no then select guard access and then press yes?   or did you use wintex to send your settings across. Quote Link to comment Share on other sites More sharing options...
Tex24 Posted September 4, 2015 Author Share Posted September 4, 2015 how did you reset them back to guard access? did you use the keypad, select the zone in zone setup, press no then select guard access and then press yes?   or did you use wintex to send your settings across. Yes i used wintex to update to guard Access then I retrieved the settings from the system board to ensure the settings had been transmitted. also i used the keypad to check that the PIRs were set to guard Access in case wintex was misleading me. I have not SET the PIRs to Guard Access using the keyboard only checked the setting as i mentioned. Quote Link to comment Share on other sites More sharing options...
Tex24 Posted September 4, 2015 Author Share Posted September 4, 2015 how did you reset them back to guard access? did you use the keypad, select the zone in zone setup, press no then select guard access and then press yes?   or did you use wintex to send your settings across. More info on what happens Results are as follows. TEST 1) Do you want to arm system- YES Area in Exit door opened and exit made. Outside I can tell that arm has failed because the strobe flashes which does not occur if system is armed OK. On entry KB reads system Alerts Area Arm Fail Hall PIR.( The PIR overlooking the KB when attempting to set arm.) The message actually reads Zone 3 Hall PIR (Active or not Active depending if I move about or not) TEST 2) Do you want to arm system- YES Area in Exit I hide from PIR active region and do not exit. After a time AREA FULL ARMED A I then unhide from the PIR and it senses me Area in Alarm Zone 3 Hall PIR Quote Link to comment Share on other sites More sharing options...
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