abbz Posted January 27, 2015 Share Posted January 27, 2015 Do you think a service manager should have some intruder / cctv knowledge / background to be able to fulfil the role as service manager successfully or can any admin type manager manage in this industry Quote Link to comment Share on other sites More sharing options...
MrHappy Posted January 27, 2015 Share Posted January 27, 2015 (edited) yes, however I'm a bit of a nutter... Edited January 27, 2015 by MrHappy Quote Mr Veritas God Link to comment Share on other sites More sharing options...
Ronnie Posted January 27, 2015 Share Posted January 27, 2015 In theory no but in reality yes. Quote Link to comment Share on other sites More sharing options...
goncall Posted January 27, 2015 Share Posted January 27, 2015 probably better in trade id say,tho depending on the size of the co and the role if hes's there to count beans doesnt matter if he knows the industry or not but ideally should be from the industry as then they know how it all works and that fault finding can take more than an hour sometimes Quote Link to comment Share on other sites More sharing options...
abbz Posted January 27, 2015 Author Share Posted January 27, 2015 Getting a new service manager. Was a call centre supervisor beforehand. Think all my previous service managers have been engineers or sales within the industry prior to moving to management. Interesting times ahead Quote Link to comment Share on other sites More sharing options...
goncall Posted January 27, 2015 Share Posted January 27, 2015 Getting a new service manager. Was a call centre supervisor beforehand. Think all my previous service managers have been engineers or sales within the industry prior to moving to management. Interesting times ahead well at least you will be the first person in the world to ever get to speak to a call centre supervisor,i always thought they didnt exist Quote Link to comment Share on other sites More sharing options...
abbz Posted January 27, 2015 Author Share Posted January 27, 2015 That's the problem ...... Had that post for 4 years and never did speak to him Quote Link to comment Share on other sites More sharing options...
AdrianMealing Posted January 27, 2015 Share Posted January 27, 2015 well at least you will be the first person in the world to ever get to speak to a call centre supervisor,i always thought they didnt exist Class Quote amealing@texe.com Head of Industry Affairs Visit Our Website Texecom Link to comment Share on other sites More sharing options...
Ronnie Posted January 27, 2015 Share Posted January 27, 2015 Getting a new service manager. Was a call centre supervisor beforehand. Think all my previous service managers have been engineers or sales within the industry prior to moving to management. Interesting times ahead  Oh, that doesn't sound great.  We had a new service manager when I was at Kings, he came from BT and to be fair made loads of changes, really made his mark and I felt he changed a lot of the way Kings operated (from a service perspective) for the better.  Obviously he got the bullet. Quote Link to comment Share on other sites More sharing options...
james.wilson Posted January 27, 2015 Share Posted January 27, 2015 But this is gaz world they must of been on strike when he tried Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
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