james.wilson Posted August 27, 2014 Share Posted August 27, 2014 ok, again not in public Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
jimludwig Posted August 28, 2014 Share Posted August 28, 2014 (edited) Ello Jim,  maybe you could get the chance to look into the fact that our last 5 r8+ installs had issues with the bell NOT sounding when you enter a guard zone during the entry time. Turn off EN50131 and all is better.  There was a thread started about it, and I rang texe tech support (prior to that) but apparently they could not replicate the issue.  Will not be using them anymore until I get something solid sorted out.  Hi Chris,  I will absolutely look into this. What further information can you provide? Do you have serial numbers from the panels, have they been returned (and to whom) and if you still have them, could we get them please? As much info as possible is useful. I hadn't seen the previous posts/thread.  My email address is (removed). If you (or anyone) isn't getting the service or products that you expect (I don't care how many you buy), please let me know. Forums can be useful, but probably not as effective as talking directly to us when there is a problem.  -Jim Edited August 28, 2014 by MrHappy contact details removed Quote Link to comment Share on other sites More sharing options...
al-yeti Posted August 28, 2014 Share Posted August 28, 2014 To make it all simple you can get your accenta and LCD keypad here www.securitywarehouse.co.UK , I still don't like texe maybe it's all the diy fittings around here ,but texe diallers are quite good Quote Link to comment Share on other sites More sharing options...
matthew.brough Posted August 28, 2014 Share Posted August 28, 2014 ^^^ I wonder if Honeywell's or UTC's MD would give out their email address with an open invitation to use it? I think the fact Jim has done that an Adrian's continued contribution here says something about Texecom and I say that as someone who on the whole doesn't use their products. To make it all simple you can get your accenta and LCD keypad here www.securitywarehouse.co.UK , I still don't like texe maybe it's all the diy fittings around here ,but texe diallers are quite good The saturation of it and the availability to Joe public are 2 of the reasons why historically we don't use it. ATS is one of the few products that isn't available online but all the other gear that was protected is freely available. Is the reality now that anyone can get anything including us as consumers? In fairness to Tex, it is their distributors that sell it to everyone, not them. Tex don't sell direct to alarm companies. Quote www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted August 28, 2014 Share Posted August 28, 2014 My email address is...  Since when did the rules allow contact details in posts?  To make it all simple you can get your accenta and LCD keypad here www.securitywarehouse.co.UK , I still don't like texe maybe it's all the diy fittings around here ,but texe diallers are quite good  Like Accenta isn't DIY either!  There all much of the same, everyone has there reasons for using different manufacturers; as you can see in the thread. Anybody can get hold of any equipment and install it as they like, this is out of the manufacturers control really. Quote Link to comment Share on other sites More sharing options...
al-yeti Posted August 28, 2014 Share Posted August 28, 2014 Ats will soon be there to Quote Link to comment Share on other sites More sharing options...
matthew.brough Posted August 28, 2014 Share Posted August 28, 2014 I somewhat doubt it. They sell mainly to alarm companies and have much stricter controls over the gear. Same with RSI. Quote www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
goncall Posted August 28, 2014 Share Posted August 28, 2014 I somewhat doubt it. They sell mainly to chubb Quote Link to comment Share on other sites More sharing options...
matthew.brough Posted August 28, 2014 Share Posted August 28, 2014 Indeed they do Quote www.securitywarehouse.co.uk/catalog/ Link to comment Share on other sites More sharing options...
james.wilson Posted August 28, 2014 Share Posted August 28, 2014 Since when did the rules allow contact details in posts? good point Quote securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
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