AlarmScot
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Posts posted by AlarmScot
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They do test them and about 3 guys who check the boards and if there poor standards they return to supplier and charge the supplier for the 'Sub Standard Item' however It does not matter as we can't be putting our waste in customer bins as its not company policy and if council catches us doing it I know they come down hard.
if you employ 3 people to check returns your using the wrong kit
Pay me 150k and I move plus Home Move Costs + Buy me a new house.
thats a £130k pay rise,can he not just pay you £12ph on call
1) Employing 3 people to check faults.
They do more than just checking faults. They do a lot of Pre-configure stuff and activate licences and build CCTV systems and etc
2) Hey my hourly rate more bout £15-£20 a hour!!!
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What's with this testing thing, I'm sure many of us replace an old PIR for FA'ing even if it isn't obviously 'broken'...
Do your company have a fully staffed soak testing suite to catch out false comission claiming engineers?
I can't (immediately) believe they waste their time and energy testing anything brought back to be honest...
The only time I do it is if its something I've changed under warranty and only if I'm being OCD.
They do test them and about 3 guys who check the boards and if there poor standards they return to supplier and charge the supplier for the 'Sub Standard Item' however It does not matter as we can't be putting our waste in customer bins as its not company policy and if council catches us doing it I know they come down hard.
Can you book me in for a couple of brushed silver assa locks for the house and one for the unit, and i'll even give you a 20 you can keep the change. Not in any rush bud, 6-8 weeks is fine.
If you qualify you would of got a letter and visit from a team with our number on it.
so you get one lieu day per week on call,thats 7 minus the stat hols that come off your entitlement that leaves you with 2 extra days for working on call for £11 ph and you say the pay is great?id take up petes offer if i was you,the van only has one previous owner,granted he was a knacker
Pay me 150k and I move plus Home Move Costs + Buy me a new house.
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Its the same with the RAC and the Water board theyre all subbies
I never knew that with RAC, I knew AA as my pal is an AA Recovery Guy. He says there told if somebody at roadside to pull up and ask if they need help and if they say yes. He got to say "I can help you but I need you to join the AA"
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Fancy moving South for a pay rise?
I actully would not as I enjoy what I do up here, I enjoy the customers and my patch and I start at 8.30am and finished most days around 5pm
Really?
Yea so I got told by one BG engineer. Might be he was just being big headed but seems a British Gas as there thieving wee B*******
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£20 commision to the engineer for a lock swap? You said the other day your company charge the customer £5 for a lock swap. Some of the things you come out with are just plain odd. Are you now saying that on top of 28 days holiday you get an additional 7.4 weeks of holiday as time in lieu evey year for doing standby 1 in 7?
My company has several pricing lists - Depending on loads and different pricing for different contracts too.
For example if you want £5 lock you need to pre-book appointment and you get told what your appointment normally 6 weeks away and Qualify for it. For a normal lock swap you you need pay about £45-70 depending on lock.
The On Call Lieu time is treated like flexi time. - On my 28days you need to take away 5 days over xmas and new year as business is shut, Bank Holidays and Public Holidays. As work puts them all together.
Why you would get £20 commission for a lock swap baffles me
Surely a lock would only be recommended if the job genuinely required it, I would hope.
Why would it need you "or the engineer" pushing or recommending for it, hence getting commission ??
Sounds wrong, It makes it look like there is an incentive to push for things that would not need be replaced, just for the commission
That's like saying every battery backup I swap, I will get £5 or £10 for.... If the job genuinely needed it, then the job must have it regardless.
Its about £10-20 commission depending on lock and its just like our Sales guys going out to signing up somebody with a new system.
They get a % of that alarm and servicing job.
I get Commission if I sign somebody up on a service agreement or if I book them for more work or replace something.
I also get commission if they take out a service agreement on heating and electrical protection.
I can go into a business and fix there alarm and they ask about CCTV, If my colleagues can successfully get CCTV installed and Serviced I get a commission of that sale or even better example was a Family just moved into house and they simply asked if I know anyone who can service boilers. 'Well our company does that, Why don't I get somebody to phone you about it'
Why should you not get a commission for helping a customer. Our company is strict on selling as any items broken we had to replace must come back to the depot and they check it.
This happens at our place. £5 for a battery replacement. Service engineers also get commission for any Pir's they replace which like you say seems daft when it requires replacing anyway, just encouraging more blagging. Business is business though and i guess the figures make sense to the accountants. I suspect the customers would be far from pleased if the ever found out though.
Its quite common, I know people will replace stuff not needed replaced but our company is strict on it as they test anything which we replace is checked and people do get pulled in about it. You know BritishGas Heating Engineers mostly work for themselves like a franchise and get big commissions on items sold on faults and etc. (So I been told)
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so a week on call every 7 weeks
Yep, Whats wrong with that? I worked for a company where you were on call every 3 weeks.
