jimcarter Posted March 3, 2017 Share Posted March 3, 2017 The annual cost is for access to the platform and UDL. If you switched to professional monitoring with and ARC then you would get a charge from them for the relevant monitoring contract. CONXTD is an additional chargeable service. By all means PM me if you need more info. Quote Jim Carter WebWayOne Ltd www.webwayone.co.uk Link to comment Share on other sites More sharing options...
PSE Posted March 7, 2017 Share Posted March 7, 2017 How many of you are you guys are actually offering CONXTD to your end users. I've tried it a few times, I actually hate it, It really pains me to say that I think the interface is far from user friendly In my view it needs a lot of work to make it more informative and less of the in your face symbols and colours that clutter the interface.. Its a shame really, On the plus side, Its bang on at sending all the notifications out and the price is spot on, I did speak to Callum about this a couple of months ago, He said it had improved a lot, It just shows cluttered on my iPhone, Not tried it on Android. Unfortunately I cant see me using this Quote Link to comment Share on other sites More sharing options...
jimcarter Posted March 7, 2017 Share Posted March 7, 2017 Not an easy one to respond to as I'll end up sounding like I'm defending everything. I guess the issue with releasing a visual aid to a complex situation is difficult to achieve and not everyone will like the outcome. In my experience there are those of us who can absorb written information and those that prefer diagrams and the like (I confess I fall into the latter, I need diagrams for everything!). So having said that, there are both symbols and written interpretations of alarm conditions within both the app and the browser. The service was launched just recently and we have subscribers, but not hundreds yet. Feedback both good and bad can only help improve the solution. Quote Jim Carter WebWayOne Ltd www.webwayone.co.uk Link to comment Share on other sites More sharing options...
PSE Posted March 7, 2017 Share Posted March 7, 2017 Hi Jim The problem I'm seeing is that new events are not clearing, It's still highlighting events that have been viewed as new. The actual events list display is bang on and extremely easy for anyone to understand and follow, it's got smaller coloured icon indications to the left and well informative text description of the event. My absolute single dislike is the default dashboard view with the huge icons that in my view is pointless. As you can see, the detailed view is perfect, but dashboard view just clutters everything. Clicking on any of the tabs just comes back with clutter that's not the easiest to follow and doesn't clear new notification events on the yellow coloured bell symbol.. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted March 7, 2017 Share Posted March 7, 2017 (edited) How come burglary is not showing confirmed? You need engineer over to sort that? (Don't gimme that restore nonsense haha) Edited March 7, 2017 by al-yeti 1 Quote Link to comment Share on other sites More sharing options...
jimcarter Posted March 7, 2017 Share Posted March 7, 2017 The front page is a summary of events that are an interpretation of the SIA event. The number of recent events is noted in the icon which can be customised, and from here you drill down into the detail. In general this is the first negative comment around the use of icons etc; shame, but I think it would be naive if we thought we would please everyone. It's a fundamental aspect of the App, so removing is not really an option for us. I'm not sure what you mean by not clearing...if you click on the bell it provides you with the last set of alarms (i.e. the number displayed), viewing them will clear this down. I've just checked on my version (as I have to make sure I'm not talking bollox!)....and it did clear down as expected. I'll keep an eye on this though just in case there is something amiss (and thanks for mentioning it anyway). Al...as mentioned above, this is just the number of events of that type that have been logged. CONXTD is not an alarm handling package in the vein of Patriot, Sentinel etc. It's not linking up events to form a "confirmed" as it's not meant for that type of application (Police response etc). If the user wants such features then a monitoring station is the answer. Quote Jim Carter WebWayOne Ltd www.webwayone.co.uk Link to comment Share on other sites More sharing options...
PSE Posted March 7, 2017 Share Posted March 7, 2017 (edited) 24 minutes ago, jimcarter said: I'm not sure what you mean by not clearing...if you click on the bell it provides you with the last set of alarms (i.e. the number displayed), viewing them will clear this down. Not on mine it doesn't, Click on the yellow bell and it greys out showing the events in a dropdown, Once you exit it the bell symbol is yellow again.. It just wont clear These are screenshots showing exactly that, Bell is yellow, Click bell for events, Bell clears, Bell goes back yellow with same events Edited March 7, 2017 by PSE Quote Link to comment Share on other sites More sharing options...
al-yeti Posted March 7, 2017 Share Posted March 7, 2017 Come on geezer dude carter Jim You must be able to show a confirmed notification? Quote Link to comment Share on other sites More sharing options...
PSE Posted March 7, 2017 Share Posted March 7, 2017 Not fussed about a confirmed, It does do exactly what I want regardless of the issues I seem to have with the user interface, All I'm concerned about is Open/Close, Intruder & PA alerts Quote Link to comment Share on other sites More sharing options...
jimcarter Posted March 7, 2017 Share Posted March 7, 2017 3 hours ago, al-yeti said: Come on geezer dude carter Jim You must be able to show a confirmed notification? Well....not at the moment...but someone may bring it up at the next Dev meeting.... Not on mine it doesn't, Click on the yellow bell and it greys out showing the events in a dropdown, Once you exit it the bell symbol is yellow again.. It just wont clear Ok, and mine works fine (typical) ! It's still clear from earlier. But I'll take it back to base and see what they have to say... Quote Jim Carter WebWayOne Ltd www.webwayone.co.uk Link to comment Share on other sites More sharing options...
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