AlarmScot Posted November 16, 2014 Share Posted November 16, 2014 (edited) Well was on call today and got sent to a property and information I got was. 'Alarm panel just went out while doing diy around panel possible faulty tamper switch' So our alarm panels we install have 'Sealed' labels which basically means it been opened by a outside company so it can not be stuck together which I then asked the homeowner, Have you had a other alarm installer out as i see our sealed label is broken which he responded. 'Oh No I opened it up as I added some extra PiR sensors and door contacts' well that was the start. In our company the contract is quite clear which he voided his maintenance agreement which lead him to a £85 call out fee (Sunday Fee) £99 repair fee (He agreed for myself to fix the problem at cost to him) He refused to pay as he felt he had not broke his contract with us to maintain his alarm and he said 'You got zero chance to get that money too' He could of paid us £30 to get the stuff added and never broke his contract! How would you feel about it? Have any of you experienced this before? I was more annoyed he tried to tell call centre something different to get us to attend to repair and then refuse to pay for when he admitted he had broke the seal and etc. We even have a sticker on panel which says 'Do not open as maintenance contract will be voided and charged may be occurred for any faults and repairs call 0333 xxx xxxx to report faults' Edited November 16, 2014 by AlarmScot Quote Link to comment Share on other sites More sharing options...
timmo66 Posted November 16, 2014 Share Posted November 16, 2014 he sounds like a nice chap. Quote Link to comment Share on other sites More sharing options...
AlarmScot Posted November 16, 2014 Author Share Posted November 16, 2014 he sounds like a nice chap. He was a wonderful chap, Would not let me enter until he had phoned office to verify my ID!!!! Quote Link to comment Share on other sites More sharing options...
breff Posted November 16, 2014 Share Posted November 16, 2014 He would have had the panel nvm locked and user code changed to one we use until payment is received if it was us. Once payment is received over the phone, they get the code and are told how to change it. Quote The opinions I express are mine and are usually correct! (Except when I'm wrong)(which I'm not) Link to comment Share on other sites More sharing options...
Alarm Protection Posted November 16, 2014 Share Posted November 16, 2014 I would have taken pictures and send him an invoice. If not paid hand it to the debt collection agency along with his terms etc. This is in our terms. Quote ! Link to comment Share on other sites More sharing options...
AlarmScot Posted November 16, 2014 Author Share Posted November 16, 2014 He would have had the panel nvm locked and user code changed to one we use until payment is received if it was us. Once payment is received over the phone, they get the code and are told how to change it. Our panels are locked and which the system did not recognise the new contacts and etc. But he had removed panel which the Tamper switch went off and that needs the engineer code on this alarm to switch the alarm off while the user code will silence it but it go off every 20mins until engineer code put in. I would have taken pictures and send him an invoice. If not paid hand it to the debt collection agency along with his terms etc. This is in our terms. Oh as soon as I looked at the panel I took pictures of the seal and even made notes on system and got him to agree to statement and sign the statement. Including agreed that he wanted myself to bring panel back to where we had last maintained the alarm. I did explain he got us to do the work and refused to pay us will result in this being passed to Credit Control who will properly pass this to a recovery agency which in Scotland we need go to Courts and get a Sheriff Officer for a writ/warrant to be issued. I tried to get payment via our Chip n Pin Machines but he started to get rude and etc so I just left. Myself I would NEVER touch electrics or my gas boiler coz I just don't know what I am doing but I think people think Alarms are easy as its just a few bits of cables. Quote Link to comment Share on other sites More sharing options...
norman Posted November 16, 2014 Share Posted November 16, 2014 £85 for a Sunday call out, wow, no wonder you are busy. Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
AlarmScot Posted November 16, 2014 Author Share Posted November 16, 2014 £85 for a Sunday call out, wow, no wonder you are busy. How much do you charge? Quote Link to comment Share on other sites More sharing options...
petrolhead Posted November 16, 2014 Share Posted November 16, 2014 £30 to add pirs and contacts, new locks for a fiver what is the deal with your company? Quote Link to comment Share on other sites More sharing options...
timmo66 Posted November 16, 2014 Share Posted November 16, 2014 £85 for a Sunday call out, wow, no wonder you are busy. Our place doesn't charge any extra for weekend call outs, which I think is crazy but them the rules. Quote Link to comment Share on other sites More sharing options...
