4 replies to this topic

[MWO]

I have an alarm system with two TS800 remote keypads. On of them has developed a fault with the keys where they don’t always respond unless you press them really hard when the weather is cold.

I have a spare TS800 remote keypad but my alarm servicing company refuses to fit it and insists I need a new alarm system – this seems expensive overkill as it’s just a temperature related fault with the keys on the keypad!

Please can somebody tell me if I disconnect the existing pad and swap it for the spare, will the alarm systems recognise the new remote keypad or would I need to somehow program it to the alarm control box?

Also, the keypad has a tamper switch on it behind the cover, will the alarm go off when I remove the keypad cover? Presumably I can stop the alarm if it goes off by entering the code in the other remote keypad?

Thanks,

MWO

[norman]

Ask why they wont replace, seems strange to me, also most (TS certainly can) can have the membrane cleaned with a propitiatory cleaning fluid, ask your co to do this.

[MrHappy]

norman, on 24 January 2012 - 05:21 PM, said:

Ask why they wont replace,

I assume product liability ?

The other reason it getting to the age where it was born before the guys who's working with it

[MWO]

I think they won't replace it because they are concerned about product liability (fair enough, but I have told them that I will accept liability), and becasue they would much rather sell a new alarm, which to me is a big waste of money when the rest of it works perfectly.

I may try asking them to clean the contacts, but I could easily do that myself and save a call out charge. I just need to know if I take the remote keypad apart to clean the contacts or to swap it with the spare one will this cause any problems?

Thanks,

MWO

[jameswilson]

It probably would. If its under contract then (well we would if a comp contract) sort the issue foc. But if its under contract dont start taking it to bits.