Rulland Posted April 23, 2015 Share Posted April 23, 2015 Sorry but I would walk away, If customer is pedantic about 'area a', then god knows what will follow. Quote Link to comment Share on other sites More sharing options...
SparkyUK Posted April 23, 2015 Author Share Posted April 23, 2015 Sorry but I would walk away, If customer is pedantic about 'area a', then god knows what will follow. It could come to that. I've also been accused of not returning the walls to normal where the PIRs existed. Quote Link to comment Share on other sites More sharing options...
9651 Posted April 23, 2015 Share Posted April 23, 2015 **** that! Quote Link to comment Share on other sites More sharing options...
james.wilson Posted April 23, 2015 Share Posted April 23, 2015 Can you name the area with a space? Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
Rulland Posted April 23, 2015 Share Posted April 23, 2015 Or 'House' or 'Surname'. Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted April 23, 2015 Share Posted April 23, 2015 Can you name the area with a space? You don't have to name the Area at all but it will show the Area letter either way. Quote Link to comment Share on other sites More sharing options...
SparkyUK Posted April 23, 2015 Author Share Posted April 23, 2015 Or 'House' or 'Surname'. Yes, I did that. It still shows Area A at points though, especially if it went into an alarm condition. As she'd old, there's a fair chance that will happen despite going over many times, the potential routes into the house and configuring the system in a rather tolerant manner without reducing the protection too much. She didn't like much about it to be honest. The tones it made, the "tiny" LCD on a "huge" RKP. I spent most of the day defending the kit before I lost interest. I will say though, I do a number of jobs where the zone count is fairly small (<15) and partitioning really isn't needed. It's a shame I couldn't code this out. Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted April 23, 2015 Share Posted April 23, 2015 Auto Reset? Use a Large screen keypad? Change the keypad tones? Never had an issue explaining the Area thing to customers, they're normally pleased it has the potential to arm the garage separately. Has no effect on the operation really, sounds like the customer had made there mind up before it was installed. Quote Link to comment Share on other sites More sharing options...
james.wilson Posted April 23, 2015 Share Posted April 23, 2015 Fit her a hkc if she is old it will speak to her so she want need the display. Plus it wont say area anything lol Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
timmo66 Posted April 23, 2015 Share Posted April 23, 2015 Get your kit and run. Quote Link to comment Share on other sites More sharing options...
goncall Posted April 23, 2015 Share Posted April 23, 2015 Fit her a hkc if she is old it will speak to her shes probably deaf too Quote Link to comment Share on other sites More sharing options...
norman Posted April 23, 2015 Share Posted April 23, 2015 Get your kit off and run.perv Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
SparkyUK Posted April 23, 2015 Author Share Posted April 23, 2015 Auto Reset? Use a Large screen keypad? Change the keypad tones? Never had an issue explaining the Area thing to customers, they're normally pleased it has the potential to arm the garage separately. Has no effect on the operation really, sounds like the customer had made there mind up before it was installed. Did all that, thought it would help too. I told her I was fitting the large text screen - I was then accused of calling her blind. Just because she'd old blah blah ... There's nothing wrong with the kit I used - I think the size of the RKP put her off initially, and then the "mess" on the screen with the areas etc tipped her over the edge. I hate picky customers. There's next to no margin in it for two days of hassle. Never had an issue explaining the Area thing to customers, they're normally pleased it has the potential to arm the garage separately. Agreed, this would be a good feature in that setup - but she didn't want the house zoning other than omits for upstairs at night time so I wasn't able to sell that to her. I was just never going to win I fear. Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted April 24, 2015 Share Posted April 24, 2015 Sorry but I would walk away, If customer is pedantic about 'area a', then god knows what will follow. This seems extreme but, it's why on domestics at least, I always take a demo unit and detector samples. No-one can say they 'didn't know what it would be like' that way. Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
Adi Posted April 24, 2015 Share Posted April 24, 2015 perv ha ha ha lol Quote I really can't be ar**** with it anymore. Link to comment Share on other sites More sharing options...
timmo66 Posted April 24, 2015 Share Posted April 24, 2015 perv LOL got me there Quote Link to comment Share on other sites More sharing options...
timmo66 Posted April 25, 2015 Share Posted April 25, 2015 What was the outcome sparky? Quote Link to comment Share on other sites More sharing options...
SparkyUK Posted April 26, 2015 Author Share Posted April 26, 2015 Outcome is one highly miffed customer. As instructed, I had to remove the perfectly working new panel. Thankfully I had pushed the existing pir cables back into the ceiling and covered by the new pir, I was able to use some thin pliers to pull the cables back into play. Re-wired, re-zoned and commissioned. She was happier than when we'd shown her the new system, but I soon wiped that smile off her face when she saw the bill. She was somewhat annoyed with me because I had the audacity to charge her for the time I spent installing and commissioning of the new one, and then the old one again. Needless to say, there's now a marker on that customer and we will not be returning. Got her to sign a form stating we are not providing any form of warranty on the old kit we have had to replace which added to the already impressive bulldog-chewing-a-wasp face that she'd been pulling. The new system has been re-coded this afternoon, and is out to a new customer tomorrow. Thanks again, to everyone here for the assistance in getting my head round the learning/mesh networking. Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted April 28, 2015 Share Posted April 28, 2015 Reasonable outcome then, what a PIA. Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
SparkyUK Posted April 28, 2015 Author Share Posted April 28, 2015 Yes, not bad. Just a dent in reputation I guess. Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted April 28, 2015 Share Posted April 28, 2015 Sort of, is she likely going to tell anyone you'd want to work for though? Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
SparkyUK Posted April 28, 2015 Author Share Posted April 28, 2015 Hopefully not, but word of mouth has been a good lead for some time now. We typically avoid home installs usually. Quote Link to comment Share on other sites More sharing options...
norman Posted April 28, 2015 Share Posted April 28, 2015 I with her and blame you, it's your attitude. Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
SparkyUK Posted April 28, 2015 Author Share Posted April 28, 2015 I with her and blame you, it's your attitude. How so? Quote Link to comment Share on other sites More sharing options...
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