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Rabmcnaught

Any Scan ion 16 experts...

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Good evening,

 

I installed my first ion 16 a few years ago for a friend, easy panel to install 8 zones all wirless.

 

Now fast forward to now, my friend wants another contact installed on his new pation doors, easy i thought? 4hrs and 2 visits in for the life of me I cant get this new contact on the system.

 

 

Programmed on to zone 9 (next zone) no issues originally learned as normal with lid tamper and then when I tried to come out if engineers mode it said tamper zone 9, now this wasnt the case as tamper looped out on board and I am now making the spring and back tamper with my fingers pressing them, so after numerous fails i deleted it from system and tried again, this time no tamper but not walk testing and showing setting fault when setting, all link ok as exact same as other exsisting doors, now have it in my hand with magnet taped on to the contact next to panel.

 

Now decided to renew battery just incase, still no joy.

 

So removed this “new contact’ and deleted exsisting front door from system and re-learned this contact as the front door and worked perfect ruling out faulty contact.

 

Now i have the ‘old exsisting contact learned on the new patio door’ with the exact same issues now happening, to the point when its asking me to learn the contact I take lid off and it doesnt see it, only once i remove the wire tamper link or back tamper will it recognise it to system,but then it doesnt walk test or see any state change, led works and can see it changing as magnet comes and goes, signal strength 8. 

 

Its so so infuriating, no tech support for diy end user from cooper either, tried on zone 10 too still nothing, so i can learn the contact to system and remove lid and it doesnt even see the lid tamper.

 

Any help appreciated guys, i am at a loose end.

 

Regards 

Edited by Rabmcnaught

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is it something really basic like the mhz has changed on the new product ?

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But I’ve moved it to the front door now the new contact and works fine, older contact which is the one I’m trying to work with now is doing the exact same, the contact is a 734r

Edited by Rabmcnaught

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1 hour ago, Rabmcnaught said:

But I’ve moved it to the front door now the new contact and works fine, older contact which is the one I’m trying to work with now is doing the exact same, the contact is a 734r

Guessing , onboard is 8zones? Wired, did you allocate wireless zones to the wired section ? Or you have duplication somewhere , does restart do anything?

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Hi, I’m sure the 16 zones are all within the control panel as it’s the only thing I have fitted. 

 

Haven’t tried a restart or power down as initially didn’t want to make the job any harder, if it lost programming or anything. 

 

Duplicate, I wouldn’t have thought so as each other zone walk tests fine. And the new contact is now in place of the original zone 1, this zone 9 is the old contact now. 

 

Thanks, may need to power down or restart. 

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5 hours ago, Rabmcnaught said:

Hi, I’m sure the 16 zones are all within the control panel as it’s the only thing I have fitted. 

 

Haven’t tried a restart or power down as initially didn’t want to make the job any harder, if it lost programming or anything. 

 

Duplicate, I wouldn’t have thought so as each other zone walk tests fine. And the new contact is now in place of the original zone 1, this zone 9 is the old contact now. 

 

Thanks, may need to power down or restart. 

have you also looked at zone attributes/? what is it set as

 

i am gueesing i only done a few of these, and the doc scanny is awol from the forum.......

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if not simple a firmware upgrade might resolve the problem if all else fails

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The attributes are as the others programmed as normal alarm with part B on for night setting, I may remove a working detector and program this new one on the system so I still have 8 zones, to see if this makes any difference. 

 

Serves me right doing an old pal a favour in the first place, scantronic have zero technical advice for end users, but no issues buying the equipment. 

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1 hour ago, Rabmcnaught said:

The attributes are as the others programmed as normal alarm with part B on for night setting, I may remove a working detector and program this new one on the system so I still have 8 zones, to see if this makes any difference. 

 

Serves me right doing an old pal a favour in the first place, scantronic have zero technical advice for end users, but no issues buying the equipment. 

Like many suppliers yes , rip it out and fit a texecom they have dedicated support like yale for diy

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Never had a fault like you mention. 

I'd default and reprogram, takes 15 minutes. 

 

 

Grant

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Firmware probably doesnt match as I found out recently trying to add an expander to an Ion 160, contact Eaton Tech support desk for confirmation.

 

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Thanks for the reply’s everyone, appreciated 

 

ian would this be still the case as I have the new contact workings fitted on zone 1, it was mainly to rule out a faulty contact. 

 

But still cant add in a 9th zone, that now being the old original contact. 

 

One minute I can’t clear the Tamper then when I delete it and re-learn it the fault will change to the door showing open and not walk testing, it’s strange when the Tamper fault exists it walk tests fine, the next time after I re-learn it will tell me zone is open and not seeing any Tamper.

 

Bizarre, also Eaton won’t talk to me as I’m not a company and just doing it diy. 

Edited by Rabmcnaught

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On 26/05/2018 at 23:04, Rabmcnaught said:

Thanks for the reply’s everyone, appreciated 

 

ian would this be still the case as I have the new contact workings fitted on zone 1, it was mainly to rule out a faulty contact. 

 

But still cant add in a 9th zone, that now being the old original contact. 

 

One minute I can’t clear the Tamper then when I delete it and re-learn it the fault will change to the door showing open and not walk testing, it’s strange when the Tamper fault exists it walk tests fine, the next time after I re-learn it will tell me zone is open and not seeing any Tamper.

 

Bizarre, also Eaton won’t talk to me as I’m not a company and just doing it diy. 

Pm sent

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On 26/05/2018 at 23:04, Rabmcnaught said:

Bizarre, also Eaton won’t talk to me as I’m not a company and just doing it diy. 

Good to see that there are stll a few manufactures still keep information 'in house'

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