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how many days a week do you do on call
Its a rota system so normally it be every 7th or 8th week. To be honest we don't often get called out thou. Most we get call out for is Locksmith services which we get a £20 commission for fitting a new lock!
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Surely you're taking the p*ss right ???
So on external domes, You don't use anything that will bead the water to keep the lens clear, Because window lean doesn't
You got a cut, Get window Lean!
Of course i taking a Pee take!
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do you not get a holiday entitlement
Yea we get 28 days holiday entitlement a year.
You also get a Pension, Discounts from loads of shops, great pay, birthdays off and etc.
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a day in lieu for no calls? cheaper than paying overtime i suppose
A lot guys store them up and use them for Summer Holidays and December Holidays or sick days as you need work for company for 2 years before they give you paid sick days!
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11 ph for working overtime,not great bar all the caramels you can eat for free even tho all the chocolate has been licked off
I don't understand your caramel joke?
We do get a day in lieu which is good!
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hi guys , been to see a customer to day who runs a couple of bars / clubs. and he has asked if it is possible to connect a till (windows based) and a camera ( prob ip ) to a back office server, to enable to search till sales and cctv images together,
im only just looking in to this so advice / recommendation of possible hardware / software would be grate ,
malYes we do it for a few places, Very popular with Petrol Stations
There loads options to can have displayed on screen but it also records loads of stuff on a CSV file which can be downloaded.
System we use is called CCTV Link, Made by oracle Micros.
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I have a spray bottle with water and diluted glass cleaner. Soak the lens and leave it for about 1 minute, then soak it with clean water to get rid of any suds and muck. Dry it with pure 100% cotton and polish with Meguiars Plast Rx. Tried and tested bang on.
Same sort of thing we do but I use just some Window lean!
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if your salaried how come the 10k difference ,the call is that 8.50 minus the 2.50 or extra so 11.00 ph for when doing calls on call
Correct its £8.50+£2.50 for getting a shout.
Our on call rate has not increased inline with our wage increases buts our call out stuff currently in process on getting reviewed and changed in next 6months. (Companies our size takes ages to change policies)
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i read that as you get £6 ph normally i must be wrong
Nah I am salaried, My wage is £20-£30k a year, We get paid per hour on call thou for example I be on call for weekend so that is between 7pm to 8am. = 11 hours.
Hopefully I explain this better -
For for 11 hours we get £2.50 x 11 = £27.50
If I get a call for any part of they 11 hours I get £8.50 x Hours = Y
We don't get mega bucks unlike our competitors however we also get a day in leu which is worth it!
Hopefully that makes sense.
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I publicly admit our on call rate. - We get paid £2.50 ph extra. As soon we get a call we get extra £8.50 per hour.
You guys may rip the pee out of my employer customer service policy but you got to remember consumers love that type stuff!
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are you too premium for this line of work ?
Nah, big part is Public Sector work.
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I have have a Macbook at home.
Work Laptop is a Panasonic Rugged Laptop. It survived a few drops in its time!
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You should look at it, possibly more fruitful than you are doing at the mo..
We got told the % of our sub work and around 3% of our business is Sub Contractors. The company does a lot of Marketing to end users and As you all know council and goverment contracts mostly are based on who can do it for the cheapest price.
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I know this system has been going for a while but instead of an alarm system with D/C and PIR on every door will the internal PIR with video do the job?
Imo this system connected to the control room is a better option.
We use a system similar but we got it installed on remote sites.
We have them in use in the Sub Stations and Electricity Points, They now caught a few people now since this system went in as it only records the actual event.
Our guys went to a farmer trade show last year and got a few farmers use this type stuff on there sites. Its ideal to put in a shed, where you park your quad bikes and etc.
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Ha ha well WTF did he mean then?
Ours would be the same.
Northgate vans leased to the company I work for
I have not a clue, He never told me but just said 'Okay all is in order'
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If you are doing it for nearly free want to subby for me?
lol I don't think we do sub work, If you invest few million pound get several investors all putting money into your company, Win a few goverment/Council and Public Sector contacts you soon get bulk discount prices. Which there high risk of loosing it or being successful!
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I got pulled by plod once in my ADT car (with the big ADT slash down the side).
2 questions in, "who owns the cars sir"
lol, I got asked that in my work van and I was like
Well legally its Northgate but its leased to X ltd which but I work for Y which part of X Group. Police Officer said to me ;Not what I meant.
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but theres were fake,and thats fraud
Yep but they got their bills paid! You can use companies like Scott & Co who charge like £6 for a letter of pre sue
mal
On Call Rate
in Guest Forum
Posted
My certificate says 'Cam-bridge'
I went to a very posh uni!