matthew.brough Posted July 20, 2014 Share Posted July 20, 2014 I've been considering for a while getting rid, or seriously limited my 'connected' time. I've never been a lover of phones but I feel obsessed by my smartphone. Email on phones was the worst idea ever and guaranteed constant harassment. Has anyone here actually considered going cold turkey and completely dissing their smartphone in favour of a landline and if you're out and about, tough, you're not contactable like in the old days when we all coped perfectly well? The thought us starting to sound more and more attractive. It's ridiculous, that thing might as well be part of my skin as it's always attached to it. Last thing I look at when I got I bed and within seconds if being awake, first thing I look at. Ridiculous behaviour but a quick google search shows I am far from alone. Anyone else's life been taken over by their phone? http://www.buzzfeed.com/lukebailey/smartphones-are-the-devil Quote www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
alterEGO Posted July 20, 2014 Share Posted July 20, 2014 If I'm out of the office you rarely get an email reply from me and never at the weekend. I leart pretty quick that customers are like pets, they need to be trained. Quote Link to comment Share on other sites More sharing options...
matthew.brough Posted July 20, 2014 Author Share Posted July 20, 2014 That's the next thing on my hit list. I have outlook open all the time and it flashes up messages in the bottom right of my screen which distracts me from what I'm doing. Exchange made all that push style email great however, on reflection, the old days when you had to login and it said 'you've got mail' then you dealt with it all in one hit rather that individually as it came in. People now use email like instant messaging, me included. My inbox has 66000 emails and we only went to exchange in 2012 so that's over 30000 emails a year or 80 ish a day. That's ridiculous. If they were letters I'd needs 3 people to open and reply to them all. Quote www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
MrHappy Posted July 20, 2014 Share Posted July 20, 2014 I just sent Matt a text & got a reply....  I just sent some emails in the last hr, request price for an item, remittance advice & cost for job.  I expect them to answer during working hrs.  My email is on a desktop, oftend I do stuff out of hrs & delay it being sent until 9am the next working day Quote Mr Veritas God Link to comment Share on other sites More sharing options...
matthew.brough Posted July 20, 2014 Author Share Posted July 20, 2014 (edited) He ain't joking. #cactus My email is on a desktop, oftend I do stuff out of hrs & delay it being sent until 9am the next working day Why delay? Edited July 20, 2014 by matthew.brough Quote www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
MrHappy Posted July 20, 2014 Share Posted July 20, 2014 Why delay? you want a email for a price, invoice or request to service on your smart phone ? Quote Mr Veritas God Link to comment Share on other sites More sharing options...
matthew.brough Posted July 20, 2014 Author Share Posted July 20, 2014 (edited) If I chose to have it delivered to my smartphone then I'd accept if I hadn't disabled the notifications then yes. It ain't just me. Every time an alarm group of one of our alarms is set an email, text or both gets sent to the end user, this messaging server wasn't redundant at the time as it's not mission critical. We disabled it for an upgrade and took it offline for 1/2 an hour and the barrage of support calls that came in because the email hadn't been received confirming set blew me away. It really did. We now have support tickets rises if that email has to arrived within 5 seconds of setting the alarm. It's never our fault but we have to look into them. Usually the phone doesn't have push or poor coverage but the lack of message gets end users very nervous. Edited July 20, 2014 by matthew.brough Quote www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
Cubit Posted July 20, 2014 Share Posted July 20, 2014 I just get selective with both calls and emails. I work on the basis that emails are just a modern day postman pat. Therefore no rush to respond. Quote Link to comment Share on other sites More sharing options...
matthew.brough Posted July 20, 2014 Author Share Posted July 20, 2014 I have just bought myself a 2nd iToy. I'm going to try leaving work phone at work and my phone for my time and see if this hybrid solution works. I think what's hard is when people have been used to instantaneous responses when you then don't its hard managing the new expectation. I'm also considering an enforced ban on email and phone use outside engineers work schedules so they can't use the device until maybe a couple of hours before and after their work hours. Quote www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
datadiffusion Posted July 21, 2014 Share Posted July 21, 2014 I'm with Dave unless warranty or trade on here i may very well work out of hours but always set to delay send until working hours on outlook. Makes customers realise not to expect instant replies 24/7 on non critical stuff. Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands  Link to comment Share on other sites More sharing options...
matthew.brough Posted July 21, 2014 Author Share Posted July 21, 2014 I've seen the feature but (wrongly) assumed no one uses it. Traditionally we've been used to this 4 hour SLA but in the more relaxed world . . . Quote www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
Cubit Posted July 21, 2014 Share Posted July 21, 2014 I have just bought myself a 2nd iToy. I'm going to try leaving work phone at work and my phone for my time and see if this hybrid solution works. I think what's hard is when people have been used to instantaneous responses when you then don't its hard managing the new expectation. I'm also considering an enforced ban on email and phone use outside engineers work schedules so they can't use the device until maybe a couple of hours before and after their work hours. These people who expect an instant response never reciprocate themselves. Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted July 21, 2014 Share Posted July 21, 2014 (edited) These people who expect an instant response never reciprocate themselves.  Yep, 'I need this quote today' - ok, bet you won't book the job today, or even next week. or the month after. Edited July 21, 2014 by datadiffusion Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands  Link to comment Share on other sites More sharing options...
matthew.brough Posted July 21, 2014 Author Share Posted July 21, 2014 These people who expect an instant response never reciprocate themselves. Ain't that the case! Quote www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
Cubit Posted July 21, 2014 Share Posted July 21, 2014 Ain't that the case! And there endeth the lesson. Lol Quote Link to comment Share on other sites More sharing options...
norman Posted July 21, 2014 Share Posted July 21, 2014 I used to have the email set to push on the phone, after a while I found myself sitting with the family and checking the phone a. Binned it off and manually connect now when I want. If I do reply to emails out of hours there's a good chance I'm having a **** when I do as it's the only time I will check them. Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
Cubit Posted July 21, 2014 Share Posted July 21, 2014 Just had a customer call at 06:50 this morning. Yet they wouldn't answer my returned call at 16:20 on Friday. Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted July 21, 2014 Share Posted July 21, 2014 Matt, you need to teach yourself not loose the phone. You have ifoneitis. I think your making the a good start my separating work and personal. Have you seen the pomodoro technique  I couldn't do without my phone, but I don't let it run my life. Use it to assist your life not notify you to death. Quote Link to comment Share on other sites More sharing options...
matthew.brough Posted July 21, 2014 Author Share Posted July 21, 2014 I think you might be right doctor beast. I love my iPhone but hate it as much if that makes sense? Quote www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
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