AfyB

Hi guys, unfortunately i am in a bit of a predicament. I have the Texecom Premier installed at my property and has been working fine for nearly 5months, however a few days ago the alarm went off and i can not reset it without Anti Code reset. The panel comes up with a code and asks to call ARC centre, i am not a member of any ARC. How do i reset the alarm? I have called the company that sold me the alarm and he says hes not very familiar with that alarm (great) and i'm waiting for a phone call back, it's been over a week now. Any help is much appreciated and will let me and the mrs sleep peacefully at night. Thanks in advance.