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Galaxy 16 Plus Communications Conundrum


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HI, I have a Galaxy 16 Plus installed in the house I have moved in to but cannot afford the annual maintenance cost. I have the engineer's code and engineer's manual.

 

I had hoped to be able to send an alert to my mobile phone if there was an intruder (as I could with a cheap and cheerful system I installed in my previous house). I have entered my mobile phone number in the communications settings and connected the box to the phone line. The phone line was then engaged (indefinitely, I have now unattached it) but I get no alerts on my mobile phone. Is there a way I can achieve my goal?

 

Kind Regards

 

Richard

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If the phone line wasn't connected before you started it may be that the system has been hit by lightning so disconnected, you can check this by doing a continuety test with a multi meter check between phone line b terminal and earth (it may be a teminal and earth) if you get a reading of about 10 ohms or less the pcb is damaged

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Trade Member

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The phone line is working fine. I have checked it with a phone. I have attached a photo showing the connection to the phone line (black wire on left). I have used the same socket as was being used previously (albeit connected to Virgin now, rather than BT). I'm not sure which PCB you're talking about. I assume the issue is that normally the outgoing messages go to a specialist piece of software (?) but I just want to send a text to my mobile phone and not sure if that's possible.

Connection.JPG

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I haven't programmed the digi side as I'm not sure what a digi side is but someone else may well have done. I have attached a photo of the control panel, which is digital, so I assume that could mean the digi side is programmed (and it wont message directly to a phone)?

 

If that's the case can I put software or an app on an ipad, which would receive the message?

Panel.JPG

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19 minutes ago, rickbalfour said:

I haven't programmed the digi side as I'm not sure what a digi side is but someone else may well have done. I have attached a photo of the control panel, which is digital, so I assume that could mean the digi side is programmed (and it wont message directly to a phone)?

 

If that's the case can I put software or an app on an ipad, which would receive the message?

Panel.JPG

As above you said you entered the phone number, that com device is not a dialler like a speech dialler so won't do what you want it to do

 

You will need to buy a stand alone dialler to connect to a trigger 

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Your only other option was to programme the telephone number/s you want it to dial into the receiver tele number and put any 4 digit account number in other than 0000 and when the alarm activates it'll call the numbers 8 times and just beep at you. But best invest in a speach dialler that way you can acknowledge any  activation message

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Trade Member

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An impressive memory James and quite right. I have entered the mobile number for Home 3 and adjusted the Triggers so only Intruder will activate the call.

 

Unfortunately I still haven't been able to get around the problem I was experiencing initially, that as soon as I plug the phone line into the alarm system, the phone line becomes constantly engaged (if I pick up a normal phone I can hear a constant tone).

 

I have tried deleting the main account number and phone number, since I am not using them and the manual says that it will dial Home 3 when it gets a Comm Fail from the main line.

 

So I would have assumed the call to the main number fails -> then I get the 'tone' call to my mobile. Any ideas, why it is constantly engaged? Is the connection correct (I have re-posted photo below)? I know this set up was working with the previous owner who had a maintenance contract with the installer so had assumed this wasn't the problem.

 

Richard.

 

 

Connection.JPG

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I was hoping there would be a restart button. I've turned the power off at the fusebox and the control panel is still being powered by the battery I assume. Is there an easy way to disconnect it? I've tried pliers but nothing shifted and don't want to get too hands on as not sure how safe that would be. Attached a photo of the battery, which I assume I need to disconnect to reset the panel...

Battery.JPG

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You need a meter to measure what's going in,where's the other pair feeding,try dissing the blue yellow pair and see what happens,something's dragging the line down diss the pair and if it's still the same chances are it's the panel

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I got the leg off, which took the power away completely but still having the same issue.

 

What is dissing? The comms all worked fine previously when the account number and phone number were valid so I assume that means the issue isn't with the panel's electrics?

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It maybe your phone line converter. If it has comms in the queue it will keep retrying.

dissing is disconnecting

if you have dissed one of the legs then its not the device hogging the line.

When you say engaged what do you mean, I took it to mean it was dialling etc?

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