bgd Posted April 24, 2011 Share Posted April 24, 2011 Hi, I have replaced my old Baxall Vivid Plus with Cop Security Inspire Blue INS-DVR16P DVR, however I am having issues with remote connectivity (main reason why I replaced Baxall otherwise it was a sound dvr). I have opened all ports in the router (Netgear DG2000N) as per the manual and installed 'aplayer' as well as 'meyepro v2' apps on iPhone. Both apps can connect to the DVR, but they keep crashing / closing down intermittently, sometimes they will stream for a few mins max - any idea on this? Can anyone recommend another iPhone app that's more reliable or do you think the fault could be at dvr end? In addition connectivity via IE8 browser works (Firefox or Safari no go), but sometimes logon screen refuses to accept my credentials even though I know they are correct . The DVR itself is top model from the new 'blue' range and it's fairly quiet,very easy to use, but remote connectivity drives me nuts. Help on this would be greatly appreciated! Link to comment Share on other sites More sharing options...
Adi Posted April 24, 2011 Share Posted April 24, 2011 DMSS I really can't be ar**** with it anymore. Link to comment Share on other sites More sharing options...
alterEGO Posted April 24, 2011 Share Posted April 24, 2011 We install these, very easy unit to set up for remote. It sounds to me like your ie log-in issues may be due to your command port. When it doesn't allow you access check the command port is open with ping.eu or the like. never had any issues with their recommended apps. Link to comment Share on other sites More sharing options...
bgd Posted April 25, 2011 Author Share Posted April 25, 2011 Thanks ADI and alterEgo! Downloaded DMSS (the free one),but it would not even connect where aplayer and myeyeprov2 do. Hmmm, tested status of the ports I used for Inspire and they are all showing as closed (according to ping.eu and yougetsignal.com)so I am puzzled.. I have added services for Inspire DVR (command, video, http and iphone)as well as Firewall rules for each in the Netgear DGN2000 all pointing to the DVR's ip address: 192.168.0.16 and to allow access. The router is used as DHCP and has NAT enabled.I also reserved the above ip address for the DVR under LAN setup. Btw, I have used the port numbers as per Cop's manual i.e. command port 5050, video 6050, iphone 7050 and http 80. @ alterEgo, if you don't mind me asking what ports do you use for the Inspire dvr's? I think this would not be against the forum rules as each individual has a unique ip address from their ISP. Link to comment Share on other sites More sharing options...
alterEGO Posted April 25, 2011 Share Posted April 25, 2011 I would use default. I would guess the issue is with your router setup if the ports are showing closed. Reset the router and try again, if you don't get any joy try some other ports. Link to comment Share on other sites More sharing options...
Cubit Posted April 25, 2011 Share Posted April 25, 2011 I think this would not be against the forum rules as each individual has a unique ip address from their ISP. Yes, but highley likely to be a dynamic IP. Can you connect each time from the private side of router? If not, then your problem lies there. If yes, then what address are you using when trying to access via t'interweb? Are you using DDNS? Link to comment Share on other sites More sharing options...
alterEGO Posted April 25, 2011 Share Posted April 25, 2011 Yes, but highley likely to be a dynamic IP. Can you connect each time from the private side of router? If not, then your problem lies there. true, i assumed that was a given. (wrongly i bet!) Link to comment Share on other sites More sharing options...
bgd Posted April 25, 2011 Author Share Posted April 25, 2011 Yes, it's a dynamic IP, however I don't think it has ever changed (not that it's guaranteed that it won't in the future), every time I re-sync the router I get the same IP (Used the same IP to manage the router over the web, although I don't like to keep this option on). I use the router's IP and port 7050 to connect from iPhone rather than the internal one that's assigned to the dvr which is also masked by NAT. Rebooted the router today, it made no difference, though I can still connect with aplayer / meyeprov2, but both apps will close after a few secs only, sometimes during startup. Also tried changing the settings on the dvr's network config, selected FPS in 'dual stream' which should be lighter and faster for sending images to the web. Cameras are set to Cif2 / D1. Tested quite a few ports (on ping.eu) and most of them are showing as closed even though they are inserted in the router and permitted through firewall? I also tried DYNDNS, but on a blackberry 9700 only (running on the old OS5, need to upgrade it to OS6)and it resolved the name,but images would not come up on the screen.I have switched DDNS option off for now on the dvr. Link to comment Share on other sites More sharing options...
Cubit Posted April 25, 2011 Share Posted April 25, 2011 I do get something similar when looking at a DVR on my mobile. usually due to weak signal/poor bandwidth. Link to comment Share on other sites More sharing options...
bgd Posted April 25, 2011 Author Share Posted April 25, 2011 Bandwith should be OK as it worked on an old 4 channel Ganz DVR through 'eagleye' app it was streaming all 4 screens rock solid. The aplayer and meyeprov2 both crash even when the iphone is connected via wi-fi and positioned next to the router so I would rule signal & speed out. Link to comment Share on other sites More sharing options...
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