Jump to content
Security Installer Community

Diy Alarm Installers My Hell


AlarmScot

Recommended Posts

Well was on call today and got sent to a property and information I got was. 

 

'Alarm panel just went out while doing diy around panel possible faulty tamper switch' 

 

So our alarm panels we install have 'Sealed' labels which basically means it been opened by a outside company so it can not be stuck together which I then asked the homeowner, Have you had a other alarm installer out as i see our sealed label is broken which he responded. 

 

'Oh No I opened it up as I added some extra PiR sensors and door contacts'

well that was the start. 

 

In our company the contract is quite clear which he voided his maintenance agreement which lead him to a

£85 call out fee (Sunday Fee)

£99 repair fee (He agreed for myself to fix the problem at cost to him)

 

He refused to pay as he felt he had not broke his contract with us to maintain his alarm and he said 'You got zero chance to get that money too'

He could of paid us £30 to get the stuff added and never broke his contract! 

 

How would you feel about it?  

Have any of you experienced this before? 

 

I was more annoyed he tried to tell call centre something different to get us to attend to repair and then refuse to pay for when he admitted he had broke the seal and etc. 

 

We even have a sticker on panel which says 'Do not open as maintenance contract will be voided and charged may be occurred for any faults and repairs call 0333 xxx xxxx to report faults'   

Edited by AlarmScot
Link to comment
Share on other sites

He would have had the panel nvm locked and user code changed to one we use until payment is received if it was us.

 

Once payment is received over the phone, they get the code and are told how to change it.

The opinions I express are mine and are usually correct!

(Except when I'm wrong)(which I'm not)

Link to comment
Share on other sites

He would have had the panel nvm locked and user code changed to one we use until payment is received if it was us.

 

Once payment is received over the phone, they get the code and are told how to change it.

 

Our panels are locked and which the system did not recognise the new contacts and etc.   But he had removed panel which the Tamper switch went off and that needs the engineer code on this alarm to switch the alarm off while the user code will silence it but it go off every 20mins until engineer code put in.

 

I would have taken pictures and send him an invoice. If not paid hand it to the debt collection agency along with his terms etc.

This is in our terms.

 

Oh as soon as I looked at the panel I took pictures of the seal and even made notes on system and got him to agree to statement and sign the statement.  Including agreed that he wanted myself to bring panel back to where we had last maintained the alarm. 

 

I did explain he got us to do the work and refused to pay us will result in this being passed to Credit Control who will properly pass this to a recovery agency which in Scotland we need go to Courts and get a Sheriff Officer for a writ/warrant to be issued.  I tried to get payment via our Chip n Pin Machines but he started to get rude and etc so I just left.

 

Myself I would NEVER touch electrics or my gas boiler coz I just don't know what I am doing but I think people think Alarms are easy as its just a few bits of cables. 

Link to comment
Share on other sites

10% of invoice or whatever you agree.

Looking back over the past year

£400

£220

£4825

£1900

23k

Tbh our recovery agents are good imo. Well worth the money and no hassle.

With the last one all Comms was cut and we were at the company ready to obtain our equipment. Using a 3rd party was good imo.

!

Link to comment
Share on other sites

£30 to add pirs and contacts, new locks for a fiver what is the deal with your company?

 

Its just the business Economy of Scales as they buy bulk and so get a bigger discount.   Our company even sells on Construction side to other tradesmen.

 

Our place doesn't charge any extra for weekend call outs, which I think is crazy but them the rules.

 

We never used to always charge but we only recently started charging in last year or so.

 

My dad uses a company (cant remember name - will find out if anybody wants to know) that send a letter that never fails, and it only costs £3.50 a letter.

 

Our company uses a company called Scott & Co or Yuill + Kyle 

 

Sometimes just having a third party 'Debt Collection' company just look at well known Pay Day Firms doing it!

Link to comment
Share on other sites

My dad uses a company (cant remember name - will find out if anybody wants to know) that send a letter that never fails, and it only costs £3.50 a letter.

 

Thomas Higgins,  Liverpool      

 

I've used them for a few years now,  Few quid for an official letter and the payment always lands on the doorstep within days

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.