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There are ADT engineers on here that are very good, I would have no hesitation in trusting them with my alarm system, but like all companies there will be good and bad. ADT are very big so the law of averages would mean they get a bad press. I would recommend that you get three quotes, choose at least one smaller independent go with whoever makes you feel most comfortable. I guess you dont live in the cheapest house so dont choose the cheapest security, those selling on price are normally not the best. Both NSI and SSIAB can provide Police response, and in the unlikley event of something going wrong you can complain to the inspectorate.