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AdrianMealing

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Posts posted by AdrianMealing

    Galaxy kit shortages

    in Control Panels (Public)

    Posted

    On 10/11/2017 at 16:07, Neil Porter said:

    Thanks Adrian, might take you up on that.  We don't buy much Texecom but the people we work for seem to be using it quite a bit these days.

     

    Do you do training at our place or do we need to come to you, we are in Portsmouth.

    @Neil PorterApologies for the delayed response I missed your post. Yes we can come to you, no problem at all.

    Galaxy kit shortages

    in Control Panels (Public)

    Posted

    4 hours ago, Neil Porter said:

    Thanks, want to stick with with Galaxy as all my engineers know it backwards, but maybe time tor a change......thinking Texecom, few of the lads work with it and like it

    If you need anything at all Neil give me a shout, happy to help, training whatever you need really.

    texecom wireless sab issue

    in Guest Forum

    Posted

    How far away were you from the panel when you learned the bell. Need to learn everything on close to receiver, then go and put everything up in its location starting with closest to the panel first. The bell is no different to anything else with regards learning so not sure why you had the issue.

    Texecom V4.00 Issues

    in Members Lounge (Public)

    Posted

    21 minutes ago, PSE said:

    Interesting thing is that both the keypads I fitted on Monday were over the 40% threshold you mentioned. On the ricochet monitor, One was 3/5 and the other was 4/5 on signal bars and both were direct to the panel with no hopping ?  

     

    The figures quoted are from the Ricochet diagnostics on the keypad, again if yours were that strong I definitely need that kit back to look at. I need to understand if anything else has contributed to the issues seen on this site, with that kit.

    Texecom V4.00 Issues

    in Members Lounge (Public)

    Posted

    TBH no point in me lying, I've been around long enough and respect people on here enough to know that does not work. Just telling what has been found and that we will look for the best solution to minimise the issues in the future. The wireless keypad is unique in many respects, not least the fact that it obviously sends larger packets of data than any other device, so issues are bound to be more apparent when signal drops off.  On the plus side nobody else has a wireless keypad that offers the functionality that we do.

     

    @datadiffusion apologies for not getting back to you sooner, I completely forgot and just trawled back through my mail, no fault found by our QA guys, passed all functional tests, not sure what else to say?

    Texecom V4.00 Issues

    in Members Lounge (Public)

    Posted

     

    OK boys and girls, we have done some testing and have found the following:-

     

    • There is an issue with keypads when they are right on the border of hopping, but don't. So in the tests we have done response and speed  is good when the keypad is at 40% signal strength or better, below that it will slow down and as the signal degrades, get to a state mentioned in this thread, slow, possible missing text on the screen etc... and then eventually hop, if there are devices available
    • The point at which hopping occurs can in some cases, with one hop, actually make the keypad respond as if its a direct connection, this is when the keypad signal to the device its hopping through is high, like 80-90% plus, and the devices signal back to the receiver is high, again 80-90% plus, its almost impossible to tell the difference. If below these numbers speed is affected, as expected, as advised we do say that hopping keypads should really only be treated as arming stations.
    • When the keypad signal goes below 40% it will start slowing down, the weaker it gets, the slower it gets.
    • So I guess the question is what are we going to do about it?
      • The R&D team are involved and discussing what we could do to improve the issues
      • It could be as simple as forcing the keypads to hop earlier than other devices, but this is my simplistic non engineering view(there is absolutely no need to change any other devices they do not have the characteristics that will exhibit these issues

    So the advice i can give now is, regardless direct connection, 40% or better exhibits similar characteristics as a wired keypad.

     

    I will update this thread again when I know more, and can only offer our apologies for the issues caused and the fact that this is not documented. An addendum will probably issued and the manual, will be updated accordingly.

     

    • Upvote 1

    Texecom V4.00 Issues

    in Members Lounge (Public)

    Posted

    Just now, PSE said:

    The only difference is, It was purchased as a KIT002 with additional wireless keypad
    The one here now is flying around with no issues, Could it be panel related rather than keypads. Clearly they work I've just proved / confirmed that

    The KIT002 was one of the newer Elite 64, Firmware 4.00.24 and it was the first one we've installed of the newer variant and also for the wireless keypads
    Admittedly I jumped straight onto bashing the keypad as to me, this is the latest product and thinking its just never a faulty panel.. it doesn't ever happen to us
    What's your thoughts on this ?

    I have no idea, but will get/do some testing tomorrow. I don't have a factory 64 panel, only one I flashed, I will get one of the guys onto it first thing. Thanks for taking the time out to have a further play, at least you now know they do work properly!! Will respond in this thread tomorrow when I have some answers.

    Texecom V4.00 Issues

    in Members Lounge (Public)

    Posted

    1 minute ago, PSE said:

     

    Adrian, Out of curiosity I've just done another test at home with new kit.

    I've just opened another wireless keypad, Learnt it to my 32XP with 3.1.8 firmware and took 5 seconds to pair and setup.

     

    Its currently connected to the Premier Elite 48 on my house, I'm sitting in my office in a separate building about 20 metres away from the house panel/expander
    Testing this keypad now, there is not a single problem with speed, Its literally flying around fast as fook and better than you would expect

    This is a totally different video where the sheer speed difference is totally noticeable
     

     

    My Movie.mp4

     

    Yep just like mine, like I said there is something wrong with that kit, I don't know what it is but I need it back to check it out.

     

    Texecom V4.00 Issues

    in Members Lounge (Public)

    Posted

    1 hour ago, MrHappy said:

     

    yeah, the hand was as brown as the table

    +40 deg for two weeks does that, or not washing, one or the other!:D

     

    49 minutes ago, PSE said:

    The decision to remove was mine alone, I go by the strict rule that if I wouldn't have it, my customers are not having it. I personally would be unhappy with the performance of it mate in my house.

    I just cant leave the customer with something that in my view isn't right, I just don't operate like that.

    Understood, and i know you dont, just trying to get to the nub of the issues.

     

    The speed does not seem that much different to mine in your vid? BUT yes errors, just checked mine, got exactly the same, it may be to do with the learning process but will check.

     

    Also understand about the contrast, i am wodering if we could offer a contrast option rather than a brightness option. Brightness on wired keypads is what will kill wireless ones, but contrast actually is different. I'm not even sure if the LCD module is capable of anything other than brightness. Let me check.

    Texecom V4.00 Issues

    in Members Lounge (Public)

    Posted

    13 minutes ago, PSE said:

     

    The speed of performance on site was still very slow, Considering they were directly connected. Sometimes 2-3 seconds waiting for the next menu.

     

    There is something not right, you saw my video, this is how mine works, and works even with more than one connected to the system. I don't know what's wrong with yours but something is. Can we get someone to site with you with some more gear? Or is the customer adamant for change because of the contrast even if the speed issue was resolved?

     

     

     

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