Chorlton Posted March 15, 2009 Share Posted March 15, 2009 as your in Scotland (like me) I know this will be a matter for the small claims court where the claim can only be for permitted costs. we are not a legal advice forum as previous replies I strongly advise you to contact your local citizens advice and google for info on small claims court procedures. Good luck trying to sort out a payment dispute over a reported fault so long after 1st being aware of it. Link to comment Share on other sites More sharing options...
lawandorder Posted March 15, 2009 Share Posted March 15, 2009 The issue is that the system has never worked correctly from install, the 600 quid is for the unpaid arc costs even though the direct debit was live with the bank and no money was ever taken. The installation company are an agent for the arc and have never returned any calls or letters until the demand for the 600 notes. When they requested copies of all letters they were sent inc a credit agreement for the monthly payment for the arc but never came back with any answers. A vast majority of installtion companies including most NSI companies use a third part ARC, the usual arrangement is the alarm company buy monitoring from the ARC who invoice them directly. The alarm company then add a profit margin the re-charge the monitoring to the end user. This is how most companies work. It sounds to me like the alarm company have gone out of business and the ARC haven't been paid by the alarm company, the ARC are trying to claim those costs from the end user. Obviously I don't know if this is the case but it sounds like it. You say there was a DD set up, was it set up to pay the ARC or the alarm company? It is unusual (in my experince) for ARCs to deal directly with end users particuarly with domestics. I really think you need legal advice but unless you actually had an agreement with the ARC directly I think it unlikely that they can claim from you. That is only my opinion and again I would stress you really need expert legal advice. Link to comment Share on other sites More sharing options...
james.wilson Posted March 15, 2009 Share Posted March 15, 2009 who is claiming nsi gold? the arc, the original installer, someone else? I would say that you have an adt system installed by a dealer? securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
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