Kelandian Posted June 27, 2017 Share Posted June 27, 2017 Hi, after a stressful weekend looking for the correct app for our CCTV system we have finally found the correct one. So over our wifi we have fantastic viewing but our problem starts when looking over 4g. Please can anyone advise if we have missed an important step in the setup? Thanks Quote Link to comment Share on other sites More sharing options...
MrHappy Posted June 27, 2017 Share Posted June 27, 2017 you need p2p, port forwarding or a vpn in place to see your dvr from outside your internal network Quote Mr Veritas God Link to comment Share on other sites More sharing options...
Kelandian Posted June 27, 2017 Author Share Posted June 27, 2017 Thanks, I'm struggling to do this on the BT home hub 4. Do I need to contact my internet provider? Quote Link to comment Share on other sites More sharing options...
MrHappy Posted June 27, 2017 Share Posted June 27, 2017 13 minutes ago, Kelandian said: Do I need to contact my internet provider? If you know your BT user name & password, junk their router & use Draytek Quote Mr Veritas God Link to comment Share on other sites More sharing options...
james.wilson Posted June 27, 2017 Share Posted June 27, 2017 agreed Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
PeterJames Posted June 27, 2017 Share Posted June 27, 2017 Look for port forwarding or NAT forwarding in the advanced settings of your router. Look in the recorder manual to see which ports need to be forwarded and forward them to the local IP of the recorder. To view over 4g you need to have a fixed public IP Quote Link to comment Share on other sites More sharing options...
datadiffusion Posted June 27, 2017 Share Posted June 27, 2017 You don't need a password for BT btw, login is BT@btbroadband.net, password can either be blank or if not acceptable to router enter 'bt'. Agreed by the way, ditch the terrible router. Quote So, I've decided to take my work back underground.... to stop it falling into the wrong hands Link to comment Share on other sites More sharing options...
al-yeti Posted June 27, 2017 Share Posted June 27, 2017 24 minutes ago, Kelandian said: Thanks, I'm struggling to do this on the BT home hub 4. Do I need to contact my internet provider? So you need to know what ports your DVR uses , those ports need to be setup in the firewall section of your router by creating rules , then those rules would be applied and asked to be sent to your DVR IP address You may need to set your DVR to a static IP setting if your router does not allow you to port forward via Mac addresses Quote Link to comment Share on other sites More sharing options...
MrHappy Posted June 27, 2017 Share Posted June 27, 2017 1 minute ago, datadiffusion said: You don't need a password for BT btw, login is BT@btbroadband.net, password can either be blank or if not acceptable to router enter 'bt'. took me 2 visits & a couple of hrs to sort the last homehub out. I assume it was FTC I had a new TP-Link router & a 2nd user Draytek on hand on 2nd visits I intended to replace the hateful POS I need to amend my T&C's to make pratting with Homehubs or Thompson routers financially viable 1 Quote Mr Veritas God Link to comment Share on other sites More sharing options...
Kelandian Posted June 27, 2017 Author Share Posted June 27, 2017 We have set port forwarding and now works fine on a BT mobile, until we try to use my Vodafone to view then some how I seem to kick all users off and they can't get back on until I reset the router. Is it a problem with my mobile? Quote Link to comment Share on other sites More sharing options...
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