jb-eye

I read Custodians contract today. It exspicitly states that companies must not use any reference or logo to custodian in advertising without written permission, stange as I recal many and one in particular from Cornwall land used claims of accreditation by association to ARC, perhaps they had permission.

are they SIA for keyholding?

I've learneD that the easiest way is to buy a dedicated telecom server. Cheap as chips and easy to set up. We host ours on our server but we've had it running on virtually any tat.

I was tempted to start a service for installers similar. they do the install we program and collect the call charges

Free PBX its like programing alarms but not the easy ones.

Sure and we use national rate because. Wed-Thurs im in Lanark, Dunfermline, Dundee and Kilmarnock. Do they all want local numbers? Were not a local company with adds in the local yell. our customers aren't complaining but Europe appears to be sticking their nose into representing the ignorance of the national blue chips. I cant say ive ever been asked the question. Do you think the likes of NHS or the county fire brigade might be put off ringing me? obviously not but I take your point that a potential customer looking for a cheap alarm browsing the local paper would have a preference to ring a local STD than one of those strange 0844. Cant say I will miss that call.

there is a big difference here. Your both referring to sales type businesses. We are an ex directory non listed, non advertising company, sure we have a web page but that's basically a brochure because were expected to have one. We make no effort to push our sales and we focus on the customers we want, generally were specified as a solution provider, we don't have sales people and were too busy as it is. Not pretending there are wheels within trying to change this strategy. We are focused on customer service but won't put up with whiners, they have to go. We don't want calls OOH for any amount of cash and therefore the premium rate OOH gets rid of the drek. Now if you don't think this is the type of service you expect from a leading alarm company you have a choice FCk Off and phone Billy's alarms.

they are told and the T&C aren't onerous. I've read the whole thing again and I think I get it. The crux is if it costs the customer without their knowledge, so OK if the phone call had a "press to pay" button. The answer is silly but we need to offer an 01 or 03 and that gives the option to call an 08 unless it's a contract or complaint issue, in which case we will let the customer leave a message and call them back at out earliest opportunity. Of course customers will quickly realise that the existing 08 will be answered. Now that should satisfy our legals.

I used 0870 for national rate and it was no great profit. The goal post moved and we moved to a 0844 which is also a National rate. Now we both know that customers can indeed incur additional charges from their mobile provider but 0844 is not a premium number even though we do generate income from this. Now we also have a customer support number which is a premium 0906 number, this was instigated to remove the volume of calls on our out of hours support lines and has been very successful in doing just that, of course this also generates income based on the 50ppm stream. Customers are held "hostage" no matter what as the fact is I want paying for our service OOH, to this end it's 50ppm or engineer @£70. Of course the could move to billy alarms all inclusive for SFA.I'm being pushed towards The 4i system whereupon you call OOH and by pressing for an engineer you effectively agree to a payment being taken for that service remember nothing is free.

interesting about the UDL. We have always done this but being gready we changed our supplier last year for a better rate, we have an issue with UDL and especially Remote Service where some calls are being prematurely terminated. We think one possibility is the codecs used by the new supplier are to fast for the UDL data and getting to the bottom of this is a nightmare.All our lines are now VOIP and I can add or delete to these at will. Our current outgoings for 6 lines including all calls and lines is less than £5 a month ( mobile are on 3 GG lines @£15 PM). Telecom revenue is a great bonus to us and one way or another the customer is going to pay for our service. Seems quite right to me that those that make the demands should be the ones to pay yet it's the same people that want to moan.

I've forwarded the link to our office, maybe they know but I didn't.

your correct I don't. Ours are all 0844 and emergency device is 09XX.We dropped the 0870 once it became a cost rather than a revenue. 0844 "From 13th June 2014, it will be a legal requirement that these numbers are no longer provided for customer helplines. They must be switched to an 01, 02 or 03 number." Tech support and normal number? Will have to look at this very carefully, guess we could just add a 0161 for customer complaints and only answer this on The last Friday afternoon of each month.

just read the whole thing and I never saw anything remotely related.

Perhaps it's time I quit

who said that?

your rope or mine?

as you might expect from a sparkie. Suspicious as I am the only bit I don't have AC calc for is the purlins, and as you would also do I have used a tek fixing through the hanger into the trunking. Trunking brackets are inverted fixed with single M8 and very large washers both side to the fog machine and because we do we proved the unit with a two man lift and short log cut of trunking. I'm happy these are going nowhere without a severe impact collision.If you look close at the hangers you can see the tek bolt in the smoke hangers which are not present in the trunking hanger to the right. The caddy clip is specified as 70 kg with M8 and the units are less than 30kg yet I still added belt and braces.

we have 5 on the trunking note each smoke has a separate support calculated x twice the weight. the units are all second user and worked well at the height on previous building. Offices are on confirm group 00 warehouse is confirm group 01, smoke fires on confirm 01 not separate detection from arm output.

Trunking by us to support and contain Mains and ELV to 360o DT and smoke gens. Has YTS for segregation, Beams starting high and going low level, then we have door contact and PIR over each entrance and the ali tube on the wider walls is T configured. the plywood sheets are also our spec. these wired jobs are still available. Mains board to be fitted by others.