brum69 Posted May 11, 2012 Author Share Posted May 11, 2012 id agree i think that is fair enough. As i said i think its fair for them to charge if there is not a fault. Changing alarm cos will not fix your issue though. WOuld it not be better or at least an option to move the sensor in question so it does not cover that door. Well according to my esteemed alarm company, the door just needs to be made into a second entry zone. If we then open it accidentally in the future, I won't get a confirmed alarm. Regards Brum69 Link to comment Share on other sites More sharing options...
james.wilson Posted May 11, 2012 Share Posted May 11, 2012 Personally i would inform in writing a change of arc, but if the numbers were chnaged on the keypad / control equipment sticker then its less of an issue. But apart from that im not sure they have done anything wrong, your system seems to comply etc. Its a shame your unimpressed as we are nsi gold approved also and push for high customer service. I would say im suprised because family run firms tend to be more customer focused then the bigger firms as people in the company care etc. Have you had ongoing issues for some time with the firm? Well according to my esteemed alarm company, the door just needs to be made into a second entry zone. If we then open it accidentally in the future, I won't get a confirmed alarm. Regards Brum69 id be careful doing that as it will affect the security of the system. ie if you get broken in that way. I would advise you use a shunt lock on the door instead. securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
brum69 Posted May 12, 2012 Author Share Posted May 12, 2012 Personally i would inform in writing a change of arc, but if the numbers were chnaged on the keypad / control equipment sticker then its less of an issue. But apart from that im not sure they have done anything wrong, your system seems to comply etc. Its a shame your unimpressed as we are nsi gold approved also and push for high customer service. I would say im suprised because family run firms tend to be more customer focused then the bigger firms as people in the company care etc. Have you had ongoing issues for some time with the firm? id be careful doing that as it will affect the security of the system. ie if you get broken in that way. I would advise you use a shunt lock on the door instead. I also thought that a small company would bend over backwards, but it has not been the case with these people. I've had lots of problem with them, so I stated to look for a new company two years ago. I've narrowed it down to one of the big boys, as the sales guy is an accredited installer and really impressed me with his knowledge. They offer a monthly service covering the monitoring and two inspections for a lot less than i currently pay. They are not the obvious large company, who seem to get a lot of stick on here. I wasn't impressed with their salesman one bit - nor their 3-year minimum contract!! As for turning the garage door into an entry zone, I too thought it was a daft idea. It would be good if I could know how to stop the door from triggering the PIR though. Regards Brum69 Link to comment Share on other sites More sharing options...
MrHappy Posted May 12, 2012 Share Posted May 12, 2012 I also thought that a small company would bend over backwards, Have you ever considered that the customer relationship has been damaged by the actions & attitudes of the customer. They are not the obvious large company, who seem to get a lot of stick on here. I wasn't impressed with their salesman one bit - nor their 3-year minimum contract!! Missing out on taking your old controls onto an annual agreement is unlikely to give the sales person any sleepless nights Mr Veritas God Link to comment Share on other sites More sharing options...
james.wilson Posted May 12, 2012 Share Posted May 12, 2012 Any movement detector can detect the movement of a door, the only way to be sure is to make it so the detector cannot see the door securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
magpye Posted May 12, 2012 Share Posted May 12, 2012 As for turning the garage door into an entry zone, I too thought it was a daft idea. It would be good if I could know how to stop the door from triggering the PIR though. The PIR has NOT been sited correctly, it needs adjustment OR re-siting. Someone told me I was ignorant and apathetic, I don't know what that means, nor do I care. Link to comment Share on other sites More sharing options...
jb-eye Posted May 12, 2012 Share Posted May 12, 2012 Any movement detector can detect the movement of a door, the only way to be sure is to make it so the detector cannot see the door James. why not just say what everyone else already knows. THE CUSTOMER ERROR wasted police time not the system. This sub is so hands on it obvious to all hes meddling. I dont know his alarm co and already i feel for them. If he has a point he should contact the alarm co inspectorate rather than look through the forums and yellow pages for accomplices in slating his alarm co. My advice to the sub would be report or shut up. My advice to the ingoing co is DONT touch with barge pole. Best part is the thought of having to pay to move cos he probably wont. The PIR has NOT been sited correctly, it needs adjustment OR re-siting. And you know this because your familiar. If you cant be constructive but out. All your doing is playing to customer ego, I can hear him right now "another installer has told me" Customers! Link to comment Share on other sites More sharing options...
brum69 Posted May 12, 2012 Author Share Posted May 12, 2012 The PIR has NOT been sited correctly, it needs adjustment OR re-siting. I hadn't thought about that, thanks. I'll ask the incoming company about re-siting it above the door perhaps. Nice one!! Link to comment Share on other sites More sharing options...
MrHappy Posted May 12, 2012 Share Posted May 12, 2012 I hadn't thought about that, thanks. I'll ask the incoming company about re-siting it above the door perhaps. Nice one!! a movement sensor may well see the movement of the door, above the door may be an even worse spot than the current postion Mr Veritas God Link to comment Share on other sites More sharing options...
brum69 Posted May 12, 2012 Author Share Posted May 12, 2012 My advice to the sub would be report or shut up. My advice to the ingoing co is DONT touch with barge pole. Best part is the thought of having to pay to move cos he probably wont. Wow - you're an angry person aren't you? Have I hit a raw nerve love?? You have obviously not read the thread, as you would have found that I have posted information which portrays the alarm company in a more favourable light. If I wanted to feel like the injured party, I would have altered the results of my tests to show a confirmed alarm from the door alone. It was information gleaned on here which have caused me NOT to complain to the inspectorate, so I fail to see the point of your angry rant. This sub is so hands on it obvious to all hes meddling Meddling with a Police monitored system, without the engineer code or any knowledge of alarm systems? I don't think so Mr Angry. I just performed some activation tests to check the logs - due to advice given on here. And you know this because your familiar. If you cant be constructive but out. All your doing is playing to customer ego, I can hear him right now "another installer has told me" On the contrary Mr Angry, I have been given advice that I can query with my new alarm company. No need for you to have a go at him like that is there? I thank the great people who have given me great advice on here, even you for making me smile with your ridiculous angry rant. I wish you well in your profession, so please don't take this the wrong way when I ask you not to tar all "subs" with the same dirty brush. Link to comment Share on other sites More sharing options...
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