European Alarms Posted January 20, 2009 Share Posted January 20, 2009 Hi, I'm trying to connect to an Ademco Vista-128FB, via the compass download software. Should be easy just call honeywell right..... The problem is that the Honeywell UK don't support either the panel, or the software, and the Honeywell US will not help me because I'm not in the USA. The customer bought the equipment and I'm unable to get the dial in software working, I want this as the keypad programming seems to be all over the place some menu's, some bit setting, references to a CSID in the s/w, but not in the panel...... I can call up the panel, it answers but then the connection drops with the message that the modem may be dropping the line. Listening in it seems as if theyb are just not synchronising, they start to talk but then there are several "soft" bleeps from the panel, but nothing from my laptop before the connection drops. The modem I am using is a built in Conexant HDAudio Soft V92 Data Fax Modem, on my sony Vaio laptop. Any help would be much appreciated. Regards, Andy Link to comment Share on other sites More sharing options...
james.wilson Posted January 20, 2009 Share Posted January 20, 2009 often soft modems are incompatible, try a supported modem (or a us robotics serial) also i assume you have checked for bb and filters etc. Id test with a know panel to see if its a line issue first. James securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
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