A brief response to the above as I need to be elsewhere..
I don't recall or see anywhere where I said that I was not satisfied with the videomitters as the first one is to my knowledge still operating but I think I made myself clear in my conversation that I was less than happy with the lack of information on the physical spacing of the units when used in multiples on the same site.
Again,you inform of the 2m distance when binding,achievable ranges with various antennas and critically...the number of units that can be used on a single site (20)
You make much of what you can do and none of what you cannot do...this is left to the unfortunate installer and his customer to discover at their expense.
If there are limitations such as placement distances and you are aware of them...why not include this in literature/websites? especially as you make a point that 20 units can be used on a single site.
You would be naive to think that a high number of sites would not have the requirement for all images to be delivered by whatever method to a single point such as a dedicated security office,often small and 'tucked' away.
QUOTE..
We are working on producing a an RF design guide as when installing radio transmission equipment there is a host of factors that need to be taken in to account and product instructions alone can not not teach all the skills and can cover ever scenario that will crop up. RF installation design is both an art and a science meaning you can have rules for installation but they will still not definitely work on every site which is when the art of the installer is also just as important as the rules of the instructions.
In view of your above comments and your awareness of RF installation issues...all the more reason to put as much effort into provision of installation limitations as you do in sales calls to promote the product,literature and website design....'cart before the horse' springs to mind.
If I were to use up to 20 of these units with standard antennas on a site as you clearly state you can..I would need a 100 metre wall length available to space all the antennas ! ! and all the associated cabling etc to receive all signals..and of course just hope for the best.
This is an extreme example but it is feesable that someone may want to send several signals from a main building to say...a security gatehouse,these are in the main,a small structure....this of course would pose a problem.
On the subject of my 40 metre installation,I did not say that was the limit of the distance that the units would acheive...that was the intended distance and all the distance I needed to transmit,it was line of sight and the basement was large enough to take articulated truck and twice the height of one..at least.
I had tested the unit to around 80 metres on battery prior to installation,(this was the single unit I had purchased to test prior to buying the other three)
Videomitters were used as the camera was of a covert nature and a limited amount of 'visible' time on site was available and a powered lifter would have been required and the cable route was somewhat 'torturous' and a lot of stock moved,this would have attracted attention and associated costs to the customer.
There may come a point when you take on board my 40yrs of experience in this field.
I have used your 'original' 2.4ghz units for short hops such as this many years ago,along with your 5.8ghz units in a similar case to these units.
Also I have Radiodata,Radio Contact,MEL and various other manufacturers radio links and that includes vastly more expensive COFDM links so I would not assume that I am new to radio and this industry...40 yrs to date.
I have used your 5.8ghz analogue units in pairs within half a metre of each other for a months duration on a temporary install with only the occasional dropout which was expected and acceptable as they just restore themselves.
These 2.4ghz digital units dont 'restore' themselves and the last image presented is just frozen and as such...someone viewing this scene on a monitor could easily think that there is just no activity in the viewed area....................worth a mention in literature/website and provided instructions ? or just wait until installer/customer discovers this?
The site which has been problematic with two links was tested with a single link for range and signal quality days before the installation along with the cameras (yours) and the DVR and monitor,they were all run for three days without an issue so don't assume I throw these things in without testing.
Once again I refer to your claims that 20 units can be used on a single site.....this being down to the digital and binding nature of the units....As David says he is aware that the units require a five metre spacing,albeit sales were not along with technical,although technical were doing some tests on the day of my phone calls.......why did he not ensure that this 'five metre rule' was given up front to customers?
And why does it take these posts in a public forum to get a response? His words 'to look into it' sounded under duress as his initial response was that 'we did not put this information in our analogue units so why put it in for the digital units' and he did not see a problem and doubted that hear that anyone else would have the same problem.
I have had some issues with some equipment from yourselves in the past,minor and ultimately resolved with the help of someone in technical but have never felt the need to air in a public forum.
I don't intend to highlight those here as a member of the technical team at the time understood the problem and took it upon himself to 'right the issue' all credit to him as management had dismissed my concerns.
I did say to David that I had seen an image somewhere displaying a DVR and three receiver images in close proximity and no warning of spacing limitations,a sales team member had also seen the same whilst on the phone yesterday............he said there was no such image,there is as I found it last night..http://videomitter.com/examples/videomitter_commercialsite.html
I accept this is not an actual schematic of an installation but that display along with the claim of up to 20 units on a single site....and the lack of the 'five metre' rule...is,for sure misleading and lacking in important information.
I feel it is time now for the answers and responses (on here or the phone)not unlike that of a politician,come clean and accept that the information you provide in sales literature/websites/provided instructions to be more informative in at least all the examples I have given and any more that you are aware of.
You have only chose to respond with such information as I have posted in this public forum,had my concerns yesterday been responded to in a more 'receptive' manner,this did not and should not have to be this way.
I have had to respond to my customer in a much more receptive and understanding manner...the job was not a lot in the scale of things but was a short term installation on hire...it has failed and as such cost me around £2000-00 plus all the additional revisits and customer confidence to a degree...fortunately,is aware of the telephone conversations of yesterday,my postings on here and your responses and accepts that all my comments are valid.
Just to clear this one up.....I was not offered a refund on the equipment yesterday by David,there was no comment at all on my losses,only when I aired my views on this public forum was that forthcoming.
Neither did I ask for a refund and as I stated in my previous,the units in question 'do what it says on the tin'
and if single units function well,I would use them again.It's just that the words on the tin need to be much more informative and I don't mean 'may contain traces of nuts' I'll reserve that for David !
I will await your offer of a guide thanks and hope that certain persons will accept that important information should be available prior to the sales stage a customers perception of 'service' soon translates to reality,lots of forums out there and this time,I chose this one carefully as you had posted on here to promote your product and expected you to view my post,it does beg the question...should I have to do this...NO,a more favourable response yesterday would have avoided all this.....seniority does not excuse someone from having an 'attitude' towards a customer................now is my 'cash' account still valid?
Not so brief after all then.....