17 replies to this topic

[Rukie]

Hello,

I have an ADT Wireless system installed at home few months ago. Recently we decided to put some covings in one of the rooms which has a motion sensor in the corner (model IR800M).

As we want to finish our decorations before the New Year, I called up ADT to ask if they could move/advise on moving this sensor 4 inches lower its current position. However they are fully booked until the New Year not to mention the call out and first 1/2 of work is almost £80+VAT.

So I decided to move it myself (how hard could it be?), opened the front cover where the circuit board label said "hold the tamper switch when refitting the batteries". Didn't see/find/know how it looks so just removed the board and discovered the switch at the back of it. Obviously, it was too late and "Tamper fault" is now displayed on the the remote controller screen every now and again. There is another button right under the sensor, that probably triggers open cover fault or something?

Q. Is there any way I can clear that fault without paying ADT a £100?

Thanks.

Edited by Rukie, 21 December 2011 - 03:45 PM.

[RFS]

Rukie, on 21 December 2011 - 03:38 PM, said:

Hello,

I have an ADT Wireless system installed at home few months ago. Recently we decided to put some covings in one of the rooms which has a motion sensor in the corner (model IR800M).

As we want to finish our decorations before the New Year, I called up ADT to ask if they could move/advise on moving this sensor 4 inches lower its current position. However they are fully booked until the New Year not to mention the call out and first 1/2 of work is almost £80+VAT.

So I decided to move it myself (how hard could it be?), opened the front cover where the circuit board label said "hold the tamper switch when refitting the batteries". Didn't see/find/know how it looks so just removed the board and discovered the switch at the back of it. Obviously, it was too late and "Tamper fault" is now displayed on the the remote controller screen every now and again. There is another button right under the sensor, that probably triggers open cover fault or something?

Q. Is there any way I can clear that fault without paying ADT a £100?

Thanks.

Depends where you are - if you're near Hampshire or Dorset you could pay us £100 instead??

[MrHappy]

oh dear, if you can't reset it using your code you have the choice of

1. getting ADT in,
2. defaulting the system yourself,
3 getting another co. in
4. leave it unused untill ADT come & service it (assume your on contract)
5. leaving it unused

1. would be the senseable option

[Rukie]

Hi and thank you for replies. Obviously, I would like to sort the issue myself if possible.

How does one actually reset the system? I have a code but unsure where/how to key it in!

Please advise.

[RFS]

Rukie, on 21 December 2011 - 05:57 PM, said:

Hi and thank you for replies. Obviously, I would like to sort the issue myself if possible.

How does one actually reset the system? I have a code but unsure where/how to key it in!

Please advise.

Manual? Surely you still have it if the system was only installed a few months ago?

[reidy]

Goodbye warranty!

[Rukie]

RFS, on 21 December 2011 - 06:20 PM, said:

Manual? Surely you still have it if the system was only installed a few months ago?

There is an 28 pg ADT user manual but it has nothing about resetting the system. It basically shows how to operate the remote.

[norman]

stop being a clown, spend some cash and get your company back.

[RFS]

norman, on 21 December 2011 - 08:13 PM, said:

stop being a clown, spend some cash and get your company back.

I think first he should dig out and read the user manual and then pay out

[itesecurity]

I bet the guy that put the coving up could reset it for £50

[RFS]

itesecurity, on 21 December 2011 - 11:45 PM, said:

I bet the guy that put the coving up could reset it for £50

he probably fits radio on the weekend for beer tokens..

[Rulland]

We're all being very sceptical this festive season-I bet none of you believe in Santa either?.

[Rukie]

I take it none of you regular comedians have even seen an ADT user manual. It has not a word in it about resetting or defaulting the system, otherwise I would not be here asking a question that already has 10 replies and not a single answer to the actual question.

And no, there is no "man" who puts up the covings - I do it myself, thank you very much.

[Rulland]

Hi, if your user code isn't resetting the system then chances are it's set up for engineer reset on tamper (assuming that PIR isn't still in tamper!).
On wireless systems usually the tamper on devices is used in some capacity to program them onto the system, ie let the control panel know they are there.
So my guess is either eng reset required,reprogramming of PIR or both-just give ADT a bell-no pun intended!-and just explain that you didn't realise etc blah blah-and maybe they may be nice seeing as it's crimbo-but tbh I wouldn't hold your breath mate.

[Rukie]

Thanks Rulland, I will take your advice and let them do the job.

[Scotmod]

If you've only had it installed for a few months I would assume ADT have you under one of thier lovely contracts. (Is the equipment even yours? Be careful if you're wanting another company to come and have a look at it) If you try and set your system with the cover back on the detector it will either clear the fault and set or it will come up tamper fault and you will not be able to set your system.

Unfortunatley it looks like you'll have to pay this time but this is why engineer call outs are required, to do things users can't and shouldn't be able to do. But cest la vie.

Edited by Scotmod, 29 December 2011 - 11:52 PM.

[MrHappy]

Rukie, on 22 December 2011 - 10:54 AM, said:

I take it none of you regular comedians have even seen an ADT user manual. It has not a word in it about resetting or defaulting the system,

Theres a pretty big clue in the word user, kidda like

Quote

Dear Peugeot I'm most disapointed to find your user manual makes no mention of the Peugeot Planet software nor provides any advice on how to remove the gearbox.

Rukie, on 22 December 2011 - 10:54 AM, said:

I would not be here asking a question that already has 10 replies and not a single answer to the actual question.

I think post 3 covers all the bases ?

The forums rules prevent use from giving advice on how to default or providing engineer manuals (manufactures copywrite)

In the age of the WWW there nothing to stop you finding the all the information on pretty anything you desire, I think paying is less hassle for you that DIY however the choice is yours

[jameswilson]

This has been discussed many times. ADT are carrying the risk and guaranteeing the system installed will work and detect a breakin. As an approved company they have installed the system and given you an nacoss certificate etc.
If the system does not perform then adt may be sued by your insurance company.
Now this assumes the system is managed and maintained by adt (or the alarm company for other brands)
Now you have opened part of it you have in effect invalidated that warranty and guarantee, just like if you opened up an LG plasma or any other device.
Your best bet is to get adt back to ensure the integrity of the system and get it back up and working again. And dont let anyone other than adt mess with it. Unless your moving providers of course.
Also as a note to others until adt are carrying the risk again you may have invalidated your insurance at home/work. Depends on their policy etc