Alarm Protection Posted November 16, 2014 Share Posted November 16, 2014 Normally all is sorted when our recovery agents phone and have a chat. God knows what they say but the issue always gets sorted before court. Quote ! Link to comment Share on other sites More sharing options...
Amps Posted November 16, 2014 Share Posted November 16, 2014 Normally all is sorted when our recovery agents phone and have a chat. God knows what they say but the issue always gets sorted before court. How does it cost you to get the recovery agents involved mate? Quote Link to comment Share on other sites More sharing options...
timmo66 Posted November 16, 2014 Share Posted November 16, 2014 My dad uses a company (cant remember name - will find out if anybody wants to know) that send a letter that never fails, and it only costs £3.50 a letter. Quote Link to comment Share on other sites More sharing options...
Alarm Protection Posted November 16, 2014 Share Posted November 16, 2014 10% of invoice or whatever you agree. Looking back over the past year £400 £220 £4825 £1900 23k Tbh our recovery agents are good imo. Well worth the money and no hassle. With the last one all Comms was cut and we were at the company ready to obtain our equipment. Using a 3rd party was good imo. Quote ! Link to comment Share on other sites More sharing options...
AlarmScot Posted November 16, 2014 Author Share Posted November 16, 2014 £30 to add pirs and contacts, new locks for a fiver what is the deal with your company? Its just the business Economy of Scales as they buy bulk and so get a bigger discount. Our company even sells on Construction side to other tradesmen. Our place doesn't charge any extra for weekend call outs, which I think is crazy but them the rules. We never used to always charge but we only recently started charging in last year or so. My dad uses a company (cant remember name - will find out if anybody wants to know) that send a letter that never fails, and it only costs £3.50 a letter. Our company uses a company called Scott & Co or Yuill + Kyle Sometimes just having a third party 'Debt Collection' company just look at well known Pay Day Firms doing it! Quote Link to comment Share on other sites More sharing options...
Amps Posted November 16, 2014 Share Posted November 16, 2014 Ok interesting Quote Link to comment Share on other sites More sharing options...
goncall Posted November 16, 2014 Share Posted November 16, 2014 Sometimes just having a third party 'Debt Collection' company just look at well known Pay Day Firms doing it! but theres were fake,and thats fraud Quote Link to comment Share on other sites More sharing options...
norman Posted November 16, 2014 Share Posted November 16, 2014 Lots of parking cranks too, I still have the letters. Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
AlarmScot Posted November 16, 2014 Author Share Posted November 16, 2014 but theres were fake,and thats fraud Yep but they got their bills paid! You can use companies like Scott & Co who charge like £6 for a letter of pre sue Quote Link to comment Share on other sites More sharing options...
goncall Posted November 16, 2014 Share Posted November 16, 2014 Yep but they got their bills paid! then had to pay it all back and got a fine for their scam too Quote Link to comment Share on other sites More sharing options...
Alarm Protection Posted November 16, 2014 Share Posted November 16, 2014 Up here you can use debt collectors. We use legal collectors. Customers have to learn. Quote ! Link to comment Share on other sites More sharing options...
al-yeti Posted November 16, 2014 Share Posted November 16, 2014 joe public must read this stuff and wonder what you lot are on sometimes lol Quote Link to comment Share on other sites More sharing options...
petrolhead Posted November 17, 2014 Share Posted November 17, 2014 Its just the business Economy of Scales as they buy bulk and so get a bigger discount. Our company even sells on Construction side to other tradesmen.If you are doing it for nearly free want to subby for me? Quote Link to comment Share on other sites More sharing options...
PSE Posted November 17, 2014 Share Posted November 17, 2014 My dad uses a company (cant remember name - will find out if anybody wants to know) that send a letter that never fails, and it only costs £3.50 a letter. Thomas Higgins, Liverpool I've used them for a few years now, Few quid for an official letter and the payment always lands on the doorstep within days Quote Link to comment Share on other sites More sharing options...
norman Posted November 17, 2014 Share Posted November 17, 2014 If you are doing it for nearly free want to subby for me?lol Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.