SFB Solutions

Thank you

Hi All, In the market for a new battery tester and wondered what you were all using? Thanks

Six Wheeled Beast, can you enlighten me on the NAT loop back? quite a few jobs that i complete have the same issue where i have to create two user accounts, an internal IP one and a dynamic DNS one

The quattro uses the Explorer and the Viper the Super Live Plus, both i buy through Qvis but not sure if it is actually theirs or just a rebrand. Im phasing away from quattro and on to Viper now really but the Viper works over three ports where as the quattro just the one (34567)

Ah ok, i have only changed ports when ive had multiple dvrs on one site. Can you change the ports to anything? Yes 554 is the rtsp port from memory

Small update for those that are interested. I installed a Qvis system for a client yesterday and they had a phone on EE. i created the dyndns domain and port forwarded as usual and it worked fine, however this was the older style Explorer app qvis kit not the newer Super Live Plus. So, i think EE are only blocking a particular port that the newer DVR/NVR's are using maybe port 554?

Yes, using MXtool dns lookup on an EE network phone on 4G will not find the dns Do the same on a three network and it will report all working fine, ISP etc etc Thank you again for replies

Hi Warren, Welcome to the mad house

Sorry just see the other replies, not sure how i missed them, but yes FYI in my humble opinion EE block dyndns lookups, this will also be the case with other providers that use the EE network, i.e. Virgin

Yes P2P has worked fine but it feels like ive cheated Yes EE were saying they block port forwarding but it isnt the phone thats doing the port forwarding. Yes the clients phone is on an EE contract Yes RE DNS, this was on the suggestion of Hik Tech support, i thought it best to speak to them about the issue prior to EE. I normally set DNS to google or alike. Thank you for your help Ive had the same issue on another client on EE but with a Qvis unit now, goign to try P2P with them also.

Hi All, I have been in a chat all morning with the EE technical team who seem to think they block any sort of port forwarding over their network, this could be the issue, i have also left a message for a tech guy in their community forum and hoping he can come up with some ideas. Today i will visit the customer and try and use the P2P QR code link rather than the port forward and see if this tricks the EE network in to allowing it through

I haven’t tried that yet, I always use my own dyndns domains on installs, I have inserted the ISP dns and the local router up address in to the secondary dns and this hasn’t worked.

Afternoon all, I have a difficult (i think) issue that im hoping somone has had before and can answer. I have installed a Hik Vision NVR in to a residential property and used a dynamic DNS domain to route the app through to the NVR. The internet provider is one that blocks internal traffic entering via a dyndns (sky) so they have an internal IP login as well as an external dyndns one. The internal login works perfectly as you would expect, its only using the internal IP address afterall. The external dyndns throws up a connection failed error. Now i hear you say your a donut and you have not set it up properly but hear me out please. On my phone (three is my provider) the system will log in via the app instantly via the dyndns name whether i am on a wifi network or 4g/3g. I can also use safari to go to the dyndns domain and log in to the NVR remotley. The clients phone will not discover the domain via safari and their provider is EE. The Hik App will not connect to the nvr via the domain name, only th einternal IP. I can sit in the office, ping the domain and it replies, i can log in to the domain via IE, Chrome or firefox no problem. I have checked and dyndns has updated the external IP. Can anyone throw any suggestions at me, i feel like ive checked everything with no other thoughts left bar its an EE dns lookup issue Hoping somene A understands my ramblings above and B has a suggestion or two bar calling EE and trying to explain the issue to them Alex

Sorry i have only just seen this. It depends which DVR you are using, i have systems on the Explorer App and Super Live Plus, i find both reliable.

I would have said exactly the same but I tried a new one out of a spare I had and it still restarted. Returned it to the supplier and replaced it with a Viper which has been faultless since Thank you for your ideas and help guys

yes I always buy barebones kit and install my own drives. It has had three different HD installed It is going back to supplier today for a replacement.

I use the Eaton Ion kit as well and haven't had any real problems, used the Hybrid stuff and fully wireless. They have stopped selling a wireless keypad though so the keypad has to be wired. I still prefer this over the units that house the keypad on the main panel. I'm told a fix for the keypad is coming soon but they have said that for a while now.

100% the one that came with the recorder unfortunately, ill take it back today. Thanks

Hi All, I was wondering if anyone had any ideas on an issue ive had today. I have upgraded an existing CCTV System from an old PC based system to a DVR but the DVR is restarting around every 10 mins. I have disconnected all monitors bar my test monitor and it still did it changed the HD removed the HD changed the power supply changed the password Camera wiring remains original and I'm thinking I could maybe have some power coming up one of the existing cables which over loads the dvr in some way and restarts it. Any ideas before I give in and call support Thanks

Sorry I may of mis sold the customer, they aren't leaving ADT due to cost, I don't really want to say why on a public forum but it isn't due to the cost.

Thank you for your reply, the only panels I dealt with years ago were Galaxy when working for a large Installer. Yea I didn't think I would be able to find parts. Ive quoted for a strip out and renew.

Security, Facilities and Business installations, not sure if you are being flippant or not? I was just looking for helpful advice from others in the industry (I'm waiting for my Trade Application to go through)

That looks like a top quality install, they haven't even used tape to hold the joins together!

So I had my meeting with the prospective client and its not a normal ADT System (I don't think) its a Networker TS790/900, turns out its around the 16 years old mark and the keypad is on its way out. My local supplier doesn't stock these units, anyone heard of them? I might end up quoting for a new equipment install utilising some existing wiring if I'm honest.

Thanks for the help and replies people, I will assess and see what state the equipment is in.