skywalker Posted January 22, 2015 Share Posted January 22, 2015 http://bit.ly/1JoMERI Quote Link to comment Share on other sites More sharing options...
Ronnie Posted January 22, 2015 Share Posted January 22, 2015 Optical isolator - as it says on the tin.. Can you reconfigure the 232 port on C4 to do something else (doesn't matter what) to prove it works properly? Might be putting out ***** and killing the panel? Quote Link to comment Share on other sites More sharing options...
andybluemini Posted January 22, 2015 Author Share Posted January 22, 2015 Optical isolator is worth looking at, never used one before. Â I can reconfirgure the 232 to not be connected to the texecom, effectively the C4 is a virtual keypad so always checking for data with the texecom and reporting back and forth so i wonder if i bad response causes the crash. Â Think i need to spend some time making sure i can create the fault and then try firmware updates first. Â Is the CIE a common fault? Â The building is quite large and some of the C4 kit is in a second rack on a different mains phase, could this be an issue? Quote Link to comment Share on other sites More sharing options...
Ronnie Posted January 22, 2015 Share Posted January 22, 2015 I can reconfirgure the 232 to not be connected to the texecom, effectively the C4 is a virtual keypad Configure it to do something else otherwise you're not proving if it works or not. Is the CIE a common fault? Never heard of it before! The building is quite large and some of the C4 kit is in a second rack on a different mains phase, could this be an issue? Are the 2 bits of kit connected by 232 on the same phase? Quote Link to comment Share on other sites More sharing options...
andybluemini Posted January 22, 2015 Author Share Posted January 22, 2015 Yeah the panel and HC800 are on the same phase, the HC800 has a UPS on it as well. Â The second part of the house has a couple of controllers in it and some network kit linked back to the main rack. Quote Link to comment Share on other sites More sharing options...
skywalker Posted January 22, 2015 Share Posted January 22, 2015 The building is quite large and some of the C4 kit is in a second rack on a different mains phase, could this be an issue? Â even more reason to fit an isolator! the only time i've ever had a CIE fault on a texecom was on a system where someone wired a relay to switch mains, and wired it directly to a digi output on the panel. on reading the log i noticed the panel usually crashed when said output had activated, looked at the relay and saw evidence of arcing so i'm guessing it sent some spiked voltage to the panel and reset it. sounds like your issue could be similar, if the control4 is on a different phase then the serial link could be getting some iffy voltage from somewhere. Quote Link to comment Share on other sites More sharing options...
andybluemini Posted January 22, 2015 Author Share Posted January 22, 2015 Thanks for the input so far, would it be worth switching back to the COMIP? Quote Link to comment Share on other sites More sharing options...
Ronnie Posted January 23, 2015 Share Posted January 23, 2015 Thanks for the input so far, would it be worth switching back to the COMIP? Do you get exactly the same problem with both ways of connecting? Quote Link to comment Share on other sites More sharing options...
andybluemini Posted January 23, 2015 Author Share Posted January 23, 2015 Morning  Yes it doesnt make any difference if connected on RS232 or IP Quote Link to comment Share on other sites More sharing options...
Ronnie Posted January 23, 2015 Share Posted January 23, 2015 Morning Yes it doesnt make any difference if connected on RS232 or IP Exactly the same? Have you got a spare 232 on the C4 - can you try using this instead of the one yr using now? Quote Link to comment Share on other sites More sharing options...
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