andybluemini Posted January 22, 2015 Share Posted January 22, 2015 Good evening all. I am after a little advice for anyone who has come across a CIE fault on a Texecom. I used to work as a NACOSS installer for 10 years before starting my own company installing Home Automation. We have a site with a Texecom Elite 48 panel, system is nothing to complex but it is linked into a Control4 home automation system. We keep getting a CIE fault on setting the alarm, the panel is talking to Control4 on RS232 at the moment. We have also tried a COMIP but still the fault comes back. We have ACT filters fitted in the panel, the system has been in for around a year in total. I am open to any info or thoughts at what might be causing the CIE fault. Thanks Quote Link to comment Share on other sites More sharing options...
Ronnie Posted January 22, 2015 Share Posted January 22, 2015 are you getting a fault displayed on the C4 or intruder keypad? What specifically does it say? Quote Link to comment Share on other sites More sharing options...
MrHappy Posted January 22, 2015 Share Posted January 22, 2015 What firmware is it using ? Quote Mr Veritas God Link to comment Share on other sites More sharing options...
Ronnie Posted January 22, 2015 Share Posted January 22, 2015 What firmware is it using ? Lol Quote Link to comment Share on other sites More sharing options...
andybluemini Posted January 22, 2015 Author Share Posted January 22, 2015 CIE fault occurs when user code is entered and as soon as you press YES to select Arm the panel crashes and displays CIE on the Texecom Keypad. Date and Time are reset, taking the panel into engineer mode and back out again clears the fault. We never seem to get the CIE fault when setting for the C4 system. I can get a Log from the C4 system but nothing is given away that sounds out. So far the COMIP and RS232 Module cause the same issues. Fireware is 2.09 I have another couple of systems out there running various versions of panels, firmware and C4 versions as well. Quote Link to comment Share on other sites More sharing options...
Ronnie Posted January 22, 2015 Share Posted January 22, 2015 (edited) Have you defaulted it? Bit contradictory post too.. Does is fault when setting from the keypad? Does is fault when setting via C4? Edited January 22, 2015 by RFS Quote Link to comment Share on other sites More sharing options...
andybluemini Posted January 22, 2015 Author Share Posted January 22, 2015 Yep tried that, also replaced the PCB and PSU although same version. Control4 thought it might be powered related so disconnected the LS, this seemed to help for 5 days but now seems to crash just as frequent again. The other site is running Version 2.11 Quote Link to comment Share on other sites More sharing options...
Ronnie Posted January 22, 2015 Share Posted January 22, 2015 Yep tried that, also replaced the PCB and PSU although same version. Control4 thought it might be powered related so disconnected the LS, this seemed to help for 5 days but now seems to crash just as frequent again. The other site is running Version 2.11 Any recent C4 firmware updates been applied? Try updating panel firmware? Do you have a ground between C4 and panel on 232? Does it still do it when you physically disconnect C4 and set from keypad? Quote Link to comment Share on other sites More sharing options...
skywalker Posted January 22, 2015 Share Posted January 22, 2015 get an opto isolator on the comms. Quote Link to comment Share on other sites More sharing options...
andybluemini Posted January 22, 2015 Author Share Posted January 22, 2015 No changes on site, just got a phone call from the client one day. C4 is running 2.5.3 at the moment. Tempted to update to 2.6 tomorrow when on site but that is a big update to do. Might be worth updating the panel to 2.11 at the same time i guess, is this the latest firmware?? Ground should be good although haven't checked since going back to RS232 When it was on the IPCOM up to last week i could take the IP settings away from the Control4 system and all would seem to be happy. It would seem its as soon as the system sends data to Control4 it crashes. What is an opto isolator? Quote Link to comment Share on other sites More sharing options...
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