PeterJames Posted January 2, 2015 Share Posted January 2, 2015 Do you guys have a signalling check list? To ensure the correct channels are connected and tested, or is that in your handover checklists? One thing I have been looking at recently. We use SIA but its on our handover Quote Link to comment Share on other sites More sharing options...
9651 Posted January 2, 2015 Author Share Posted January 2, 2015 Most new connections are also SIA, we have a guide i wrote for idiots. That ensures all codes are sent (like zone omit for example..........)! Quote Link to comment Share on other sites More sharing options...
timmo66 Posted January 2, 2015 Share Posted January 2, 2015 Now with regards to temporary disconnection, how are you implementing this? At the mo ours is again paper based, and on the return of engineers dockets inputted into it. This is then reviewed to make sure nothing is left outstanding...... Depends what is being disconnected? Quote Link to comment Share on other sites More sharing options...
goncall Posted January 2, 2015 Share Posted January 2, 2015 Depends what is being disconnected? discon should create a follow on call,remove should close it down Quote Link to comment Share on other sites More sharing options...
timmo66 Posted January 2, 2015 Share Posted January 2, 2015 Correct, if the engineer creates a follow up action this will be done automatically. My service girl tends to keep a check on the engineer dockets as they come back from the tablet just in case there is further action without the auto callback created. Quote Link to comment Share on other sites More sharing options...
goncall Posted January 2, 2015 Share Posted January 2, 2015 (edited) Correct, if the engineer creates a follow up action this will be done automatically. My service girl tends to keep a check on the engineer dockets as they come back from the tablet just in case there is further action without the auto callback created. depends on codes,if a code creates a revisit all is fine then its all in the wording and service engineers have their own shorthand which means something only to them most of the time,discon door as new door being fitted is different to discon as door being blocked off for eg Edited January 2, 2015 by goncall Quote Link to comment Share on other sites More sharing options...
abbz Posted January 2, 2015 Share Posted January 2, 2015 We have 2 different codes for discon. One for permanent and one for temp customer to advise recon. If say new door being fitted we automatically close the disconnect job down as a return call to reconnect. Quote Link to comment Share on other sites More sharing options...
lymebayalarms Posted January 20, 2015 Share Posted January 20, 2015 Folks, just a question...suspect I know the answer but will ask anyway! Looking for management manuals etc for NSI Gold, any idea if they can be downloaded? Correct, if the engineer creates a follow up action this will be done automatically. My service girl tends to keep a check on the engineer dockets as they come back from the tablet just in case there is further action without the auto callback created. Interested to know what software your using on the tablet to get the dockets back... Quote Link to comment Share on other sites More sharing options...
timmo66 Posted January 20, 2015 Share Posted January 20, 2015 Interested to know what software your using on the tablet to get the dockets back... Cash for windows OnCall for android Quote Link to comment Share on other sites More sharing options...
MrHappy Posted January 20, 2015 Share Posted January 20, 2015 Looking for management manuals etc for NSI Gold, any idea if they can be downloaded? as in the BMI ? think you pay £50 ? or something yrs ago I got gifted a spare set of BS's & Nacoss NCAP's & BMI & all the auditing of Co. which gained their Gold & Iso. as normal Ive done f' all with it cause the only spare time I get is pissed up the wall spamming TSI Quote Mr Veritas God Link to comment Share on other sites More sharing options...
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