Ashton Posted October 26, 2017 Share Posted October 26, 2017 Just wondering what other engineers opinions are on texecom (personally getting a bit fed up with glitches and tech support) I hear the chaps who left menvier to go to texecom have now left texe and are going it alone with there own designed panel? Any truth to this? Hope so bet it would be a top panel Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted October 26, 2017 Share Posted October 26, 2017 Care to expand on glitches and tech support? Texecom "old boys" have setup round the corner if that's what your on about. Quote Link to comment Share on other sites More sharing options...
Ashton Posted October 26, 2017 Author Share Posted October 26, 2017 Yes that's what I meant whats their panel heard rumours didn't know what truth was behind it and yeh naff psus (due to surges) had 6 in a week all different areas, logged into one the other week and just from logging into engineers decided it was going to send a pa went through log with tech support and they couldn't answer why it had happened ,had one a while back decided duress code wasn't going to signal even though output programmed silent pa spent ages on to tech and got it to work if changed output type to pa audible (advised should signal on any output programmed as duress pa audible or pa silent) for the money I suppose it's ok but just can't say I have faith in their kit All premier range different models Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted October 26, 2017 Share Posted October 26, 2017 SMPSUs have had a few fail all pre v4, most within warranty period. Elite software wise are pretty solid compared to pre-Elite, I don't have any issues like you suggest. My best guess for your Duress issue would be G3 wasn't enabled on the panel. Not called technical in a long while, but you haven't really said why your fed up with them. I'd guess waiting times is the normal complaint. Quote Link to comment Share on other sites More sharing options...
Ashton Posted October 26, 2017 Author Share Posted October 26, 2017 waiting times are a joke must admit with regards to the duress issue never got a clear cut answer they said only way to tell would be to send config file over so they could look into it and just find they don't always listen just jump to their own assumptions when I was asking about the duress issue one guy I was talking to just didn't listen to a word I said and started saying I need to wire the ouput to the communicator (oh yeh "banging head on wall") thanks for that, then eventually understood when he decided to stop talking over me and being arrogant Quote Link to comment Share on other sites More sharing options...
james.wilson Posted October 26, 2017 Share Posted October 26, 2017 I believe they went to orisec Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
Ashton Posted October 26, 2017 Author Share Posted October 26, 2017 Orisec never used their kit any good ? Quote Link to comment Share on other sites More sharing options...
Ashton Posted October 26, 2017 Author Share Posted October 26, 2017 Again only rumours but I hear they are looking to create the first g3 wireless (fully encrypted) Quote Link to comment Share on other sites More sharing options...
Ashton Posted October 26, 2017 Author Share Posted October 26, 2017 Just had a quick look the zone expanders housings look like some of the siemens acus Quote Link to comment Share on other sites More sharing options...
james.wilson Posted October 26, 2017 Share Posted October 26, 2017 never looked at it so cant say Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
AdrianMealing Posted October 26, 2017 Share Posted October 26, 2017 10 minutes ago, Ashton said: Again only rumours but I hear they are looking to create the first g3 wireless (fully encrypted) They will have a bit of catching up to do. G3 wireless already exists. Quote amealing@texe.com Head of Industry Affairs Visit Our Website Texecom Link to comment Share on other sites More sharing options...
datadiffusion Posted October 26, 2017 Share Posted October 26, 2017 Presumably the market doesn't demand it quite so strongly? Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
Ashton Posted October 26, 2017 Author Share Posted October 26, 2017 Never new thought it was stuck at grade 2 due to the lack of security Quote Link to comment Share on other sites More sharing options...
sjsturner Posted October 26, 2017 Share Posted October 26, 2017 Can honestly say I've had very little problems with Texe kit, I only ever fit elite panels though, never had a psu go wrong. Quote Link to comment Share on other sites More sharing options...
Ashton Posted October 26, 2017 Author Share Posted October 26, 2017 For the price and what you get it is good just had my faith knocked with it recently few little things like timing out of engineers whilst I'm trying to adjust dt detectors then going off on tamper atleast on a galaxy,menvier etc I can just login to engineers and plod on happily without worrying Quote Link to comment Share on other sites More sharing options...
Ashton Posted October 26, 2017 Author Share Posted October 26, 2017 Isn't the ricochet technology licensed by one of the old boys on an agreement with texe bet he's quids in if it is Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted October 26, 2017 Share Posted October 26, 2017 Just now, Ashton said: timing out of engineers whilst I'm trying to adjust dt detectors then going off on tamper atleast on a galaxy,menvier etc I can just login to engineers and plod on happily without worrying That's a feature, if you have to do anything longer then the default 60 minutes then leave the end station open. It's better than getting a call at 1700 that an engineers been done a service and left the panel in engineers. Quote Link to comment Share on other sites More sharing options...
Ashton Posted October 26, 2017 Author Share Posted October 26, 2017 sorry about that I'll take it out next service just having a see what people's opinions are on different kit really every engineer will agree they have their own 'preferred panels' etc pros and cons Quote Link to comment Share on other sites More sharing options...
Ashton Posted October 26, 2017 Author Share Posted October 26, 2017 Could they not have something in the software atleast then so if it sees any active tamper whilst in engineers it resets the 60 minute timer or just doesn't exit at all if a device is in tamper condition so it's not just limited to the end station being left open Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted October 26, 2017 Share Posted October 26, 2017 When the timer expires (which can be adjusted BTW) the panel will check for tampers and stay in engineers if any active tamper is open. All these "glitches" I here about must be features then. Quote Link to comment Share on other sites More sharing options...
Ashton Posted October 26, 2017 Author Share Posted October 26, 2017 the tamper one is a feature I never new of in all honesty the duress signal not working wouldn't Be a very useful feature unless your an armed robber that is Quote Link to comment Share on other sites More sharing options...
AdrianMealing Posted October 26, 2017 Share Posted October 26, 2017 1 hour ago, Ashton said: Isn't the ricochet technology licensed by one of the old boys on an agreement with texe bet he's quids in if it is Uh, no Quote amealing@texe.com Head of Industry Affairs Visit Our Website Texecom Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted October 26, 2017 Share Posted October 26, 2017 I suppose it helps if you know all the features to find the "glitches" then... Now you mention it I understand where you went wrong with your Duress. PA Alarm would be the correct output to use for a Duress, PA Silent would only trigger on a "silent" zone whereas PA Alarm is any Panic event including Duress, so that's another "glitch" that wasn't. 1 1 Quote Link to comment Share on other sites More sharing options...
AdrianMealing Posted October 26, 2017 Share Posted October 26, 2017 1 hour ago, datadiffusion said: Presumably the market doesn't demand it quite so strongly? Quote amealing@texe.com Head of Industry Affairs Visit Our Website Texecom Link to comment Share on other sites More sharing options...
Ashton Posted October 26, 2017 Author Share Posted October 26, 2017 Well according to texe support any output type programmed as pa audible pa silent or duress would activate upon a duress code being entered so if your correct you could have saved me the half hour of my time speaking to Anthony and others at texecom trying to work it out Quote Link to comment Share on other sites More sharing options...
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